As ayou will provide technical support to Philips Solutions. This includes, but is not limited to, installations, upgrades, maintenance, repairs, and other associated activities at the client's facilities in Iberia and remotely in Europe, if necessary.
Your role:
Provide remote and on-site technical support to project teams.
Serve as technical lead for small to medium-sized implementations and manage escalations appropriately.
Conduct remote monitoring, manage alerts, open incident tickets, and facilitate incident resolution.
Maintain high standards of communication and documentation with clients.
Comply with company work practices and health and safety guidelines while ensuring smooth technical transitions for projects.
You're the right fit if:
Experience with healthcare products, particularly in critical patient care and electronic health record systems, is advantageous.
Proficient in integration standards such as HL7, FHIR, and web services.
Possess a university degree and have expertise with Oracle or SQL databases, as well as Windows operating systems and remote support tools.
Native Spanish speaker, fluent in English, with additional languages considered beneficial.
Excellent communication and interpersonal skills, enthusiastic demeanor, strong team spirit, and ability to adapt technically as products evolve.
This is a field role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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