דרושים Associate Manager Software Engineering Training Certifications ב-Red Hat ב-United States, Indianapolis

Job Summary

Red Hat Software Engineering is looking for a Principal Software Quality Engineer to join our Secure Supply Chain organization (Remote). In this role, you will help test and verify offerings on top of Red Hat OpenShift. Using your expertise and principles of software engineering, automation and continuous improvement, you will help create a product where availability, reliability, and security are treated through the entire application life cycle, not treated as an afterthought. As a Principal software Quality Engineer, you will write and enhance test suite to ship product and also develop tools to automate software deployments, upgrades, scaling, monitoring, alerting, and testing. In this role, you will lead the release testing efforts and guide team members in their testing and CI related tasks. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do:

• Operate within Linux/UNIX environments

• Work with Containers such as Kubernetes or OpenShift

• Analyze and communicate the quality risks based on available data

• Design, develop, and maintain test automation frameworks, scripts

• Participate in upstream projects testing

• Lead and monitor the testing tasks in the team and guide the team members.

• Continuously strive for the test process improvements

• Familiarity with Agile methodologies and processes

• Own and implement the Quality strategy in the team

• Maintain and extend the continuous integration (CI) infrastructure

• Maintain regular communication with project stakeholders including development team, product owner and management.

• Conduct research on testing tools, frameworks and its integration

What you will Bring:

We're looking for a highly experienced Software Quality Engineer with 9+ years of experience from the industry with:

• Highly experienced with any programming language like Golang/Python-Must

• Experience with ​Kubernetes or OpenShift- Must

• Linux/UNIX operating systems

• Expertise with test automation frameworks like gauge/pytest/ginkgo- at least one, pytest preferred.

• Experience with UI testing

• Experience with CI/CD

• Knowledge of the UNIX -Advantage

The following is considered a plus

• Previous code contributions to open-source projects or code samples on GitHub

• Experience in integrating AI related tools to improve the testing processes

• Certification like ISTQB (Foundational/Advanced)

About the job:

The program manager will be responsible for executing the tooling strategy and management system for the Red Hat Tech Sales Practices team. This role will align very closely to the regional and global Red Hat tech sales functions, as well as APM and Operations team. You will be responsible for leading the adoption management system: Defining metrics, target methodology, and reporting process. This includes developing reports and analyzing data sets to provide guidance to our APM and Operations team. You will be responsible for leading the strategy definition and facilitating execution around tooling to make the Tech Sales team more productive, with a focus on Red Hat Sales Cloud.. This includes preparing briefings to senior leadership, aligning stakeholders, facilitating decision-making, tracking and reporting progress, and identifying and mitigating risks. Being highly organized is a must as you will be managing multiple initiatives at a time. You’ll need to have clear written and verbal communication and documented planning skills to succeed in this role.

This position has a direct reporting structure to the Global Sr Director, Tech Sales Practices.

What you will do:

• Execute the Productivity and Tooling strategy to ensure SA&A associates and leaders are able to efficiently execute their role.

• Use of Red Hat Sales Cloud, analytics tools and AI to solve tech sales challenges.

• Ensure the defined management system and metrics are consistently executed across all regions, focusing on product adoption

• Provide data analytics and insights to leadership

• Identify and execute task automation to make the tech sales more efficient

SUCCESS MEASURES AND KPIs

• Increased product consumption and adoption maturity

• Account Revenue Growth

What you will bring:

• Analytical and process-oriented mindset; ability to mine data to make data-driven decisions

• Experience with account management tooling, eg Red Hat Sales Cloud

• Experience with reporting and analytics tooling, eg, Snowflake, Tableau, Smartsheet

• Experience and tenacity to drive transformational change through a large, worldwide organization

• Demonstrated ability to work in a distributed, multicultural organization in a global and geo matrix.

• Very organized with strong project management skills; ability to implement structure (processes, frameworks) into daily functions

• Comfortable managing and solving complex business problems with no clear solution

• Strong communication skills, both oral and written and presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment.

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What will you do:

• Design, develop, and maintain comprehensive Salesforce reports to support day-to-day business operations and performance measurement

• Create advanced CRM Analytics (CRMA) reports and dashboards, providing detailed analysis to facilitate informed decision-making at global and regional levels

• Develop interactive and insightful Tableau dashboards that clearly visualize key performance metrics and trends

• Collaborate closely with stakeholders across various regions and functions to gather requirements and deliver tailored reporting solutions

• Provide analytical support and key data insights for Quarterly Business Reviews (QBRs), regional meetings, and ad-hoc reporting requests

• Ensure data accuracy, consistency, and timeliness across all reporting deliverables, maintaining the highest standards of quality

• Identify opportunities to streamline reporting processes, enhance efficiency, and drive continuous improvement within reporting and analytics practices

• Act as a trusted advisor to stakeholders, proactively identifying trends, insights, and recommendations based on data analysis

What will you bring:

• Bachelor’s degree in Business, Analytics, Information Systems, or a related field

• Minimum of 3-5 years experience in a reporting or analytics role, preferably within sales, marketing, or related operational teams

• Proven expertise in creating and managing Salesforce reports and dashboards

• Solid experience with CRM Analytics (CRMA), developing detailed analytical reports and insights

• Proficiency with Tableau or similar data visualization tools; demonstrated capability in creating intuitive and impactful dashboards

• Strong analytical and problem-solving skills, with an ability to interpret complex data and translate insights into actionable business recommendations

• Excellent communication and interpersonal skills, able to effectively engage with diverse, global stakeholder groups

• High level of attention to detail, accuracy, and commitment to delivering high-quality work under tight deadlines

• Ability to thrive in a fast-paced, agile environment, adapting swiftly to shifting priorities

• Familiarity with sales and marketing systems such as Outreach, Drift, Marketo, and other related platforms is an added advantage

About The Job

We’re not just looking for candidates who meet all the requirements, we’re looking for people who are excited about working with us and growing their career at Red Hat. We want to be transparent about what would make you most successful in the role but if you are excited by reading the job description and feel like you are right for the role, we encourage you to apply. This position could lead to regular on-site work with clients across North America, so a willingness to travel to customer locations up to 30-40 weeks per year is required. Applicants must reside within close proximity to a primary airport.

What You Will Do

•Assist in supporting customers in building enterprise technology infrastructures that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technological solutions

•Focus on customer IT Automation and Enterprise Cloud Infrastructure solutions through deep technical hands-on work in these fields

•Continuously learn, grow, and adapt to new skills and technologies

•Work alongside leading financial services, retail, telecommunication, and institutional customers, though virtual and on-site collaboration

After joining Red Hat, you will go through an intensive customized training program on Red Hat technologies and Consulting solutions. Here's how your skill set will evolve and what you'll learn during your first year in the role:

•A baseline understanding of how to build technical solutions, integrated with existing enterprise systems, with technical guidance

•Learn technologies and consulting skills to enhance your abilities through enablements designed and taught by Red Hat experts and Red Hat certification

•Gain exposure and collaboration within Red Hat Services & the larger organization through everyday networking and community events

Within 3 months, be ready to deliver a project by attaining the following:

•Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies

•Continue expanding your knowledge and network, both internal and external, through enablement, communities, customers, and meetups

Within 6 months, begin to demonstrate technical leadership by accomplishing the following:

•Successfully implementing enterprise solutions in customer environments as part of delivery team

•Engage and share with our internal and external communities of practice on lessons learned, best practices, and how-tos

What You Will Bring

•Experience with delivering an technical implementation as part of a project or team

•Capable of contributing to technical projects through sustained teamwork and collaboration, ensuring the development of practical solutions.

•Ability to be well-organized in a fast-paced, ever-changing environment

•Ability to interact directly with customers across roles and organizations and clearly communicate technical and non-technical concepts

•Demonstrates ability to adapt quickly to new and unknown situations, ranging from managing deliverables to learning new technologies.

•Practical experience with at least one coding or scripting language. Examples include but are not limited to Java, Python, C++, YAML, Bash, JavaScript, React, etc.

•Familiarity with backend software development methodologies, frameworks, and development principles, including Agile, Code Management (Git), Software Development Life Cycle, etc.

•Interest in diving deep into backend software development, IT automation, cloud infrastructure, CI/CD, DevOps, and Artificial Intelligence

•Knowledge of and some experience with at least one Red Hat technology such as Red Hat Enterprise Linux, Red Hat OpenShift, or Red Hat Ansible is a plus

•Prior experience working in a customer-facing role is preferred

•Familiarity with open source software and open source as a business model is a plus

•Knowledge of Red Hat's product portfolio and subscription business model is a plus

The salary range for this position is $75,320.00 - $120,480.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What will you do:

• Lead a distributed team of IT professionals, including Software Application Engineers, Quality Assurance Engineers, Business Systems Analysts, Support Technicians, and/or Scrum Masters

• Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive

• Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts

• Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices

• Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points

• Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience

• Champion knowledge-sharing, documentation, and process improvement to support long-term success

• Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements

• Help define and uphold IT policies and procedures that promote secure, reliable systems

• Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity

• Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives

• Stay engaged with new technologies and practices to keep our systems evolving in step with the industry

What will you bring:

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred

• 5-7 years of experience in software engineering or a comparable technical field, enabling you to effectively support and guide technical teams

• 1-3 years of experience as a people manager of a technical team

• 1-3 years of experience leading Agile teams, ideally with Jira implementation experience

• A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus

• Working knowledge of IT infrastructure, security standards, and modern software development practices

• Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment

• Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams

• Relevant certifications in technology and/or project management are a plus

About the job:

The Red Hat Information Technology (IT) team is looking for a Senior Software Quality Engineer. The ideal candidate will be responsible for ensuring the quality and reliability of Salesforce implementations, customizations, and integrations. You will work closely with developers, business systems analysts, and stakeholders to understand requirements, design test strategies, and automate test cases to improve product quality and speed of delivery.

What will you do?

• Collaborate with cross-functional teams (developers, business systems analysts, and product owners) to develop a test strategy that ensures comprehensive test coverage of Salesforce solutions.

• Perform functional, regression, integration, and system testing on Salesforce implementations, including workflows, custom objects, and integrations with other systems.

• Design and implement automated test frameworks for Salesforce testing using tools like Selenium, Polarion, or similar.

• Provide feedback to the development team to improve coding and design practices from a quality standpoint.

• Create detailed test plans, test cases, and test scripts for both manual and automated testing. Ensure proper documentation of defects and resolutions.

• Conduct performance and load testing for Salesforce solutions to ensure scalability and performance.

• Mentor junior QA team members, drive best practices for QA in the Salesforce environment, and foster a culture of quality within the team.

• Test integrations between Salesforce and other systems (e.g., ERP, marketing platforms) to ensure seamless data flow and process alignment.

• Log and track defects using tools like JIRA, ensuring that they are resolved in a timely manner.

What will you bring?

• 5+ years of experience working with Salesforce platform, with knowledge of Sales Cloud and Experience Cloud preferred.

• Strong understanding of QA methodologies, best practices, and tools. Experience with automated testing frameworks like Selenium, Polarian, or equivalent.

• Experience in automating Salesforce test cases using tools such as Selenium WebDriver, TestNG, JUnit, or equivalent. Experience with CI/CD tools like Jenkins is preferred.

• Expertise in functional testing, regression testing, system testing, and UAT. Familiarity with performance testing and load testing tools.

• Experience testing APIs and integrations (REST, SOAP) between Salesforce and other third-party systems.

• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues in Salesforce implementations.

• Ability to mentor junior team members and drive best practices.

• Familiarity with Agile development and Scrum methodologies.

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

• Proficiency in tools like JIRA, Confluence, Git, Bitbucket.

• Strong verbal and written communication skills.

• Ability to work both independently and in a team-oriented, collaborative environment.

• Proactive attitude and willingness to learn new technologies.

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

• Administration experience of Red Hat OpenShift v4.x will be considered a plus

• RHOSP

• Proven & strong system administration and troubleshooting experience with Red Hat OpenStack

• Experience in a support, development, engineering, or quality assurance organization