Senior Account Solution Architect Public Healthcare jobs at Red Hat in United States, Annapolis

What You Will Do

• Act as a Strategic Customer CTO: Serve as the senior technical relationship and strategy owner for key customer executives (CIO, CTO, CDO), building and maintaining long-term, trusted partnerships.

• Develop Strategic Roadmaps: Lead the creation and evolution of the customer’s technology strategy and multi-year implementation roadmaps, demonstrating how Red Hat’s open hybrid cloud platform can solve their most complex business challenges.

• Drive Innovation and Vision: Introduce customers to emerging technologies and innovative solutions from across the Red Hat portfolio, including AI/ML, edge computing, and application modernization, and guide them on adoption.

• Orchestrate Red Hat’s Resources: Lead and coordinate a virtual team of Red Hat specialists, consultants, and partner resources to ensure a unified and seamless customer experience that delivers on the strategic vision. Engage closely with Account Teams (Account Executive, Solutions Architect) to build and foster the overall account strategy.

• Influence Product Strategy: Translate customer business requirements and feedback into actionable insights for Red Hat’s product and engineering teams, directly influencing future product development.

• Mentor and Lead: Provide thought leadership both internally and externally, and mentor a broad community of architects and consultants.

What You Will Bring

• Executive Experience: 15+ years of experience in enterprise IT, with at least 5+ years in a senior customer-facing role like a chief architect, technology executive, or principal consultant.

• Business Acumen: Proven ability to understand, articulate, and solve complex business challenges using technology. Experience in a specific industry vertical (e.g., finance, healthcare, telecommunications) is a significant plus.

• Executive Presence: Outstanding communication and presentation skills with a demonstrated ability to build and maintain relationships with C-level executives.

• Technical Breadth and Depth: Extensive knowledge of enterprise architecture, including modern application development, hybrid cloud infrastructure, and automation.

• Core Red Hat Technologies: Deep familiarity with the concepts behind our core technologies:

• Linux Expertise: 5+ years of experience with enterprise Linux.

• Hybrid Cloud Infrastructure: 5+ years of experience with virtualization and cloud platforms (e.g., KVM, VMware, AWS, Azure, Google Cloud).

• Container Platforms: 3+ years of hands-on experience and architectural knowledge of Kubernetes and Red Hat OpenShift.

• Strategic AI/ML Knowledge: Experience advising organizations on implementing and scaling AI/ML platforms and MLOps strategies.

• Education: A bachelor's degree in computer science or an equivalent experience; a master's degree is a plus.

Key Responsibilities

• Overseeing projects from initiation to completion, ensuring timely and budget-conscious delivery

• Coordinating multidisciplinary teams to meet deadlines and budgetary constraints

• Regularly engaging with customer and internal senior leadership stakeholders

• Tackling complex problems, analyzing factors, and applying sound judgment for problem-solving

What You Will Do

• Design and lead cross-functional team meetings from support, finance, sales, resource management, and other stakeholders

• Develop, effectively present, and communicate content

• Coordinate and manage the delivery of consulting services for assigned projects and/or programs

• Understand and manage customer expectations for value outcomes and success criteria

• Coordinate with the Resource Management Office to manage project staffing requirements

• Support accounting activities such as project forecasting, timecard reconciliation, burn reporting, and other financial impacts to project

• Assist internal Operations in procuring subcontractors when needed

• Coach and mentor junior-level project and program managers

• Maintain professionalism when problem-solving and resolving issues

What You Will Bring

• 10+ years of relevant program and project management experience

• Knowledge of specific industry program management, project management and technical delivery methodologies like those based on the Project Management Institute, system and software development, product development, or Agile frameworks such as scrum

• Proven experience working as a project and program manager, leading customer-facing IT consulting projects and change initiatives

• Ability to affect, inspect, and adapt company culture

• Demonstrated ability to motivate the project team and individual contributors and mediate conflicts

• Experience using various project management and agile tools, frameworks, and methodologies

• Excellent customer-facing and internal communication skills

• Exceptional written and verbal communication skills, inclusive of the ability to communicate and integrate with executive level customer personas

• Solid organizational skills and attention to detail; ability to handle multiple priorities

• Bachelor's degree in a related field or equivalent experience

• Ability to travel frequently to work alongside customers and visit customer sites

• Scrum master, lean, product management, and project management certifications and Computer Science training are a plus

The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do:

• Capture the customer’s desired technical outcomes and Red Hat’s technical strategy in the Account Plan, including the Success Plan.

• Collaborate with Solution Specialist Architects, Solution Specialist Professionals, industry experts, and other product specialists to coordinate the technical win.

• Engage with product teams to understand technical roadmaps & best practices

• Engage with the partner ecosystem as needed to strengthen the customer value proposition.

• Be the primary technical point of contact for Customer Success.

What You Will Bring:

• 5 years of experience as a sales engineer, consultant, solutions architect, or a relevant role; experience in presales

• Ability to present and have technical and business discussions with C-level executives

• How to translate technical requirements into proposals, presentations, standard demos, workshops, etc. for customers

• Knowledge of UNIX or Linux systems, preferably in Red Hat platform like Red Hat Enterprise Linux (RHEL), Red Hat Network Satellite, orother related technologies Knowledge of open source cloudInfrastructure-as-a-Service(IaaS) and Platform-as-a Service (PaaS) solutions like Red Hat OpenStack Platform, Red Hat Openshift Container Platform, or related community projects

• Knowledge of technologies like clustering, directory services, and identity management

• DevOps and Application Development concepts, tools and best practices

• Open Practice Library

• Architectural Thinking

• Consultative Selling

• Cross-functional Execution

• Demonstration

• Success Planning

• Technical Account Planning

• Whiteboarding

• Fluent written and verbal communication skills

• Willingness to travel up to 30%

The salary range for this position is $185,590.00 - $296,870.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave