דרושים Principal Software Engineer- Operator Lifecycle Manager Brno Office ב-Red Hat ב-United States, Kent

What you will do

• Collaborate with team members to implement enhancements and address issues, delivering high-quality PKI solutions to upstream communities, Fedora, and RHEL.

• Apply good development practices, including test-driven development, continuous integration (CI) and continuous delivery (CD), and peer reviews.​

• Practice defensive programming to deliver stable and high-quality software for Red Hat customers and upstream communities.

• Work across project and technology boundaries to create integrated solutions based on open-source projects.

• Communicate with development and user communities across multiple time zones.​

What you will bring

• Experience with Java (J2EE) in a Linux environment.

• Troubleshooting or administration skills of services on a Linux platform.​

• Good English language skills.​

• Experience with Python development or similar scripting languages is a plus

• Experience with PKI, cryptography, and general system and software security technologies is a big plus

• Experience with Agile and Scrum development methodologies (e.g., JIRA) is welcome

• Experience with CI/CD and related frameworks is a plus

• Experience with hybrid cloud systems or frameworks (e.g., OpenShift, AWS, Microsoft Azure) is a big advantage

Beyond technical execution, you will serve as a mentor and guide for other Red Hat team members, fostering a culture of product development excellence and active engagement within the broader community. This involves sharing your expertise, providing guidance on best practices, and empowering colleagues to become more proficient contributors. A significant aspect of this position involves architectural design. You will be instrumental in defining the architectural framework for new projects and features, ensuring scalability, security, and maintainability. This requires a deep understanding of the technology stack and the ability to translate high-level requirements into concrete implementation plans.

From the initial conceptualization phase to the successful integration of your work upstream, you will have the opportunity to shape the future direction of the RHTAS product. As a Senior Software Engineer, you will be embedded within a geographically dispersed team. This necessitates a high degree of autonomy and self-direction, coupled with a strong commitment to collaborative teamwork. You will be expected to manage your tasks effectively and independently, while also maintaining regular and open communication with fellow team members and upstream developers. This communication will involve both technical discussions and broader project coordination, ensuring alignment and progress. Your ability to articulate complex technical concepts clearly and concisely, both in written and verbal form, will be crucial to your success.

What you will do

• Upstream Community Contributions: Actively engage with and drive contributions within the upstream open-source communities relevant to the Red Hat Trusted Artifact Signer (RHTAS) project. This involves undertaking new development work, conceptualizing and implementing innovative features, and addressing and resolving bug fixes reported by users or identified internally. Proactively participate in community discussions, code reviews, and contribute to documentation to ensure a collaborative and thriving ecosystem.

• Product Development, Maintenance, and Release: Take shared ownership of the complete lifecycle of the Red Hat Trusted Artifact Signer product. This includes developing new functionalities and enhancements, maintaining the existing codebase for stability and performance, and orchestrating the smooth and timely release of new versions. Ensure adherence to best practices for software engineering, including thorough testing, version control, and documentation.

• Downstream Product Efforts & Delivery: Spearhead downstream product efforts, encompassing the design and implementation of robust CI/CD pipelines. Ensure the reliable and efficient delivery of production-ready software to customers and internal stakeholders. Drive the development of new features based on customer requirements and market trends, integrating them seamlessly into the product.

• Cross-Product Integration: Facilitate and drive cross-product integration efforts between RHTAS and other products within the Red Hat ecosystem. Collaborate with other engineering teams to understand their product functionalities and requirements, and design interfaces and integration points that ensure interoperability and a cohesive customer experience.

• Product Security Compliance: Prioritize and ensure the security compliance of the Red Hat Trusted Artifact Signer product. Conduct regular security assessments, identify potential vulnerabilities, and implement appropriate security measures to protect against threats. Stay up-to-date on the latest security best practices and compliance requirements and ensure the product adheres to them.

• Community & Product Evangelism: Act as a key advocate for both the community and the product. Engage in community evangelism through various channels, including writing blog posts, creating demonstrations, and delivering presentations at conferences and events. Share knowledge, best practices, and the value proposition of RHTAS with the broader community and potential customers.

What you will bring

• Proven experience delivering enterprise-grade software solutions.

• Deep understanding of Kubernetes architecture and its ecosystem.

• Proficiency in the Go programming language, with experience in other relevant languages.

• Expertise in designing and implementing robust CI/CD pipelines.

• Strong production troubleshooting skills and the ability to diagnose and resolve complex issues.

• Familiarity with agile development methodologies and practices.

• A strong drive for continuous learning and staying up-to-date with the latest technologies.

• Effective professional-level English communication skills, both written and verbal.

• Experience with Python or Node.js is desirable but not required.

The following are considered a plus

• Understanding of cryptographic principles including digital signatures, key lifecycle, certificate management, and robust key management practices.

• Experience with the Sigstore upstream project and its architecture.

• Proficiency in the Ansible project and its tooling, such as writing playbooks and managing configurations.

What you will do:

• Become a Red Hat technical ambassador, working closely with a small number of customers using Middleware technologies; develop relationships with key business and IT stakeholders, including customer managers and technical associates

• Deliver key portfolio updates and assist customers with upgrades of our offerings; advise customers on technology changes, mitigation strategies, and potential disruptions to their service

• Conduct technical investigations of customer issues to find root causes and solutions on your own or through collaboration with fellow Red Hatters and customer teams

• Provide advice and guidance to customers about their current and future use of Red Hat’s offerings

• Perform technical reviews and share knowledge to proactively identify and prevent issues

• Manage customer cases and maintain clear and concise case and customer documentation; create customer engagement plans

• Handle customer escalations with Red Hat and customer teams

• Engage with Red Hat’s engineering teams to help develop solutions, based on customer engagements as well as personal experience, that will guide product adoption

• Analyze and present periodic reviews of operational performance to customer leadership

• Deliver trainings and presentations to customer associates

• Travel, as necessary, to visit customers or attend internal events

• Collaborate with third-party hardware and software vendors

What you will bring:

• Combination of technical and customer-facing skills and the desire to embrace and develop both

• Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills

• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience

• Growth mindset and willingness to learn (as part of your onboarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible.)

• Native level Spanish Language skills and excellent verbal and written communication skills in English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms

• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency

• Interest in developing technical skills and future development into OCP/ Ansible/ RHEL direction

Middleware TAM Technical Skills

• Knowledge of the JEE/Jakarta platform

• Experience analyzing and troubleshooting large-scale Java application issues through configuration, log analysis, thread stack, heap dump analysis, and JVM analysis; ability to set up an action plan based on this data

• Practical experience with Java middleware technologies and offerings like application servers, messaging, integration, etc.

• Java coding and development experience

The following are considered a plus:

• Experience with API management systems like Red Hat 3Scale API Management

• Event streaming tools like Kafka or similar

• Professional Java coding and development experience

• Practical experience with JBoss EAP and JBCS HTTP server

• Openshift general knowledge

• Maven experience

• Experience automating Middleware using Ansible

• Experience with Single Sign on software, especially with Keycloak.

About the job:

As a Senior Account Manager in a fast-paced creative environment, you must be able to direct your own efforts and lead, work with and influence other teams. You will lead complex projects, making strong marketing acumen, organization and accountability necessary skills. Formal and informal leadership opportunities are a regular part of ongoing performance and development conversations.

What you will do:

• Take end-to-end responsibility for the planning and efficient high-quality delivery of multiple major initiatives, campaign, or program components, translating organization vision and strategy into action

• Build and maintain strong relationships with the product’s business and marketing teams to become a trusted partner for strategy, collaboration and project delivery

• Own consistent communications with business stakeholders to effectively address and meet business needs

• Lead planning by cross-organizational teams to create alignment on goals and priorities

• Recommend, develop and deliver effective strategies that lead to great work

• Work with global teams to understand their needs and perspective and possess the ability to reflect a global perspective when making recommendations

• Effectively mentor and guide less experienced individual contributors within their immediate functional area

• Network with key contacts across the organization to solve complex business issues within their functional area

• Leads departmental or cross-functional teams, focused on delivering against stakeholder expectations and Marketing goals

• Effectively collaborate, build relationships and influence team members to work toward common goals

What you will bring:

• Experience working within a collaborative, cross-functional marketing/creative teams at a marketing or PR agency, with proven consensus-building skills

• Ability to communicate effectively in verbal and written form with individuals in business leadership, marketing, creative and technical roles, as well as facilitate communication among groups

• Experience in a client-facing role with a strong understanding of the dynamics and workings of a marketing/creative agency

• Established sense of marketing acumen - a demonstrable knowledge of digital marketing, creative processes, and brand identity. Demonstrates a clear working knowledge of the strategic plans of marketing and supporting business units and proactively champions these plans with others

• Experience working with global and partner marketing teams to develop and execute awareness and demand generation initiatives

• Flexibility to adapt to a constantly changing environment and to adjust their style and response accordingly

• Ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

• Strong understanding and application/use of product marketing methodologies and techniques

The salary range for this position is $106,910.00 - $176,470.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do:

• Analyze customer feedback and trends to highlight to identify business growth opportunities improving customer satisfaction

• Create or use existing tools to investigate, troubleshoot, and propose remedies for technical issues

• Develop comprehensive, easy to use, self-service solutions

• Generate and promote long term strategies for embedding best practices in the product development lifecycle

• Collaborate with stakeholders across Red Hat to drive efficiency in process and change in our products that improve usability

• Evaluate, share, and improve knowledge content for product technologies

What you will bring:

• BS or higher in computer science or other technical discipline, or equivalent work experience

• 2-3 years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment

• Record of solving complex problems efficiently, and ability to read and write code in 2 or more languages

• Highly motivated self-learner and ability to work in a team, constantly improving and adapting

• Ability to work effectively with others and communicate clearly

• Passionate about technology and customers; committed to providing the best experience possible

• Experience with the following is a plus: AI/ML, Containers, Python, Relational Databases, and SQL

• Demonstrated work in open source projects is also a plus

What you will do?

• Design, develop, and maintain / extend automated test suites

• Collaborate with your team members and other internal teams across the globe

• Explore, find, and document new bugs in the product using JIRA

• Review and verify bug fixes in cooperation with the development team

• Explore customer cases and help the development team replicating issues and scenarios

• Carry product from planning phase to release to customers

• Participate in the Istio community and contribute to the Istio open source project

• Derive test cases / steps from upstream open source project documentation

• Work in a fast-paced agile environment

What you will bring?

• +5 years of experience in software testing and automation development

• +1 year of experience programming in Golang

• Experience with Kubernetes

• Knowledge of containers and containers orchestration

• Experience working with cloud providers

• Experience working with Version Control Systems (git)

• Ability and desire to learn new technologies and tools

• Ability to prioritize tasks and work independently

• Excellent written and verbal communication skills in English

The following are considered a plus:

• Familiarity with Networking concepts

• Familiarity with OpenShift

• Familiarity with Open Source projects and contributions.

• Experience with Linux and bash scripting

• Experience with Agile practices and testing methodologies and techniques

• Knowledge of CI/CD tooling and mechanisms such as Jenkins and Github action

• Experience with Service Mesh architecture and related technologies

What will you do

• Create and guide new feature development; contribute to high profile and strategic open source projects in Kubernetes SIGs

• Create/submit patches for bug fixes and review patches from other contributors

• Continuously test your component/code on all levels and continuously improve our CI system

• Provide support for your component/code in production for internal and external customers.

• Improve current solutions and workflows; prefer appropriately simple, repeatable solutions over more complex and failure-prone ones

• Communicate and work effectively with all levels of associates including senior management

• Document and demonstrate solutions by developing documentation, diagrams, code comments, and clear code where necessary

• Collaborate with other engineers across the Red Hat OpenShift engineering team and work alongside members of the Documentation, Support, and Quality Engineering (QE) teams

What will you bring

• Strong experience in an software engineering role

• Experience with Linux operating systems

• 3-5 years of experience writing code in either Go, Java, C/C++ or equivalent

• Good written and verbal communication skills in English

• Problem-solving and troubleshooting skills including performing root cause analysis

The following are considered a plus:

• Experience designing and implementing REST APIs

• Solid understanding of the Kubernetes API Server, Control Plane components, and architecture

• Experience working with Red Hat OpenShift

• Knowledge of Distributed Systems

• Record of contributing to an open source project or community including Kubernetes special interest groups (SIGs)

• Graduate of computer science or software engineering or equivalent work experience

• Presentations skills and public speaking skills for conferences and demos

• Enjoys solving challenging problems and working with emerging technologies