דרושים Servicenow Platform Administrator ב-Red Hat ב-United States, Raleigh

What will you do:

• Design and develop features for optimizing and improving the RHEL customer experience on public clouds, such as working on optimization and performance of RHEL deployment and improving cloud integrations with our partner cloud providers

• Communicate with peer engineers within your team and Red Hat as well as in relevant Open Source communities

• Collaborate with Release Engineering, Quality Engineering, Support, Product Management, and Documentation teams for releasing the new Cloud RHEL integrations

• Research, propose and develop new RHEL Cloud Solutions

What will you bring:

• Knowledge and curiosity about how Linux operating systems are assembled for and used in a public cloud environment

• Any professional software engineering experience, preferably Go, Python, or Bash

• Professional experience with Cloud Engineering, preferably one of the following Amazon AWS, Microsoft Azure, Google Cloud

• Strong problem-solving skills

• Ability to work effectively in a remote team

• Experience in Red Hat Enterprise Linux & working with integrations with Amazon AWS is preferrable.

• Experience with Cloud DevOps and/or CI/CD in GitLab or Jenkins & Linux rpm-based packaging is good to have

• Preferrable to have Technical Cloud Certifications

What you will do:

• Design and implement new features and bug fixes to provide authentication and authorization for Ansible Automation Platform

• Collaborate with various teams to identify the scope of work and use tools such as Jira to document requirements

• Create unit and integration tests to verify that developed software meets the requirements

• Participate in code reviews and provide feedback to juniors and peers on technical designs, merge requests, etc.

• Provide escalation level troubleshooting and timely resolution of system, network and infrastructure issues.

• Help mentor and learn from other engineers in a highly-collaborative team environment

• Participate in product release cycles, deploying code to integration, staging and production environments, integrating with CI/CD tooling

• Regularly participate in the team’s Agile scrum process, demos and check-ins with Product Management and other stakeholders to align on use-cases and plan new initiatives

What you will bring:

• Desire to lead from technical design through execution

• Significant experience with Python, Django and Django Rest Framework

• Experience with Python unit and integration testing with tools such as pytest

• Deep knowledge in one or more areas of identity and access management such as authentication, authorization, etc. ​​

• Comfortable working in a Linux-based environment

• Experience with SQL and relational databases such as PostgreSQL

• Experience with utilizing container management platforms and development environments like Kubernetes, OpenShift, Docker/Docker Compose, and Podman

• Experience working on large-scale projects utilizing version control with CI/CD systems like Jenkins and GitHub Actions

• Excellent written and oral communication skills, with the ability to drive discussions with both technical and non-technical audiences, and an ability to describe projects that you or the team is working on with confidence and depth of understanding.

• An aptitude for jumping in to help unblock, mentor and learn from others

• An agile mindset, with openness and flexibility to pivot towards the highest priority work items as needed

The following is considered a plus:

• Knowledge of industry standard security concepts and protocols like SAML, SCIM, OAuth, OIDC, and RBAC.

• Proficient with Envoy Proxy (including building filters, controlling envoy via API, and monitoring)

• Hands-on experience using Ansible for automating tasks such as configuration management, application deployment, cloud provisioning, etc.

• Working knowledge of message queuing technologies such as Redis.

• Contributor to one or more open-source projects

The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

About The Job

We’re not just looking for candidates who meet all the requirements, we’re looking for people who are excited about working with us and growing their career at Red Hat. We want to be transparent about what would make you most successful in the role but if you are excited by reading the job description and feel like you are right for the role, we encourage you to apply. This position could lead to regular on-site work with clients across North America, so a willingness to travel to customer locations up to 30-40 weeks per year is required. Applicants must reside within close proximity to a primary airport.

What You Will Do

•Guide customers in building large technology infrastructures that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technological solutions

•Continuously learn, grow, and adapt to new skills and technologies

After joining Red Hat, you will go through an intensive customized training program on Red Hat technologies and Consulting solutions. Here's how your skill set will evolve and what you'll learn during your first year in the role:

•Understanding of how to build production-ready technical solutions, integrated with existing enterprise systems

•Learn technologies and consulting skills to enhance your abilities through enablements designed and taught by Red Hat experts and Red Hat certification

•Gain exposure and collaboration within Red Hat Customer Success & the larger organization through everyday networking and community events

Within 6 months, be ready to implement a project by attaining the following:

•Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies

•Continue expanding your knowledge and network, both internal and external, through enablement, communities, customers, and meetups

Within 12 months, begin to demonstrate technical leadership by accomplishing the following:

•Successfully implementing complex, large-scale solutions in customer environments

•Active engagement and knowledge sharing with our internal and external communities of practice on lessons learned, best practices, and how-tos

What You Will Bring

•Experience with delivering an implementation based on an architectural design

•Demonstrated ability to lead a technical project including collaborating on project timelines and maintaining project and technical documentation

•Ability to identify stakeholder needs and set expectations regarding project timelines and scope of work

•Experience working collaboratively across diverse teams and stakeholders

•An ability and desire to mentor

•Associates or Bachelor's degree or higher in computer science or a technical discipline

•Experience leading successful modern cloud platform consulting engagements

•Broad and deep technical experience with one or more virtualization and cloud technologies like OpenStack, Red Hat Virtualization, VMWare vSphere, Microsoft Hyper-V, Amazon Web Services, and Microsoft Azure

•Experience across one or more vertical industry areas

•Demonstrated track record of working in a strategic advisory role to senior IT and business executives, including extensive experience presenting to C-level executives at large firms

•Applied knowledge and experience working in agile, scrum, and DevOps teams

•Excellent written, verbal communication and presentation skills

•Willingness to travel to customer locations about 30-40 weeks per year on average throughout North America

•Familiarity with open source software and open source as a business model is a plus

•Knowledge of Red Hat's product portfolio and subscription business model is a plus

The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

Senior Software Engineer- AI Platform Engineering

What you will do:

• Contribute to the development and implementation of software for RHEL AI to leverage the power of hardware accelerators.

• Contribute to product quality for our product set by looking to continuously improve process and coding standards

• Work closely with teams within AI Engineering, where collaboration opportunities present themselves

• Provide input to architectural and design principles that help improve overall development within the group

• Learn and help implement the architectural concepts that are key to the development of our product set

• Mentor more junior members of the team and help expand their skills

• Look for opportunities to contribute to upstream AI/ML communities that are relevant to our product offerings.

What you will bring:

• Experience with RHEL or other Linux distributions

• Solid experience with software development with programming languages such as Python. Go considered a plus.

• Problem solving and troubleshooting skills with a focus on root cause analysis

Considered a plus:

• Previous experience with hardware acceleration, either generic GPU experience or specific ones, such as CUDA and ROCm

• Knowledge of AI frameworks, such as PyTorch and/or TensorFlow

• Familiarity with containerization and orchestration

• Understanding of Open Source development models

• Experience with test-base development and agile/scrum methodologies

The salary range for this position is $111,260.00 - $183,580.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

About The Job

You will forge relationships with your partners, develop a deep technical understanding of their Red Hat implementation, share technical best practices, and act as point of contact for any major incidents, managing the partner’s expectations and communications through resolution of such incidents. You will tailor support for each partner, work closely with the extended virtual account team and advocate on their behalf. At the same time, you'll work closely with our engineering, R&D, product management, and technical support teams to debug, test, and resolve issues. As a PTAM, you will be supported in your career with continuous learning offerings, certification support, and challenging growth opportunities.

What You Will Do

• Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Support technology partners implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Establish and maintain parity with Red Hat cloud technologies strategy

• Engage product engineering teams to help develop solution patterns, based on partner engagements, as well as personal experience, that drive platform adoption

• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to partner use cases

• Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies

• Provide advice and guidance to partners about current and future Red Hat products

• Identify training opportunities and work with our learning and enablement teams to provide targeted training to partner support personnel

• Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams

• Complete analysis and present periodic reviews of operational performance to leadership

• Manage partner support cases and maintain clear and concise case documentation

• Create partner engagement plans and keep documentation relevant to a partner's solution updated

• Manage and grow partner relationships by delivering attentive, relationship-based support

• Build a sense of trust with partners and serve as their advocate within Red Hat

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas

• Travel, as necessary, to visit partners and attend events

What You Will Bring

• Hands-on experience with operating Kubernetes or Kubernetes-based platforms like Red Hat OpenShift Container Platform.

• Expertise with containers and container management

• 3+ years of Linux or UNIX system administration experience

• Experience with cloud or server virtualization

• Experience with Linux, preferably Red Hat Enterprise Linux (RHEL) or a derivative

• Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with an eye for detail

• Direct experience with a variety of technology partners

• Experience with training and presentation delivery

The following are considered a plus

• Experience in a support, operations, development, engineering, or quality assurance organization

• Red Hat Certified Engineer (RHCE) or equivalent experience

• Red Hat Certified Specialist in OpenShift Administration or equivalent experience

• Experience with Amazon Web Services, Azure, Google Cloud is a plus

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Experience working in DevOps environments

• Prior experience in a technical leadership or mentorship role

• Technical knowledge of the Linux kernel and Linux file system

• Expertise with enterprise cloud solutions such as Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), and Software-as-a-Service (SaaS)

• Expertise with cloud management (Red Hat CloudForms, Cloud Formation, Terraform, etc) and IT Automation (Red Hat Ansible)

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience containerizing applications for deployment in cloud environments

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN

• Knowledge of OpenShift Container Storage and OpenShift Data Foundation

• Experience in software-defined storage technologies like, Ceph, Gluster, or other enterprise storage platforms

• Experience in storage configuration, deployment, administration

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

Job Summary

Ideally, applicants should be located in the Boston, MA or Raleigh, NC area. However, we are open to considering candidates for remote work opportunities, depending on the specific role and required technical skills.

What you will do

• Contribute to the development and implementation of software for RHEL AI to leverage the power of hardware accelerators

• Contribute to packaging and distribution efforts, including converting Python wheels to RPMs

• Contribute to product quality for our product set by looking to continuously improve process and coding standards

• Work closely with teams within AI Engineering, where collaboration opportunities present themselves

• Learn and help implement the architectural concepts that are key to the development of our product set

What you will bring

• 2+ years of experience as a software developer, software engineer, or similar roles

• Experience in developing applications in Go or Python

• Experience in Kubernetes, OpenShift, Docker, or other cloud-native technologies

• Experience in PyTorch

• Experience in agile development, CI/CD, Jira, and Git

• Ability to quickly learn and use new tools and technologies

• Excellent written and verbal communication skills

• Familiarity with package management and distribution, including converting Python wheels to RPMs, is a plus

The salary range for this position is $86,640.00 - $173,800.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do:

• Lead the RHEL sales strategy for the Global Ecosystem, including articulation of clear business value of RHEL, to continue to elevate our impact to both our internal and external customers, driving growth through net new opportunities.

• Accountable for the Global Ecosystem RHEL targets and planned growth.

• Serve as the technical thought leader for RHEL, acting as a trusted advisor for Red Hat account teams within the Global Ecosystem.

• Collaborate with the Global and Geo RHEL Platform Leader for sales strategy and execution, to include ensuring Ecosystem strategy aligns with and complements direct sales strategy.

• Collaborate with the Global Ecosystem OpenShift, Ansible, and AI Platform Leaders when joint GTMs may be required to simplify our offerings from the customer point of view.

• Support RHEL Platform efforts in Geo in collaboration with Geo Ecosystem RHEL Platform Leaders.

• Synthesize regional feedback for Product team and Engineering reviews.

• Represent Ecosystem in the monthly Business Leadership Team (BLT) meeting.

• Execute global sales plays with the support of the Global and Segment sales teams.

• Represent Red Hat through public thought leadership (written and/or spoken advocacy).

What you will bring:

• 10+ years experience in a sales leadership role in a technology sales environment.

• Strong technical and business background with a track record of leading cross-functional teams and delivering on complex projects.

• Proven track record of managing direct and indirect teams, as well as strong cross functional collaboration skills, with a proven track record of success.

• Experience in RHEL development or operations, cloud platforms, like AWS, Azure, or Google Cloud.

• Extensive knowledge of the Linux market, use cases, competitors and value.

• Experience building and/or contributing to pre-sales material and process creation.

• Ability to present to and have conversations at multiple levels with a customer from developers and architects to infrastructure and operations teams, to strategic executives and C-level management.

• Experience with a digital transformation effort as part of sales, consulting or as a customer.

• Strong understanding of RHEL market opportunities, the competitive landscape and deep technical expertise in RHEL solutionsand related technologies, trends, and concepts.

• Bachelor's degree (or US foreign equivalent) in computer information systems, computer science or related field.

• Willingness to travel up to 30% of the time, following Red Hat’s established travel and expense policies.

The salary range for this position is $307,090.00 - $522,140.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave