דרושים Senior Product Manager - Technical ב-Red Hat ב-United States, Boston

Job Summary:

As an intern, you will work closely with your mentor and gain experience on the marketing side, and you will be interacting with a broader team both locally and globally. The Product Marketing Marketing Manager (PMM) role, is a crucial role within an organization to develop and execute marketing plans for new and existing products. The intern will become familiar with and may be responsible for conducting market research, creating marketing materials, and managing the company's social media presence. The PMM works with cross-functional teams and the product manager to ensure the product's success.

In this role, you will work in an environment where diverse perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it.

Job Responsibilities:

• Work closely with your manager and mentor to learn to:

• Conduct market research, customer surveys, analyst inquiries, sales interviews, etc. to understand the market trends and potentially documenting case studies

• Develop and execute marketing plans for new, existing and multi-product offerings, which may include whitepaper, blogs, videos, website copy, and social media

• Create and/or refresh marketing assets and content, including presentations, case studies, solution briefs, web content, and data sheets for new, existing and multi product offerings

• Collaborate with partner business units and corporate marketing to ensure that assets are current, optimized, and impacting target business outcomes

• Produce internal communications and routinely update internal partners on program efforts and metrics

• Coordinate with your peers to ensure collaboration and consistency in all we do.

Required Skills:

• Excellent written and verbal communication skills.

• Passion, curiosity, and desire to learn

• Willingness to create new things and proactively working as a part of a wider team.

• Excellent critical thinking and problem-solving skills.

• Currently working towards a bachelor’s degree in a related major.

• Experience with social media marketing a plus

• Ability to

• Manage tasks and meet deadlines

• Understand of industry trends and best practice

• Analyze data to foster data-driven decisions

• Employ a customer focused approach

• Learn new technologies, such as; Google Workspace, Jira, Slack

What you will do:

During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's diverse portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience, you will:

• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services

• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team

• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications

• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.

• Focus on your personal and professional development as you grow your career at Red Hat.

• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.

As a Junior Technical Account Manager, you will also:

• Respond to customer inquiries and requests, following established procedures

• Document customer interactions and track issue resolution progress in designated systems

• Escalate complex technical issues to senior team members for guidance and resolution

• Participate in internal training programs to develop product knowledge and technical skills

• Perform customer onboarding and account maintenance tasks with the assistance of senior team members

• Proactively identify and document known solutions for common technical challenges

• Contribute to the creation and maintenance of knowledge base articles and support documentation

What you will bring

• Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies

• Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience

• Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues

• Understand fundamental concepts of network communication and configuration

• Motivation to engage in self-directed learning on new technologies

• Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals

• Effective communication (written and verbal), active listening and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus

• Full professional proficiency in written and spoken English

Job Responsibilities:

• Putting your knowledge of human resources best practices to use by assisting with specific projects under the supervision and mentoring of experienced Red Hatters.

• Use your general human resources knowledge and business understanding to create solutions for a wide range of talent challenges.

• Constantly learn about Red Hat’s business, culture and strategy and apply those concepts to enable our most valuable asset, our people.

• Assist your Red Hat team members in setting expectations with stakeholders and delivering a wide variety of solutions to the business.

• Build and maintain strong relationships with your colleagues and the business, developing your own network for long-term placement.

• Use your critical thinking skills to tackle tough problems in an innovative way.

• Proactively look for solutions to prevent problems from occurring.

• Bring innovative ideas and enthusiasm to the team while identifying new opportunities.

• Respond to incidents, escalations, and exceptions in a professional manner.

Required Skills:

• Passion for people and a desire to build a career in human resources

• Pursuing a Bachelor's degree (or equivalent) in Human Resources, Business Administration or a related field

• Ability to work effectively on your own and as a part of a team

• Ability to collaborate with both internal and external stakeholders, and excellent communication skills

• Demonstrated analytical and problem-solving skills

• Ability to navigate through ambiguity and take a systems thinking approach to a challenge

• Demonstrated ability and initiative to find the correct resources and collect required information

• Enthusiastic, motivated, positive attitude and willingness to learn

What you will do

• Testing the performance and accuracy of LLMs for vLLM and llama.cpp inference on different accelerators.

• Making awesome test plans and cases to hit product requirements.

• Doing all sorts of testing: functional, performance, regression, you name it, to make sure the product is solid.

• Writing test code and frameworks to automate testing.

• Monitoring, analyzing, and reporting test results and failures.

• Sharing your knowledge and recommendations to help the team keep getting better.

• Keeping everyone in the loop about quality efforts.

• Giving good and quick code reviews.

What you will bring

• At least 3 years of software testing experience.

• Solid experience evaluating LLMs for performance on accelerators and accuracy (think HellaSwag, MMLU, Chatbot Arena, TruthfulQA, etc.).

• Being super comfortable with Python and PyTest is a must.

• Familiarity with Git, GitHub, or GitLab.

• Strong experience with API and performance testing, especially for C++ and Python.

• You should be a pro with Docker, Podman, and Kubernetes or Openshift.

• Highly experienced in setting up CI/CD processes like Jenkins and GitHub Actions.

• Understanding of core Machine Learning algorithms and basics

Bonus points if you have:

• A Bachelor’s degree (or higher) in computer science, math, or a related field is cool, but practical experience and technical skills are what really matter.

• Knowing how to excel in Open Source communities.

• Understanding how application build pipelines work (like how code becomes binaries or Python wheels).

• A track record of contributing to the vLLM community is ahugeplus!

The salary range for this position is $133,650.00 - $220,680.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do:

• Examine new project opportunities, identify the right approach to meeting or exceeding the requirements for these projects and develop solutions with an eye toward quality, security, maintainability, supportability, performance and resilience

• Work closely with Engineering, Product Management and Support stakeholders to prioritize features and bugs during all phases of development

• Participate in the interaction with relevant hardware partners with a focus on getting key functionality included in their roadmap

• Communicate architectural concepts and decisions to various audiences

• Be a leader and mentor for more junior members of the team and help expand their skill sets

• Participate in upstream AI/ML communities with a focus on learning more about the various technologies and how they might be used within our offerings

What you will bring:

• Strong experience with RHEL or other Linux distributions

• Strong experience with software development with programming languages such as Python, Go or similar

• Problem solving and troubleshooting skills with a focus on root cause analysis

• Experience with container technologies, such as Kubernetes/OpenShift and Podman

• Hands-on learning and demonstrable experience with implementing and owning complex features individually and in collaboration with others

Nice to have:

• Previous experience with hardware acceleration, either generic GPU experience or specific ones, such as CUDA and ROCm

• Knowledge of AI frameworks, such as PyTorch and/or TensorFlow

• Familiarity with containerization and orchestration

• Understanding of Open Source development models

• Experience with test-base development and agile/scrum methodologies

About the Job

You will be responsible for evolving and delivering our product roadmap by collaborating with customers, engineering, marketing, support, and field teams. As the accountable party for driving solution delivery, you will oversee timelines, roadmap execution, and ongoing stakeholder engagement. You will also engage with open source communities that support our container initiatives including Kubernetes, Knative, KEDA, Shipwright, Cloud-Native Buildpacks and other Cloud Native Computing Foundation (CNCF) projects.

As a Principal Product Manager, you will have strong communication, teamwork and persuasion skills. This is a great opportunity to work on a fast-growing offering alongside some of the brightest minds in open source.

What You'll Do

• Collect and document input from Red Hat OpenShift users, customers, community members and partners to understand customers’ needs; develop strategy and roadmap for OpenShift Serverless

• Research competitive solutions, commercial and do-it-yourself alternatives, documenting their relative strengths and weakness to develop competitive positioning and collect input for new releases

• Prioritize and document requirements, epics and user stories for new releases of our offerings

• Guide major enhancements of our offerings by working cross-functionally with core teams across our Engineering team and the upstream open source community

• Work with the OpenShift Engineering team and the overall Product team to manage releases and updates of our offerings and bring new Red Hat OpenShift solutions to market

• Work with our Sales teams to respond to customer inquiries; deliver customer presentations and demos and support the overall sales process

• Support sales and marketing activities including creating presentations, blogs, demos and other technical collateral for our offerings

• Review and provide feedback on the documentation for our offerings

• Participate in technical aspects of go-to-market engagements like live streams, roadshows, workshops, webinars, demos of offerings and solutions, industry and partner events, sales enablement and training

What You'll Bring

• 5+ years of enterprise software industry experience working in product management, technical marketing or a similar technical product or customer-facing role

• Strong understanding of serverless landscape and cloud-native application architectures, deployment and operations

• Strong understanding of developer experience and design principles

• Familiarity with the Kubernetes and the Cloud-Native Computing Foundation (CNCF)

• Understanding of and experience with open source projects and communities

• Proven track record of leading cross-functional teams to deliver impactful products

• Ability to think strategically, influence cross-functional teams and manage without direct authority

• Capacity to handle multiple competing priorities in a fast-paced environment

• Excellent written and verbal communication skills

• Ability to work in cross-functional environment with a distributed remote and global workforce

• Understanding of technical challenges to drive well-informed decisions with the development team

The salary range for this position is $151,170.00 - $249,390.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

This team focuses on a few key project areas:

• Developing & enhancing Backstage plugins

• Improving product security

• Deployment targets & installation methods

• Contributing to the Backstage communities by delivering features and fixes to the upstream projects

• Creating Software Templates & Actions

What you will do

• Develop a deep understanding of the technologies and frameworks used within the Red Hat Developer Hub and related projects

• Understand the product security concepts

• Create and maintain technical documentation for new and existing functionality

• Design and implement automation frameworks, including automated tests and quality checks, to support robust CI/CD pipelines

• Operate effectively in a fast-paced, agile environment where both timely delivery and long-term vision are valued

• Coordinate with team leads, architects, and other engineers to design and implement scalable, maintainable solutions

• Perform code reviews and provide constructive feedback to peers

• Actively participate in Scrum ceremonies and contribute to an agile development process

• Contribute to upstream projects by submitting and reviewing patches for bug fixes and feature requests to and from the community

• Coordinate and communicate effectively with engineering and leadership teams across global time zones

• Help establish and refine processes that enhance release quality, consistency, and automation

• Advocate for the team’s work through blog posts, community updates, and conference presentations

What will you bring

• Strong understanding of software development processes and methodologies (Agile, DevOps)

• Knowledge of cloud security principles and securing cloud environments

• Experience with programming languages relevant to the products (e.g., typescript, Python, Go, Node.js)

• Strong analytical, problem-solving, and critical thinking skills

• Bachelor's degree in computer science or a related field, or equivalent working experience

• Effective English Communication: Experience communicating effectively with other teams and departments across a broad organization

The following are considered a plus:

• Good understanding of common security vulnerabilities, (e.g. OWASP Top Ten) including how to detect, demonstrate, mitigate and resolve them.Knowledge of Security tools (SAST, DAST, SCA, vulnerability scanners, penetration testing)

• Experience in parsing and rendering YAML/JSON using tools such as jq and yq

• A passion for open source technologies, especially around data solutions

• Familiarity with design-thinking concepts and implementations