דרושים Senior Success Guide ב-Salesforce ב-Japan, Tokyo

Job Category

Job Details

• The ideal Customer Success Manager will possess both a Cloud specialization and industry skills that enables them to speak the customer language.
  

  Responsibilities

  • Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives
  • Develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
  • Guide a customer on org strategy, governance and change management best practices based on customer needs
  • Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
  • Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
  • Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth
  • Build and foster executive-level relationships with the customer’s IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & team members
  • Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives
  • When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
  • Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

  Preferred Qualifications & Skills:

  • Experienced professional with proven relevant industryexpertise
  • In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry
  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers
  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
  • Proven understanding of Salesforce product and platform features, capabilities, and best use is highly desired
  • Able to articulate the importance and value of Governance to Business and IT executives
  • Good understanding of enterprise architecture principles strongly preferred
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • The candidate should have at least two of the followingexperience/knowledge.
    • Strong knowledge of business processes (Sales, Service, Marketing, Support) , business applications, and automation.
    • In depth understanding of the database, application, and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy).
    • Knowledge of the software development lifecycles and of software design methodologies (coding experience useful, but not required).
  • (Optional)Understandingof AI and machine learning concepts, understanding of the agent platform, how to configure and deploy agents, integrate them into existing flows, automation, API connection, etc.
  • Fluency in Japanese and basic English skills

  
  Leadership Qualities:

  • PASSION: Passionate about Customer Success
  • THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, phenomenal storyteller
  • URGENCY: Ability to adapt quickly and drive business value and results
  • OHANA: Embodies Aloha culture: A standout colleague that everyone enjoys working with and has a generous heart
  • TRUST: Trust the company’s core values
  • ADAPTABLE: Excels in high levels of uncertainty and change

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Posting Statement

Job Category

Job Details

• Manage multiple EVP level relationships
• Develop and implement comprehensive recruiting strategies to attract top sales talent.
• Lead and manage the sales recruiting team, providing guidance, support, and professional development.
• Collaborate with leadership to understand hiring needs and create job descriptions that accurately reflect the requirements and expectations.
• Build and maintain a pipeline of qualified candidates through various sourcing methods, including job boards, social media, networking events, and employee referrals.
• Utilize data and analytics to measure the effectiveness of recruiting strategies and make data-driven decisions.
• Ensure compliance with all relevant employment laws and regulations.
• Foster a positive candidate experience and promote the company’s employer brand.
• Stay up-to-date with industry trends and best practices in recruiting.

• Experience in a FAST PACED environment a must!
• Proven experience as a Recruiting Director or similar role, preferably in sales recruitment.
• Excellent interpersonal and communication skills.
• Ability to build and maintain relationships with candidates, hiring managers, and external partners.
• Proficiency in applicant tracking systems (ATS) and other recruiting software.
• Strong organizational and time management skills.
• Ability to successfully manage multiple priorities

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

Job Category

Job Details

• Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives
• Develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds
• Guide a customer on org strategy, governance and change management best practices based on customer needs
• Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap
• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
• Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan
• Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth
• Build and foster executive-level relationships with the customer’s IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & stakeholders
• Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives
• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success
• Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates
• Fluency in Japanese language skills (reading, writing, listening)

• Experienced professional with 7-10 years of Manufacturing industry expertise
• In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry
• Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers
• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
• Strong knowledge of Salesforce product and platform features, capabilities, and best use is highly desired
• Able to articulate the importance and value of Governance to Business and IT executives
• Good understanding of enterprise architecture principles strongly preferred
• Ability to quickly grasp and distinctly explain technological and business concepts

• PASSION: Passionate about Customer Success
• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
• URGENCY: Ability to move fast and drive business value and results
• TRUST: Trust the company’s core values
• ADAPTABLE: Excels in high levels of uncertainty and change

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

はアプリケーション、データ、デバイスを接続するためのiPaaSとAPILifecycleManagementの両方の特性を持つ統合型プラットフォームの機能優位性を生かしながら、エンタープライズアーキテクチャの変革をリードするソリューションとサービスを世界中で提供しています。

日本の金融業界のITを変えたい、金融業界で新たなマーケットを創出していくことに情熱を注ぎたいというマインドセット
大手金融機関の経営層、マネジメント層に対する直販営業経験
営業マネジメント経験（或いはそれに準ずる経験（応相談））社内の関連部署のリソースを適切に巻き込み、チームセリングできるリーダーシップ
- 英語力歓迎

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Posting Statement

Job Category

Job Details

このロールの候補者はプロフェッショナルサービス部門に所属し、日本で提供するプロフェッショナルサービスのDealDesk Operations SeniorAnalystとして、基本的な業務委託契約書(StatementWork)のレビューと修正や見積もりとの整合性確認だけでなく、GlobalのSalesExcellenceチームと協力し、営業段階で使用する各種デジタルツールのOperatoinやEnhancementをサポートし候補者は、以下のような役割が期待されます。

• 営業支援ツール（DocuSign,契約管理支援ツールおよび見積もり支援ツール等）のLocalOperationおよびEnhancementの支援
• 各種ポリシーや社内プロセス、社内関係部署との調整等の要否に関す営業担当者への適切なガイド
• グローバルのSalesExcellenceとのコミュニケーションとアラインメント

• 日本におけるサービス契約（コンサルティング契約）に対する基本的な理解
• サービス営業チームとの信頼関係の構築。およびITツールやポリシー、営業プロセス観点でのサービス営業チームへの適切なガイドの提供
• 商談～受注に関連するプロセスの改善、特にデジタルツールの運用を軸としたグローバルプロセスへのアラインメント
• 契約雛形や社内各ポリシー、および営業支援ツールに関する定期的なアップデートやトレーニングの提供
• 常にポシティブで前向きな姿勢

• 4年制大学卒業(学士)
• ビジネスレベルの英語およびグローバル・チームとの協業経験
• 3年以上のプロフェッショナルサービス(コンサルティング)、ソフトウェア、SIプロジェクト等に関連する契約の支援、契約文言等の社内調整支援の経験
• 契約や見積もりに関連するデジタルツールのLocalizationや運営支援の経験
• 高い倫理感、コンプライアンス意識

• , Digital Marketing, Data Integration, Analytics,AI等のクラウドソリューションに関連するご経験、知識
• 企業法務やContract Management経験や知識

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement