דרושים Dcp Technical Consultant ב-Philips ב-Spain, Madrid

You are responsible to

• Clearly understand performance expectations in terms of technical services and support.

• Meet with EDI services, applications and sales teams as required to provide customer feedback, assist with project plans and align schedules

• Assist in providing technical direction and support to Application and Testing teams.

• Support the EDI Incident Support team in the accumulation and distribution of technical information

• Keep Philips EDI service information database updated.

• Provide technical advice on software and hardware upgrades and changes to setup and functionalities

• Interface to the Research & Development teams for software bug reporting.

You're the right fit if:

• Bachelor degree in Informatics, Biomedical Engineering or an equivalent combination of related experience and education

• Over 2 year experience in a similar role

• Excellent communication skills in Spanish and English and strong team player who will act on behalf of Philips in Healthcare IT projects and problem analysis skills

• Experience in database design, implementation/development, administration, dataguard, backups and recovery, tuning, oracle Programming Language, (PL/SQL developer)

• Experience of development of simple integration components (COM object based interfaces, Web interfaces, XML, HL7, etc)

• Knowledge and experience of Microsoft Server, Vmware and HiperV solution

• Understanding/knowledge of Medical Standards: DICOM, Health Level Seven (HL7) and Integrating the Healthcare Enterprise

• Availability to travel in the country or accross Europe (for instance, trainings in Italy)

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

As ayou will provide technical support to Philips Solutions. This includes, but is not limited to, installations, upgrades, maintenance, repairs, and other associated activities at the client's facilities in Iberia and remotely in Europe, if necessary.

Your role:

• Provide remote and on-site technical support to project teams.

• Serve as technical lead for small to medium-sized implementations and manage escalations appropriately.

• Conduct remote monitoring, manage alerts, open incident tickets, and facilitate incident resolution.

• Maintain high standards of communication and documentation with clients.

• Comply with company work practices and health and safety guidelines while ensuring smooth technical transitions for projects.

You're the right fit if:

• Experience with healthcare products, particularly in critical patient care and electronic health record systems, is advantageous.

• Proficient in integration standards such as HL7, FHIR, and web services.

• Possess a university degree and have expertise with Oracle or SQL databases, as well as Windows operating systems and remote support tools.

• Native Spanish speaker, fluent in English, with additional languages considered beneficial.

• Excellent communication and interpersonal skills, enthusiastic demeanor, strong team spirit, and ability to adapt technically as products evolve.

This is a field role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

We contribute by researching, developing, manufacturing, selling, and implementing solutions for driving the digital breakthrough of pathology. The highly innovative and customized solution consist of state-of-the-art ultra high-resolution scanners for digitization of tissue samples, fully integrated software to allow viewing, diagnosis, and 3rd party AI analysis to performed to the scanned images and depending on the needs a turnkey IT hardware infrastructure including all compute and storage needs.

In this role you will have the opportunity to

This role focuses primarily on

Your role:

• Implementing the Digital Pathology IT solutions for new customer projects enabling storing and real time streaming of up to petabytes of data.
• Upgrading existing customers to newer versions of the software.
• Ensuring the customers lifecycle with the Digital Pathology solutions is smooth by participating in incident and problem management activities.
• Work on supporting troubleshooting Digital Pathology in our customer in Europe.

• More specifically your tasks include:

• Work with incidents of the server software solutions to Philips and Customer managed environments.
• Consulting the customers on technical IT topics and questions.
• Working together with scanner engineers to connect high resolution tissue scanners to the IT backends that you set up and maintain.
• Work with server and storage hardware with Philips managed standardized platforms.
• Resolving incidents and finding clever workarounds for possible technical issues.
• Developing and maintaining implementation best practices, document procedures, standards, and configuration settings.
• Providing technical contact to customers during the implementation phase and owning the customer experience to ensure successful delivery and installation.
• Working as an active part of a project team to provide the customer with a predictable and professional delivery experience.

You're the right fit if:

• Fluent Spanish and good English skills both written and oral (Italian / French skills are a plus).
• Bachelor’s degree in a relevant field or equivalent practical experience
• Minimum of 3 years of experience in IT
• Knowledge and experience working with Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, VMWARE and network.
• Experience working in production environments against SLAs.
• Knowledge of common security technologies and practices.
• Excellent troubleshooting and problem analyzing skills.
• Excellent ability to understand the customers’ requirements and work with Project team to find the best solution.
• Strong ability to communicate with all levels of customers and liaise effectively with internal and external support functions.
• Willingness to work outside normal office hours when needed (rare cases).
• Proven documentation skills and ability to produce precise reports as necessary.
• Passionate and self-driven to drive things forward and develop yourself.

Indicate if this role is an office/field/onsite role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .