דרושים Program Manager - Market Development Programs ב-Red Hat ב-Malaysia, Kuala Lumpur

What will you do:

• Design, develop, and maintain comprehensive Salesforce reports to support day-to-day business operations and performance measurement

• Create advanced CRM Analytics (CRMA) reports and dashboards, providing detailed analysis to facilitate informed decision-making at global and regional levels

• Develop interactive and insightful Tableau dashboards that clearly visualize key performance metrics and trends

• Collaborate closely with stakeholders across various regions and functions to gather requirements and deliver tailored reporting solutions

• Provide analytical support and key data insights for Quarterly Business Reviews (QBRs), regional meetings, and ad-hoc reporting requests

• Ensure data accuracy, consistency, and timeliness across all reporting deliverables, maintaining the highest standards of quality

• Identify opportunities to streamline reporting processes, enhance efficiency, and drive continuous improvement within reporting and analytics practices

• Act as a trusted advisor to stakeholders, proactively identifying trends, insights, and recommendations based on data analysis

What will you bring:

• Bachelor’s degree in Business, Analytics, Information Systems, or a related field

• Minimum of 3-5 years experience in a reporting or analytics role, preferably within sales, marketing, or related operational teams

• Proven expertise in creating and managing Salesforce reports and dashboards

• Solid experience with CRM Analytics (CRMA), developing detailed analytical reports and insights

• Proficiency with Tableau or similar data visualization tools; demonstrated capability in creating intuitive and impactful dashboards

• Strong analytical and problem-solving skills, with an ability to interpret complex data and translate insights into actionable business recommendations

• Excellent communication and interpersonal skills, able to effectively engage with diverse, global stakeholder groups

• High level of attention to detail, accuracy, and commitment to delivering high-quality work under tight deadlines

• Ability to thrive in a fast-paced, agile environment, adapting swiftly to shifting priorities

• Familiarity with sales and marketing systems such as Outreach, Drift, Marketo, and other related platforms is an added advantage

Red Hat operates within a dynamic, fast-paced environment, and you will join a highly collaborative and results-oriented team dedicated to delivering excellence. As a Program Manager, you will be responsible for overseeing multiple concurrent projects, engaging with stakeholders from diverse functions and spanning various time zones.

What will you do:

• Provide hands-on operational support to the APAC regional Market Development team, ensuring alignment, effective execution of processes, and optimal use of systems, tools & Programs

• Actively contribute to the ideation, design, and implementation of comprehensive programs aligned with the Market Development business strategy

• Facilitate strong cross-functional collaboration, managing relationships effectively across various regions, teams, and time zones as the primary liaison

• Define program scope, objectives, and deliverables in close collaboration with senior management and key stakeholders

• Partner with global and regional marketing teams to assist in campaign planning, execution, and follow-up activities

• Deliver enablement sessions and training to teams on processes, systems, tools, and newly introduced programs to foster continuous improvement and adoption

What will you bring:

• Bachelor’s degree in Business, Marketing, or a related field

• Minimum 5 years of experience in program or project management, ideally within marketing or sales enablement

• Proven experience managing complex, multi-regional projects with diverse stakeholder groups

• Strong analytical and organizational skills, with the ability to define clear objectives and deliverables

• Excellent communication, presentation, and interpersonal skills, particularly in cross-cultural environments

• Experience with CRM systems, sales enablement tools, and process optimization methodologies

• Ability to deliver effective training and enablement sessions.

• Proficiency in navigating fast-paced environments, adapting quickly to changes and shifting priorities

• Skills in Salesforce, Outreach, Drift, Tableau, Marketo, and other sales and marketing systems are considered an added advantage

What you will do:

• Define and drive regional GTM plans with Alibaba Cloud and GCP aligned with Red Hat’s cloud growth strategy.

• Build partner-led solutions with ISVs, SIs, and MSPs—hosted on Alibaba Cloud or GCP and packaged with Red Hat technologies.

• Navigate Alibaba Cloud’s market-specific models (legal, pricing, billing,reselling)

• Coordinate with local Cloud Partner Managers and global teams to ensure field alignment, regional governance, and consistent execution.

• Lead QBRs, report performance metrics, and align joint priorities across internal and external stakeholders.

What you will bring:

• 8+ years in cloud alliances, partner development, or multi-partner GTM roles

• Experience working with or influencing Alibaba Cloud, GCP, or equivalent cloud platforms

• Strong understanding of co-sell models and cloud commercial ecosystems

• Comfortable working in matrixed and ambiguous environments

• Excellent communication skills in English (Mandarin a plus)

Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux / OpenShift Container Platform / Red Hat JBoss. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do:

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers, implementing automated and containerized cloud application platform solutions

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization

• 5+ years of expertise working on Red Hat Middleware Products, ie. JBOSS, Fuse, AMQ, Data Grid

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or Middleware

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Prior experience working in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and Middleware

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Software engineering background; experience with RPM-based Linux and Java technologies

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

For more information on the technical account manager role please refer to:

About The Job:

The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Philippines/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Application Services (Middleware) products portfolio. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do:

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers on 3 products portfolio for runtimes, integration and business automation.

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring:

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization

• 5+ years of expertise working on Red Hat Middleware Products, ie. JBOSS, Fuse, AMQ, Data Grid

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with contanarised and cloud technology

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Prior experience working in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, public cloud, etc.

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

For more information on the technical account manager role please refer to: