דרושים Sales Operations Specialist- Intern ב-Philips ב-Singapore, Singapore

Sales Manager, Enterprise Informatics Singapore & Malaysia

You will be responsible for driving sales growth in the zone by identifying and securing new business opportunities and optimizing customer value within your territory. You will build strong customer relationships by seeking a deep understanding of their needs and effectively demonstrating the value proposition of the Enterprise Informatics (EI) portfolio to address those needs.

Your Role

• Identify / prospect opportunities for new customer acquisition
  • Define and execute account strategy across a range of customer accounts (e.g., conduct market and competitor research)
  • Drive effective funnel management to build towards sales targets and Philips business objectives
  • Collaborate with and engage Specialists and Business unit leaders during key portions of the sales process
• Establish meaningful customer partnerships
  • Engage with a range of customer partners to identify new business opportunities (from clinical stakeholders to C-suite)
  • Develop a comprehensive understanding of a customer’s current and future needs, and identify how opportunities for the EI portfolio to meet their needs
  • Tailor talk tracks to demonstrate the value of the EI portfolio with high potential new accounts
  • Partner with Sales Specialists to provide customers with deep product expertise during the sales cycle
• Lead contract negotiations to secure mutually beneficial terms
• Collaborate with Philips sales leaders to deliver on shared EI business objectives
• Maintain Salesforce.com hygiene to enable effective reporting and forecasting

You're likely the right fit if you possess

• Preferred bachelor's degree in relevant discipline.
• Proven track record of creating and executing account plans towards sales objectives and delivering commercial targets
• Preferred in-depth experience of selling Healthcare IT products in a clinical environment, and/or great knowledge of hospital ecosystem.
• Experience managing a software sales funnel and prioritizing opportunities requiring escalation or acceleration to ultimately deliver on results
• Deep customer-orientation, track record of ability to cultivate strong customer relationships with key decision makers (incl. C-suite)
• Understand how to efficiently leverage specialist knowledge / product resources to develop tailored customer offerings
• Able to clearly articulate the value of technical software and/or medical products to a range of customer profiles
• Resilient sales mindset able to adapt in a dynamic customer environment
• Familiarity with CRM software (Salesforce)
• Quality first and Patient Safety mindset
• Excellent verbal and written communication skills

How we work together

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

You are responsible for:

• Reviews sales operations’ operational objectives and work plans, delegates assignments to subordinates, and regularly reviews objectives to assess and ensure the success of operations.
• Executes company policies that impact immediate operations and potentially influence company-wide practices, ensuring regulatory compliance, operational efficiency and facilitating smooth implementation across all relevant departments.
• Drives adoption of new ways of working, policies, and procedures by leading change initiatives, providing clear guidance and training, and ensuring effective communication to facilitate seamless integration.
• Develops a strategic plan for sales operations that drives growth, and facilitates market expansion by optimizing processes, leveraging data-driven insights, and fostering cross-functional collaboration to enhance competitive positioning.
• Oversees the selection, implementation, and optimization of sales tools and technologies by evaluating system needs, ensuring integration with existing processes, and enhancing their functionality to maximize sales team productivity.
• Supports the maintenance and growth of key customer relationships by streamlining sales operations and delivering exceptional service to enhance customer satisfaction, loyalty, and long-term partnerships.
• Drives continuous improvement of sales operations processes by identifying inefficiencies, implementing best practices, and leveraging data-driven insights to optimize performance and enhance customer engagement.
• Establishes and ensures adherence to budgets, schedules, work plans, and performance requirements to maintain operational efficiency and effectiveness for a function/region/business.
• Manages talent across the team, while driving employee selection, performance management, compensation management, career development, and ensuring effective operational management.
• Oversees the entire contract lifecycle, including renewals, amendments, and terminations, ensuring thorough review and approval of sales contracts, compliance with legal and regulatory requirements, and risk mitigation to optimize contractual outcomes and protect company interests.

To succeed in this role, you should have the following skills and experience:

• Bachelor’s or Master’s degree in Business Administration, Project Management, Sales, Marketing, or related field
• Minimum 5 years relevant experience with Bachelor’s degree OR 3 years with Master’s degree
• Experience in Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing Technology, Healthcare, or MedTech
• Certified LEAN Basic preferred but not mandatory
• Able to work independently and collaboratively across teams
• Solid understanding of healthcare market and clinical workflows
• Proven project management skills

• Learn more about .
• Discover .
• Learn more about .

Your role:

• Carrying out general activities to support the execution of sales processes, tasks, projects
• Respond to external/internal requests for information
• Proactive monitoring of CRM leads and opportunities statuses for timely creation of commercial offers and avoidance of duplicates.
• Support the creation of quotation and commercial offer
• Support Order processing & other sales operations activities that may required

1. You are pursuing Bachelors/ Masters degree
2. Have great communication and ownership skills
3. You have a bias for action and deliver results• Learn more about .
• Discover .
• Learn more about .

• Provides post-sales clinical application trainings to ensure customers (e.g. end-users, technicians, operators) in the assigned district are properly trained to optimally use the medical equipment and software provided by Philips Healthcare, thus maximizing customer satisfaction
• Provides pre-sales support by promoting Philips Healthcare solutions during customer visits, product demonstrations, seminars and trade shows
• Works as part of an account team to ensure modality results are reached according to account plans and targets
• (re-)Trains hospital staff in case of new product releases, upgrade and / or versions (changes) in the operating procedures of the equipment and software
• Provides required applications report on completion of all application visits
• Conducts regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
• Supports applications trainings in the region where required

• Degree level education or equivalent
• In-depth knowledge and experience withMonitoring & Analytics/Therapeutic Care (MA/TC)products in the clinical environment
• At least 5 years’ working experience in clinical and/or nursing informatics field
• Fluent in English, verbal and written, in addition to local language
• Excellent communication and interpersonal skills
• Excellent organization and time management skills
• Excellent customer and teamwork skills
• Willingness to travel

You are responsible for

• Deliver Clinical Applications Training to customers & distributors.
• Deliver Clinical Case Support for patient treatments to Physicians through our channel partners.
• Implement and manage customer specific account strategies to drive utilization of our devices and applications.
• Document and manage all relevant customer activities within system.
• Host customer site visits at reference sites
• Conduct system testing/ training on-site if required.
• Troubleshoots product issues at customer sites and identifies any product usability issues.
• Communicates customer feedback to the appropriate functions in the company.
• Document complaints according to QMS processes
• Support the Sales by demonstrating our products to potential customers.
• Represent at trade shows and exhibitions.
• Installs software upgrades When required, set-up, install and test.
• Enable connectivity through Care Orchestrator.
• Establish Care Orchestrator eco system and manage the users.
• Trouble-shoot problems for the customer.

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s Degree Holder in related disciplines.
• 5 years of Clinical Experience with 3 years as a professional.
• Qualified and valid Sleep technologist (RPSGT) with experience in sleep center or Hospital.
• Good communication, presentation, and pedagogical skills.
• You enjoy interacting with customers and working closely with the sales function with a customer-first mindset.
• Willingness to travel to client sites as needed.

Our hybrid working model is defined in 3 ways:

Your Role

• Participate in defining and controlling of the implementation of the business policy, pricing strategy and product/modality to be sold by the BU in the region, according to established guidelines
• Working together with AMs, you will inform and recommend customers the latest technological innovations developed and its associated configurations, including the possible upgrades of the installed base, attending the complaints and inquiries made, in order to obtain a higher level of customer satisfaction and contribute to achieve the sales targets.
• Assist AMs with customer presentations specifically focused on the clinical and technical components of the value proposition. Understand and address competitive positioning and marketing strategy of respective product /modality, and support where needed in identification of the tender strategy and quotation.
• Support the Account managers and District Managers in achievement of business goals including balanced selling and Business Unit’s AOP attainment and validating product forecasts.
• Partner with Marketing to with input on sales tools, pricing issues and competitive threats which enable Marketing to best support the Specialists and provide input to the Business Unit.
• Prepare and deliver accurate business forecasting on a monthly via accurate lead and opportunity management.
• Monitor competition and changes in the industry, and provide effective feedback to the sales and marketing organizations that include suggestions for expanding product offerings.
• Drive continuous improvements via Lean.

You're likely the right fit for this job if you possess

• Bachelor or Master’s Degree in Marketing/Business Management.
• 5-8 years of experience in the selling/ marketing of medical equipment/devices. Background in Digital X-Ray modality is preferred.
• Experience in working in complex organizations in marketing or commercial function in a large Multinational Company.
• Customer focus, consultative solution selling and good problem-solving skills.
• Ability to build and nurture strong relationships within matrix by developing strong cooperation with peers, cross business, and cross function.
• Be the Point of contact and "go to" resource for modality sales specialist and clinical application teams.
• Ability to build capabilities, process design, ownership, and implementation.
• Can-do attitude, creative mindset, searching for solution, strong drive and focus on results, belief that we can win, ability to move or get around barriers to success.
• Seasoned professional in Lean methodology.

How we work together

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

• Manage sales function in order to maximize sales, volumes and revenues for US business across APAC region.
• Responsible for sales and commercial partnership with key customers in APAC countries to grow US business.
• Responsible for creation and implementation of the sales strategy and the Sales Plan, including sales forecasts, and AOP
• Develop clear and achievable strategies, objectives and tactical plans based on segmentation, customer needs / customer centricity and market conditions synchronized with the BMC objectives
• Leads US Account Managers in district as dotted line manager, working closely with DSLs, sales operation leaders, marketing leaders and services leaders in APAC as well as other function leaders to drive sales activities.
• Ensure sales efforts align with and support organizational strategy, SPoR (both long and short-term), and BMC plans
• Establishes key sales commercial and operations plans including processes and strategies for: distribution, contracting, business planning, sales comp., forecasting, budgeting, and KPI selection.
• Contributes to marketing plan: product prices and sales priorities, and responsible for price realization
• Has the authority and accountability to negotiate contracts and prices within the limits of the sales plan and sales policy
• Gains and maintains market information and knowledge in order to obtain and maintain the targeted market shares across assigned product portfolio
• Ensure un-compromised implementation of the standard Philips business processes, quality standards and standards of business conduct according to Philips policies

To succeed in this role, you'll need a customer-first attitude and the following

• University degree and 10+ years of relevant experience preferably in sales business development
• Possess strong commercial acumen and senior leadership skills, proven in developing individuals and teams to enhance business performance.
• Bring a customer-focused mindset, with a deep understanding of customer
• Excel in interpersonal skills, adept at building and maintaining strong relationships across diverse stakeholders within a matrix environment.

• Learn more about .
• Discover .
• Learn more about .