Bilingual Customer Service Administrator Mississauga Based 7am-3pm jobs at Philips in Canada, Mississauga

You are responsible for

• Driving the implementation of the consumer marketing strategy leading the cross functional team to achieve Oral Healthcare (Philips Sonicare) category ambitions in retail channels.
• Driving demand generation and ensuring that business performance is being delivered according to KPIs such as yearly sales, market shares, Integral Gross Margin (IGM) through price realization and product mix, A&P, Integral Sales Margin (ISM) and marketing ROI.
• P&L Management consistently identifying opportunities for improvement and driving new actions.
• Responsible for creation and implementation of the go-to-market plan, consumer-centric Marketing plan and representing the voice of the consumer: Local insights about consumers, markets, competition, and trends, and providing input to the business.
• Portfolio lifecycle management, new product innovation and phase-in / phase-out of product.

To succeed in this role, you should have the following skills and experience:

• You’ve acquired 3+ years of experience preferably across CPG or product/brand management, and experience in a global matrixed organization collaborating with global product teams to deliver on local market business plans and goals.
• You have a Bachelor degree in (business, marketing, or similar) and MBA preferred.
• Strong product and general management experience including portfolio lifecycle management in addition to pricing and channel strategies.
• Analytical orientation, leveraging critical thinking and problem solving. Strong Excel skills.
• Resourceful self-starter and independent worker; Attention to detail; solid organization & time management skills; Excellent written and verbal communication skills.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Mississauga

角色与职责

• 通过世界一流的临床咨询，强大的客户关系以及区域销售团队，本地/国家“展会现场”和区域客户群的教育支持，增加订单，销售，利润和份额。这些角色需要专业的临床资格。
• 对销售区域、产品线、市场、销售流程或客户群有深入的了解。利用先前的经验和获得的商业专业知识来执行政策/策略。
• 深入理解关键业务驱动力；用这种理解来完成自己的工作。深入了解自己团队的工作如何与其他团队融合并为该领域做出贡献。
• 大多数决策都在规定的框架内，但是对于项目、产品线、市场、销售过程或客户的最终决策具有一定的自主权。利用先前的经验和在职培训来解决简单的任务。拥有解决问题所需的技术技能和分析思维。可以使用自己团队以外的多个内部资源来做出决定。
• 此级别的职位可能由个人贡献者担任，且其具有成熟的人际交往能力。向直接相关的同事和业务部门传达所提供的设计和协调服务。为新团队成员提供非正式指导。在简单的情况下向其他人解释复杂的信息。

基本资格

• 丰富的大型医疗设备销售经验
• 介入及临床客户工作经验
• 学士学位

所需特性

Inclusive & Diversity Paragraph

• GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behavior Statement

• We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Reward Statement

• Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support

Your role:

• Communicating directly with FSEs to manage scheduling, plan FCOs, follow up on ongoing incidents, and confirm customer arrangements as requested. Acting as the primary contact for scheduling field resources and addressing exceptions or escalations for service orders.
• Executing the scheduling of PMs and FCOs, including location-based PM plans, additional purchased visits, and specialized plans, adhering to manual scheduling requirements and customer preferences. Submitting IT and Service Now (SNOW) tickets to address functionality issues, managing integration errors between ServiceMax and SAP, and assisting in parts ordering errors and exceptions.
• Creating and validating PMs to trigger automatic case and work order creation for required visits, handling entitlement issues by working with the Contracts team to rectify contracts. Collaborating on error reports and managing PM reschedules, cancellations, and re-triggers.
• Handling the procurement process by managing PM and FCO parts orders in SAP, conducting local stock checks, managing backorders, and escalating order allocation issues for parts as necessary. Managing global call center tasks for external and internal customer communications and contributing to disaster recovery processes with commercial invoice creation.
• Running reports and distributing PM and FCO data, monitoring dashboards to ensure compliance, and clearing functional email inboxes and action assignments by end of shift. Engaging in assigned projects involving various audits, Corrective and Preventative Actions (CAPAs), or testing.
• This is a contract position with an expected start date in August 2025 and an expected end date in October 2026. This role will cover shift hours from 8AM-4PM or 9AM-5PM ET, Mon-Fri.

You're the right fit if:

• You’ve acquired 2+ years of experience in resource planning, operations coordination, supply chain management, customer services, or other related field of work.
• Bilingual French and English skills, both written and verbal, are required.
• Your skills include proficiency with Microsoft Office Suite programs (Outlook, Word, Excel, Teams). Experience with ServiceMax, Salesforce, SAP, and/or other customer relationship management (CRM)/scheduling tools preferred.
• You have a high school diploma or equivalent. Associate degree or higher level of education preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You must be able to:
  • Work in an office/home office and/or remote setting.
  • Work flexible hours (as needed based on business needs i.e. other shift times, weekends, on-call, or mandatory extra hours dependent on workload).

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

Pay Transparency Details

The annual pay range for this position is $42,000.00 to $64,000.00, plus overtime eligible.

be found.

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Mississauga, ON

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, Provincial, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

• You are working toward a college diploma in electronics or equivalent combination of education and experience; Biomedical Engineering Technology diploma highly preferred.
• You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries. Diagnostic x-ray, ultrasound, and/or mobile surgery c-arm equipment required. Philips OEM training is highly preferred.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

You must be able to:

• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements
• Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment

How we work together

This is a field based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The hourly pay range for this position is $20.00, plus overtime eligible. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to

How we work together

This is a office-based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

Pay Transparency Details

The annual pay range for this position is $41,000.00 to $64,000.00, plus overtime eligible.

This role also includes an annual incentive program, training, and advancementopportunities. The

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may bebe found

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

For this position, you must reside in
within commuting distance toMississauga, ON, Canada

As a People Leader Partner, you will play an important part in executing the Global People Strategy for your assigned business, region, or function within a fast-paced, dynamic environment. As a vital member of our global PLP team, you coach People Leaders and their teams, guiding them through various challenges and opportunities. Also, you will manage a diverse group of People Leaders across multiple geographies, ensuring they successfully execute workforce strategies in collaboration with your respective People Business Partner. When specific legal limitations or local labor law requirements arise, you engage with the local People Partner to navigate these complexities. You support People Leaders in understanding our operating model and act as both advocate and role model, embodying the principles and practices of the People Function and inspiring leaders to follow suit.

Your role:

• As a People Leader, you play a critical role in building our organizational capability by attracting, developing, and retaining top talent. Conducting exit interviews to select critical roles and incorporating feedback enhances our effectiveness. Through coaching, you can navigate change, lead transformations effectively, and build high-performing teams. Additionally, in performance and development initiatives, you set clear goals, hold regular discussions, and align with global and local guidelines. You will guide managers and oversee the handover to local People Partners, ensuring compliance and adherence to cultural norms. Your leadership is essential to our collective success and growth.

• Partner with People Leaders to role model our culture of impact with care, manage team engagement, act on feedback such as Employee Engagement Surveys, ensure efficient and impactful onboarding utilizing global resources, and align organizational structures with business needs while optimizing workforce plans and costs, including some job grading, when necessary.

• As a strategic partner in business transformation initiatives, you will design people impact assessments and strategies that ensure leadership buy-in and smooth activation with local People Partners. You may represent the business context in conversations with unions or workers councils to maintain local compliance. Also, you will ensure proper handoffs to local People Partners when legal advice is needed, such as for PIPs and reorganizations. Managing high complexity across diverse businesses, functions, or countries, you execute strategic initiatives with the independent judgment required for effective stakeholder management.

You're the right fit if:

• You have acquired 5+ years of experience in People Partnering or similar roles, preferably in a regional or global environment.

• Your skills include coaching and developing People Leaders, fostering high performance and leadership excellence, leading organizational change and business transformation, handling complex situations with clear solutions. Also, you will manage leaders across geographies, ensuring effective workforce strategy implementation, address legal requirements and support leaders in understanding our operating model, while serving as an advocate and role model.

• You have a Bachelor's / master's degree in human resources, Business Administration, People Management, Change Management, HR Processes or equivalent.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re a strong communicator with strategic influencing skills, possessing the ability to challenge and guide People Leaders. You also have experience managing complex stakeholder relationships across multiple geographies, cultures and businesses.

How we work together

This is an Office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

Canadian work authorization is a precondition of employment.  The companyconsider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Supporting the launch of our Digital Shelf Excellence (DSE) strategy, including identifying customer and category priorities
• Develop short term execution priorities for high velocity events and long term omnichannel strategies
• Driving awareness and sustainability of the DSE capabilities across the organization

You're the right fit if:

• You are pursuing a master or bachelors degree in Marketing or Business.
• Your skills include Omnichannel marketing knowledge
• You’ve acquired 2+ years in project management to support portfolio strategies.
• You have a curiosity for digital marketing best practices (strategy and execution)

How we work together

This is an office based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The pay range for this position is$18.46 CAD/hour to $26 CAD/hour.

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Mississauga