דרושים Manager Enablement Business Partner ב-Salesforce ב-Argentina, Buenos Aires

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• 
  You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents.

  
  The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to going above and beyonds, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
  

  Your Impact

  • Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion for Salesforce Marketing Cloud applications.
  • Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
  • Help your Sales, Service or Marketing Cloud customers achieve their business goals and outcomes on the Salesforce platform by:
  • Coordinating the completion of the Signature Success catalog of services as required for your customer.
  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
  • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
  • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
  • The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

  Minimum Requirements

  • +5 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
  • Demonstrated expertise of 2+ years within the Salesforce Ecosystem, specifically in Sales, Service or Marketing Cloud, including comprehensive knowledge of its product features, capabilities, optimal use cases, and strategic deployment.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
  • Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
  • Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
  • Knowledge of software development process and design methodologies
  • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects
  • Available for a flexible schedule, 3 days in-office.

  Preferred Requirements

  • Knowledge of Salesforce Core products and features, capabilities, best use, and how to deploy are a plus.
  • Salesforce Certifications (Salesforce Certified Platform Foundations, Salesforce Certified Platform AdministratorCloud Admin, Marketing Cloud Consultant or similar)
  • Knowledge and certifications in Data Cloud and Agentforce.

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SE Manager
As a Director, Solution Engineering you will work closely with the Sales Leaders and the Sales team to drive growth, and take a strategic view to get us to the next stage of our journey.
You will have exceptional leadership, communication, strategic, analytical, and consulting skills. Additionally, you will have a track record of success in the following areas:

• Internal and external stakeholder management
• C level relationships and the ability to translate these into revenue
• Transformational thinker and leader… taking the business to the next level through disruptive thinking and innovation
• People and organisational leadership

Responsibilities:

• Manage and grow the Solution engineering team ensuring we continue to hire and retain top talent in the market
• Partner with Sales leadership to support enterprise deals, as well as sign new logos.
• Focus on innovation- ensure the team is constantly innovating in their approach to solution selling
• Build and nurture C-level relationships across key accounts to solidify our partnership and commitment to the customer
• Drive deep Customer Engagement through influencing the customers broader IT strategy
• Work closely with the Sales organization to develop and execute growth plans to drive our strategic vision
• Hire world class talent and manage performance to ensure career growth opportunities and effective succession planning
• Embody Salesforce values and provide exemplary leadership

Experience/Skills Required:

• Passion for technology and innovation, and a proven “forward thinker”
• Sales orientated, broad-based pre-sales, sales leadership or consulting experience with a track record of growing a foot print in a region
• Deep relationships with C-level executives at Leading companies, and track record of selling solutions at the C-level
• Demonstrated success in building a pre-sales, sales or consulting organization with a will to win and continuous improvement
• Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team
• Strong understanding of Cloud Computing and the business benefit
• Excellent communication and presentation skills
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong understanding of business processes and their implementation into enterprise applications

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does not accept unsolicited headhunter and agency resumes.

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Reporting into the
Designs and ensures the execution and deployment of theend-to-end Enablement strategy, all plans associated with this strategy, the quarterly calendar and agendasfor the BU. Analyzes and interprets keysales metricsto identify gaps & define the most relevant Enablement programs required to impact business metrics. Understands Sales Industry and GTM approach and uses such knowledge to build credibility and trust with Sales Leaders. Demonstratesin the latest enablement trends, tools, programs and technologies. As an active, the EBP engagescross-functionally to craft and deliver an aligned Enablement plan.
Demonstrated ability to design enablement strategies and oversee the executionof learning solutions to drive outcomes

skills at a senior level
in Sales and Sales Enablement function with experience withSales roles and Sales activities,
Proven record of
Ability to perform amid ambiguity
Understanding of the Commercial and Enterprise Cloud industry Go-To-Market motions
Have experience
creating media content for trainings such as engaging decks, videos, video editing, etc
Relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Posting Statement