דרושים Senior Specialist Se - Analytics ב-Salesforce ב-Ireland, Dublin

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Responsibilities

• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value
• Coordinate and own the entire solution cycle through close collaboration with other high performing teams.
• Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.
• To fully understand and clearly articulate the benefits of Salesforce to customers at every level, examples include; Administration/IT Staff, managers and "C" level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external stakeholders

• Understanding the unique business requirements of customers within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organization. We are open to a variety of backgrounds for the role.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, loves to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Fluent Italian and English.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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• Engage customers and collaborate with account teams to understand their needs with respect to how data and analytics can help the customer’s business succeed and transform, and how customers can build a data culture.
• Demonstrate how Tableau’s platform and Salesforce Analytics solutions help the customer drive value through guided evaluations and building tailored platform/solution demonstrations.
• Conduct workshops for customers to understand the Tableau platform and drive adoption across multiple groups and stakeholders.
• Act as a trusted advisor to our customers, guiding them on best practices, and informing their data and analytics strategies.
• Develop and sustain expert level knowledge of all aspects of the Tableau Platform, including data integration, data visualisation, analytics, governance, architecture, security, and scalability.
• Lead technical responses to RFPs and RFIs.
• Work closely with product management teams to stay updated on our latest developments and provide feedback from the field.
• Create reusable assets that act as a force-multiplier for the extended teams.

• 2-10 years of hands-on experience in business intelligence, data integration, analytics, data warehouses/lakes, or related technologies.
• Solid data and analytics problem solving skills.
• Strong background in at least one BI platform (Tableau, Power BI, Qlik, etc.).
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
• Proven ability to build relationships with key stakeholders and customers.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• Fluency in English.
• Fluency in another European Language is well appreciated.

• Familiarity with predictive analytics and AI, especially machine learning. Working knowledge of data platforms such as Snowflake, Databricks; ML platforms such as Azure ML, Amazon SageMaker, Google Vertex, etc; as well as R and/or Python.
• Working knowledge of web technologies such as JavaScript, security protocols, application integration and embedding.

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Responsibilities

• Lead a team of experienced escalation specialists to accomplish team objectives.
• Engage with team members to document professional goals and provide career mentoring.
• Establish collaborative relationships with leaders in organizations that include Account Success, Support, Renewals, Sales, and CIC.
• Engage with customers and account teams to solve problems quickly and thoroughly.
• Develop innovative projects to further our team's value both externally and internally.
• Drive team initiatives that support quality, consistency, and growth.
• Incorporate AI / automation wherever possible to facilitate workforce scalability.
• Ensure your team manages escalations with effective mitigation, communication, and empathy.
• Update stakeholders and senior leadership on escalations, issue trends, proactive risk identification, and other topics related to their businesses.
• Manage individual performance to ensure all team members are maximizing value and contribution.
• Develop and implement best practices for escalation management, aiming for continuous improvement in resolution times and customer satisfaction.
• Analyze escalation trends to identify root causes and work cross-functionally to implement preventative measures.
• Act as a point of escalation for complex or high-priority customer issues, providing guidance and support to the team.
• Foster a culture of accountability, continuous learning, and customer-centricity within the team.
• Prepare and present regular reports on escalation metrics, performance, and strategic initiatives to leadership.
  

Requirements

• Experience in leadership, specifically managing customer-facing or support teams.
• Interest in ongoing professional development and staying abreast of industry best practices.
• Knowledge of AI and a strong desire to explore and implement automation solutions to enhance team efficiency.
• Strong desire to develop talent and a proven track record of mentoring and coaching team members.
• Flexibility to accommodate dynamic customer escalations, including occasional after-hours or weekend availability.
• Responsiveness to urgent requests by executives, colleagues, and customers, demonstrating a calm and effective approach under pressure.
• Exceptional written and verbal communication skills, with the ability to articulate complex issues clearly and concisely to diverse audiences.
• Ability to operate effectively in a fast-paced, high-pressure environment while maintaining a customer-focused approach.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Demonstrated problem-solving skills with a methodical and analytical approach.

Education/Certs

• Bachelor's degree in Business Administration, Computer Science, or a related field (required).
• Master's degree in a relevant field (plus).
• PMP, ITIL, or other relevant customer service/project management certifications (plus).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

• Act as the primary project manager across written proposals and supporting materials—ensuring quality, consistency, and on-time delivery.
• Manage complex, high-visibility RFP and proposal responses aligned to Salesforce’s Life Sciences industry.
• Collaborate with stakeholders across sales, solution engineering, product, legal, and marketing to gather inputs and develop clear, compelling responses.
• Ensure proposals reflect Salesforce’s messaging, positioning, and brand standards.
• Contribute to and help strengthen Salesforce’s Life Sciences product roadmap and differentiators.
• Build trusted relationships across internal teams and develop a deep understanding of Salesforce’s structure to efficiently drive proposal development..
• Maintain and improve the Life Sciences RFP content library to ensure high-quality, up-to-date, and reusable proposal content.
• Contribute to continuous innovation exploring how AI can improve and streamline the Proposal process
• Drive impactful projects that improve team efficiency and stakeholder support.
• Review and improve project management processes to ensure consistency and quality.
• Analyse data to inform process improvements and share insights with the team.
• Support teammates, fostering an inclusive and collaborative environment.

• 5–7+ years of experience in proposal management, business development or project management—ideally within Life Sciences, CROs, or technology vendors supporting the industry.
• Understanding of Life Sciences business processes, regulatory dynamics, and technology needs.
• Experience working in or leading Agile projects.
• Excellent organisational, communication, and presentation skills.
• Proven ability to manage multiple projects and deadlines simultaneously in a dynamic environment.
• Strategic thinker with the ability to prioritise and adapt to shifting business needs.
• Executive presence with strong interpersonal skills—comfortable influencing stakeholders and challenging the status quo when needed.
• Advanced proficiency with Salesforce CRM (custom objects, queues, reports, dashboards, etc.).

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Posting Statement

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• Build rich, intuitive and elegant user experience and the backend that supports the GUI with a team of experienced software developers on very large data sets.
• Commit to your customers’ success by owning the experience end to end; all the way from design, through development, validation, deployment and support in production.
• Commit to disciplined Software Engineering - tech specs are second nature to you, code reviews are a way of life, and your high quality code is always production ready.
• Use your prior experience to make sound design decisions, account for all the abilities of enterprise scale software, resolve complex technical issues and promote innovation. Be an example for engineering excellence!

• Acquired at minimum of Bachelor’s degree in Computer Science/ Engineering or equivalent work experience .
• 6+ years of hands-on software development experience with extensive experiencewith programming language and frameworks like Java, Python, C++/C#, Spring, Node.js, etc.
• Knowledge of UI technologies and frameworks such as Javascript, HTML, CSS, React.js, D3.js, DC.js, Bootstrap, npm, Grunt, Jasmine.
• Experience with database systems like Oracle, MySQL, Postgres including familiarity with developing SQLs for data queries and manipulations.
• Track record of success in delivering software products with rich GUI features and workflows along with backend code that powers the GUI.
• Demonstrated leadership in mentoring small teams in the process of conceptualizing, designing, implementing and shipping quality deliverables.
• Demonstrated passion, ability, a willingness to learn quickly and a mindset to make a difference. You are an effective communicator and work equally well in a team or by yourself. You get stuff done!
• Ability to debug, troubleshoot, and optimize software systems for performance and reliability
• Experience with AI/ML technologies and their integration into platform services.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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Job Details

The following skills will help ensure your success in the role:

Cross-Functional Relationship Management

* Builds trusted partnerships and works cross-functionally to share information and resources, problem-solving, and produce better outcomes
* Work with sales stakeholders to align on high-level business priorities for the quarter and year
* Build and deliver presentations to management, C-Level Executives, and sales executives

Data Analytics

* Analyse sales performance and health of the business to create programs addressing pipeline and productivity gaps and standardize processes
* Leverage reports and data to gain quantitative insights into a business challenge

Program Design & Delivery

* Synthesise data and create programs to address gaps in the business, bringing in cross-functional teams as needed
* Develops creative net new approaches or processes to solve new or emerging problems
* Delivers compelling & impactful programs to large & diverse audiences of sellers; comfortable presenting to large groups

Operational Implementation

* Structured project management skills with the ability to engage in the right actions and cross-functional teams to drive successful goal attainment and consistently produce strong results despite day-to-day challenges
* Operationalize the program from start to finish, which includes managing the execution across multiple cross-functional teams, delivery, follow-up, and managing-up engagement metrics post-program launch
* Change management based on program performance and Key Performance Indicators

* Establishes a spirit of teamwork and leads by example
* Asks questions and seeks out input from others to develop the best solutions and ideas
* Fosters a culture of interdependence, encouragement, teamwork, collaboration, and communication

Minimum Requirements

* 7+ years of experience in management consulting, executive communications, storytelling, or strategic messaging.
* Strong communication and interpersonal skills, with the ability to influence and collaborate at all levels.
* Proven ability to create compelling executive narratives and messaging.
* Experience working with C-level executives and senior stakeholders.
* Expertise in presentation design and visual storytelling, including PowerPoint and Google Slides.
* Strong understanding of corporate strategy, business insights, and executive communications.
* Experience leading cross-functional projects and driving alignment across teams.
* Highly organized with the ability to manage multiple priorities in a fast-paced environment.
* Self-starter who thrives in a dynamic and evolving setting.
* Bachelor's degree or equivalent experience required; MBA preferred. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

* Knowledge of customer success, customer support, and industry trends; Salesforce certifications are a plus.
* Familiarity with Salesforce, CRM, or digital transformation trends.
* Familiarity with data and analytics to support data-driven decision-making.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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What you'll be doing...

Some of the things you''ll be doing include…

• To exceed monthly / quarterly sales targets by selling Salesforce solutions into SMB accounts within the French market.

• You will manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.

• Territory/ Vertical identification and research, to formalise a go to market strategy and create qualified target accounts.

• Pipeline development through a combination of cold calling, email campaigns and market sectorknowledge/intelligence.

• Create and maintain a sales pipeline to ensure over-achievement within the designated market sector(s).

• Engage with prospect organisations to position Salesforce. solutions through strategic value based selling, business case definition, return on investment analysis, references and analyst data.

• Lead the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.

• Generate short term results whilst maintaining a long term perspective to maximise overall revenue generation.

• Daily update of the Salesforce system with accurate customer and pipeline data.

• Accurate monthly forecasting and revenue delivery

Who you are…

• Experienced. Extensive, relevant experience of selling enterprise software solutions gained within a major software vendor. Successful history of net direct new business sales, with the ability to prove consistent delivery against targets.

• Amazing Salesperson. Negotiations skills. You have a desire, even an obsession, to bring new customers into the Tableau franchise and maximize revenue. You are a closer.

• Excellent Communication. You know what to say and more importantly, how to say it.

• Performer. Excellent complex deal structure and negotiations skills. In depth account plan building and management skills. Consistent overachievement of sales goals in a large geographic territory.

• Missionary. Highly driven individual with an execution focus and a strong sense of urgency and a belief in Tableau’s mission.

• Go-Getter . Adaptable and able to thrive in a fast-moving organization; reactive and open to new ideas and challenges. Willing to go the extra mile with a strong work ethic; self-directed and resourceful.

• You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

• Experience will be evaluated based on alignment to the core competencies for the role“(e.g. Work Experience, extracurricular leadership roles, military experience, volunteer work, etc.)

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Posting Statement