דרושים Lead Usability Designer ב-Philips ב-China, Shanghai

Job Description

• Proactively drive the quality of our brand expression through timely activation and facilitation at the right level with our license partners.

• Enable deployment of brand governance with appropriate tools and capabilities.

• Review the quality of the licensee’s brand expression across touchpoints.

• Review and sign off on Design Identity Documentation and facilitate Brand Identity creation

• Address any issues or opportunities around brand quality.

• Develop and maintain relationships with the GBL business partners.

• Develop and maintain relationships with licensees, design, and brand stakeholders.

• Align with other BL portfolios/teams where needed.

• Drive the Philips Design language on materials, finishing, product, and user interface design

• Applies creative expertise at a higher complexity project or program level, demonstrates a high level of content specialization within the domain, and contributes innovative solutions and insights to advance project objectives, achieve impactful results, and establish standards and content that persist across projects.
• Ensures the implementation of user-focused strategies, innovations, solutions, and experiences, and conducts user testing and validation to ensure effectiveness and enhance overall user satisfaction.

• Reviews and creates design solutions with a holistic approach, considers ecosystems and interdependencies, and ensures that the design addresses not only individual components but also their integration and impact within the broader context.

• Reviews and creates visuals and prototypes that articulate design concepts and interactions, refining them iteratively based on feedback received, ensuring alignment with user needs and project goals.

• Promotes effective collaboration by fostering co-creation approaches between Design and business stakeholders, ensuring alignment of goals and facilitating the exchange of ideas and perspectives to drive innovative solutions and enhance the overall user experience.

• Performs larger, more complex projects, possesses the ability to influence and create conducive conditions for success within the immediate environment, and demonstrates leadership and strategic thinking to drive impactful outcomes.
• Works within moderate complexity project constraints, including budget and time limitations, ensures high design quality standards are maintained, and demonstrates adeptness at delivering results promptly without compromising on excellence.

• Performs moderate customer and user experience research by conducting user interviews, surveys, and usability testing, gathering insights crucial for informing design decisions and ensuring the creation of user-centric solutions.
• Initiates and carries out comprehensive analysis and research activities, uncovers deeper insights, contributes valuable input that drives the development of innovative and user-centered design solutions, and fosters growth and proficiency in both research methodologies and solution ideation.
• Acts as a field expert, takes ownership of knowledge creation and management within the organizational context, actively contributing to the advancement and dissemination of expertise to support organizational objectives and enhance collective understanding.

• Participating in quarterly business and functional performance reviews and all other BL team reviews throughout the calendar year.

• Contribute/participate in the BL team – support active contribution to the strategy, ways of working, and innovation agenda.

• Participate in the BL Design team – actively contribute to the ways of working, innovation agenda, and operational needs related to the design role and contribution.

Minimum required Education & Skills:

• Bachelor's / Master's Degree in (Product) Design, Interaction Design, Visual Design, UX Design, or equivalent.
• 10 Years of Experience in the industry.
• Great team worker. Excellent empathetic, interpersonal, and influencing skills.
• Excellent written and spoken English and Mandarin.
• Excellent communication skills. Prolific in presenting and dealing with higher-level businesspeople as well as on-the-ground designers.
• A consumer electronics design experience expert with knowledge of managing brand-based design programs and portfolios, preferably across different touchpoints including product, UX, packaging, and marketing materials

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

• Performs moderate customer and user experience research by conducting user interviews, surveys, and usability testing, gathering insights crucial for informing design decisions and ensuring the creation of user-centric solutions.
• Initiates and carries out comprehensive analysis and research activities, uncovers deeper insights, contributes valuable input that drives the development of innovative and user-centered design solutions and fosters growth and proficiency in both research methodologies and solution ideation.
• Reviews and creates design solutions with a holistic approach, considers ecosystems and interdependencies, and ensures that the design addresses not only individual components but also their integration and impact within the broader context.
• Reviews and creates visuals and prototypes that articulate design concepts and interactions, refining them iteratively based on feedback received, ensuring alignment with user needs and project goals.
• Applies creative expertise at a higher complexity project or program level, demonstrates a high level of content specialization within the domain, and contributes innovative solutions and insights to advance project objectives, achieve impactful results, and establish standards and content that persist across projects.
• Ensures the implementation of user-focused strategies, innovations, solutions, and experiences, and conducts user testing and validation to ensure effectiveness and enhance overall user satisfaction.
• Promotes effective collaboration by fostering co-creation approaches between Design and business stakeholders, ensuring alignment of goals and facilitating the exchange of ideas and perspectives to drive innovative solutions and enhance the overall user experience.
• Acts as a field expert, takes ownership of knowledge creation and management within the organizational context, actively contributing to the advancement and dissemination of expertise to support organizational objectives and enhance collective understanding.
• Performs larger, more complex projects, possesses the ability to influence and create conducive conditions for success within the immediate environment, and demonstrates leadership and strategic thinking to drive impactful outcomes.
• Works within moderate complexity project constraints, including budget and time limitations, ensures high design quality standards are maintained, and demonstrates adeptness at delivering results promptly without compromising on excellence.
Bachelor's / Master's Degree in (UX) Design, Interaction Design, Visual Design, Computer Science Engineering or equivalent.Onsite roles require full-time presence in the company’s facilities.Indicate if this role is an office/field/onsite role.
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Your responsibilities

• Responsible end to end for the optimal usability of at least one product, thus securing high use-quality through meticulous attention to detail.
• Creates use scenarios and conducts usability risk management and UFMEA to identify and capture potential use errors, ensuring product design minimizes user risks and enhances overall user experience. The Usability Designer has ownership of these deliverables from concept through product development and post-market.
• Compiles Human Factors Engineering (HFE) report to showcase completion of usability activities, ensuring the product's safety and efficacy through documented evidence of successful usability engineering processes, in compliance with legal regulations (FDA, IEC 62366.1, EU-MDR, NMPA), as well as Philips internal Quality Systems.
• Analyzes the cognitive, physical, and situational contexts of product usage through a systems thinking approach and conducts workflow and task analyses to map out efficient processes.
• Conducts meetings with R&D cross-functional teams and interfaces with (Clinical) Marketing, as well as the broader design team and the usability peer community, while managing dependencies within relevant processes.

• Provides recommendations and guidance for design enhancements to user experience designers, product designers, and development teams, contributing expertise to improve product functionality and user satisfaction.
• Remains flexible on changing scope and identifies challenges pro-actively.
• Stays on top of developments and insights regarding medical device regulations for all markets.
• Complies with legal site agreements, including non-disclosure, safety risk assessment, insurance, informed consent, and professional service agreements.
  

We are looking for

• A usability designer with a high quality bar, who has a particular passion for the medical domain.
• An academic background in industrial design, or cognitive science/psychology with focus on Human-Computer Interaction or human factors, or equivalent.
• Over 5 years progressive experience as usability (human factors) specialist or related, experience managing stakeholders in complex environments is preferred.
• Expert knowledge of usability methodologies, processes and standards, particularly medical device regulations (NMPA, FDA, IEC 62366.1, EU-MDR).
• Understanding of (academic) design of experiments and statistical analysis.
• Experience in the end to end process of creation of products from requirements analysis to validation.
• Great communication, collaboration and leadership skills to perform with multidisciplinary and international (management-) teams.
• Proficient in English language in both speaking and writing.

Beneficial skills:

• Understanding of Quality System Regulations (QSR);
• Understanding of Risk Management process;
• Understanding of Agile product development;
• A getting-things-done mentality;
• Pro-active mindset.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

You are responsible for

For this role specifically we are looking for a candidate with relevant experience in de field of UX design for Artificial Intelligence, combined with the following generic competences:

• [analysis/research] Understanding people, business and societies, framing the problem with a strong focus on user needs and requirements
• [creation/validation]
• [process/delivery] Executing on scope, driving own efficiency, delivering appropriate design quality within budget and project parameters
• [stakeholder focus] Focusing on the customer, collaborating, partnering and co-creating with internal and external stakeholders, with clear and impactful communication and articulation of design decision making
• [team] Contributing to effective teamwork, receiving guidance and being a pro-active team player, offering a point of view

To succeed in this role, you should have the following skills and experience

• Bachelor or Masters degree in Design, Design Research or related discipline, or equivalent professional Design training experience.
• Minimum 5+ years of relevant professional experience.
• Demonstrable design or design research experience from relevant companies, agencies, institutions or own consultancy.
• Experience with complex systems for professional use in a regulated environment like in healthcare is preferred.
• Understands and applies broader business and market context, able to synthesize different perspectives and reframe the design challenge.
• Independently drives and executes design solution creation within a project team, thinking holistically in eco-systems.
• Independently leads design delivery in projects of average complexity with good understanding of budget and time constraints, driving efficiency and holding project level design quality reviews.
• Works together with or consulting project stakeholders, actively managing relationships and challenging the status quo to drive innovation and step-up for the user.
• Effectively guides internal and external resources on project basis.
• Experience with Figma, Sketch, MS Office and prototyping tools, being flexible in adapting towards new tools and way of working.
• Experience with UX design for Artificial Intelligence and associated interaction design paradigms.
• Experience with Agile way-of-working, Scrum methodology and SAFe.
• Fluent in English and Chinese, both written and verbal.
• Willingness and ability to travel to customers globally.

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Job Responsibilities:

• Initiates and defines the scope of analysis and customer and user experience research activities within the team to acquire deeper insights, serving as valuable input for the creation of innovative solutions.
• Guides creative direction at the program level, orchestrating cohesive solutions and experiences across multiple touchpoints and ensures alignment with strategic objectives and user needs, fostering consistency and excellence in design execution.
• Oversees the design staff from a performance and a development perspective, and ensures an inspiring working environment in the group by motivating, challenging, and coaching the group's employees towards growth and high engagement.
• Manages multiple projects across a business or program through a team of individual contributors, ensuring successful execution and delivery.
• Initiates and oversees larger projects or programs, influencing conditions for success, defining delivery strategies, and managing program-level experience design quality, ensuring excellence in execution.
• Provides visionary design leadership to business stakeholders, guides and inspires transformative change through the power of design, articulates a compelling vision for user-centered design and advocates for its integration into business strategies and practices.
• Leads and directs a creative team, provides mentorship, coaching, and feedback to individuals to optimize their performance and guides team members in honing their skills, cultivating a team and company culture of user-centered innovation and collaboration.
• Serves as a program-level expert, adept at translating business objectives into design goals, and providing guidance to others within the organization to ensure alignment between business and design objectives.
• Develops a vision for their team, crafts strategic plans, and contributes to method, tool, and evaluation criteria development for projects, programs, and personnel.
• Oversees quality of design delivery, including budget management, expense prioritization, adjustments to team composition and capabilities, ensuring alignment with business objectives and optimal resource utilization.
• Support in development of strategic direction for business or program, including solution roadmaps, annual budget and resource planning to align design capabilities and capacity with strategic direction.

Minimum Required Qualifications:

Education:

• Bachelor's / Master's Degree in (UX) Design, Interaction Design, Visual Design, Computer Science Engineering or equivalent.

Experience:

• Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as User Experience (UX) Design, Information Architecture, User Research, Product Design, Usability Testing or equivalent.

Preferred Skills:

Technical / Functional Skills:

• Market Research & Analysis
• Project Management
• UI/UX Design
• Strategic Planning
• User Experience (UX) Research
• Data Analysis & Interpretation
• Stakeholder Management
• Interaction Design
• Quality Assurance (QA)
• KPI Monitoring and Reporting
• Budget Management
• People Management
• Business Acumen
• Industrial Design

You are responsible for

• Managing Supplier Relationships, Performance and Contracting based on clear targets and ongoing Business Review Meetings with key suppliers.
• Defining and managing a strong funnel approach of Procurement (Price) and Demand (Quantity) initiatives.
• Program managing the execution of the Funnel initiatives in alignment with Business/Markets/Functions.
• Planning and executing Supply Base Optimization actions and negotiating roadmaps with suppliers by applying game theory and e-Sourcing at scale.
• Developing a Supply based strategy including Playbooks to guide supplier management

To succeed in this role, you’ll need a customer-first attitude and the following

• University or master’s degree in a relevant technical field or equivalent.
• Minimum 8 years’ experience in Strategic/Category Sourcing, Commodity Management and/or Supply Chain Management or comparable roles.
• Strategic sourcing experience in Logistics categories such as Warehousing and Road transportation.
• Proven capability in managing complex global suppliers on senior management and executive level.
• Solid track record in achieving superior negotiation results by applying creativity and innovation in your negotiation approach.
• Exceptional Communication and Negotiation skills (e.g. Game Theory).
• Experience in supplier strategy development
• Independent thinker with strong networking & influencing skills on senior business management and executive levels (internal and external).
• Dynamic and inspiring leader who can lead virtual teams
• Languages: full professional English and Chinese (both written and verbal)

• Experience in working with best-of-breed sourcing tools
• Availability to travel

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Your role:

• Be part of a journey to grow Experience Design in Philips CT business, where you can demonstrate and practice User-centered design, fundamentally improve Usability design quality across our organization. This will enable us to deliver better cares for more people through CT products and solutions.
• Lead multiple programs – functional leadership: Manage Usability backlog, priorities and planning across programs.
• Customer focus: Initiating and leading usability testing/measurement approach on project level.
• Design acumen: Prioritize design and communicate short-term cross-functional strategy that pushes the envelope on product level with deep understanding of the business context and domain knowledge.
• Business impact: Able to influence, inspire, and engage different stakeholders and customers on product level.
• Best practices and improvements: SME for the Usability Process, ensure continuous process improvement satisfying standard and regulatory updates, across markets (FDA, IEC, NMPA).
• Team development: mentor, onboard or assist junior designers, and advocate across functions on usability expertise, best practices.
• Team up: Act as a mentor and guide for Usability members, while leading by examples, influence cross-functional collaboration, and fostering innovation in project and team dynamics.
• Partner with cross-functional team on the creation of an excellent user- and patient experience for CT products and ensure safe - effective use.
• Conduct various Usability activities throughout programs (not limited to): user researches (to understand user needs, workflows), Usability studies (formative, summative), documentation (task analysis, Usability FMEA, study protocol/report for regulatory submission).
• You will get an extensive set of tools to drive your career professionally & personally to be able to grow further within your domain.
• A challenging and creative environment with great opportunities for you to explore. Our benefits are very appealing and designed around your preferences.

This position might require 10-15% travel annually.

To succeed in this role,

• At least 7 years of progressive experience as a Usability (Human Factor) specialist in Medical Devices industry.
• Knowledge of and experience in conducting (medical) usability engineering activities:
  • Requirements management, including usability and design risk management (like Usability FMEA)
  • Human research methodologies; qualitative and qualitative research
  • Design, manage and conduct Usability studies (formative, summative)
• Experienced with usability standards specific to medical devices (IEC 62366, FDA guidance, EU-MDR, and NMPA). And you understand risk management principles (e.g., ISO 14971) and their application to medical device usability.
• Academic background in industrial design, product design, or cognitive psychology with a focus on Human-Computer Interaction or Human Factors.
• You have strong problem-solving, effective communication skills and (senior) stakeholder management
• You can translate user insights into actionable design recommendations.
• Project management skills (planning, monitoring, escalation, etc.)

Onsite roles require full-time presence in the company’s facilities.Indicate if this role is an office/field/onsite role.
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