דרושים Sr Analyst Business Process ב-Paypal ב-United States, Toledo

The ESS provides outbound/proactive and inbound/reactive support, maintenance and consultation, providing assigned merchants with effective issue resolution within established SLAs, supporting merchant servicing actions and ensuring operational excellence to maximize merchant health.The individual acts as the first point of contact for all servicing requests and advocates for their assigned portfolio of accounts.

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $94,000 to $156,200

Our Benefits:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us

Any general requests for consideration of your skills, please

This job will work independently and collaborate internally to influence the quality, efficiency, and effectiveness of processes and programs. You will determine appropriate actions while considering alternative solutions.

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $135,000 to $224,400

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

This role reports to the AML BSA Officer and Global Chief Compliance Officer at PayPal Inc. As part of the leadership team, you will promote a strong compliance culture, execute second line of defense duties, and advise business functions enterprise-wide. You will lead financial crime compliance oversight, focusing on AML and KYC, and provide strategic guidance to senior leaders to strengthen compliance and risk management programs.

Essential Responsibilities:

• Develop and articulate a clear vision and strategy for risk management aligned with PayPal's overall strategy.
• Collaborate with stakeholders to assess and mitigate risks impacting operations and assets.
• Inspire and lead teams to implement long-term sustainability and financial stability strategies.
• Monitor and evaluate risk exposure to ensure compliance and safeguard the organization’s reputation.
• Provide key inputs and guidance as an industry leader to influence decision-making at the executive level.

Minimum Qualifications:

• Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience.

Meet our team:

• This role will be responsible for financial crimes compliance decisions (PayPal’s approach to Anti-money Laundering (AML) and other illicit financing controls) made within PayPal’s Global business units.

Job Description:

Your way to Impact

• You will lead a team that works closely with Global Financial Crimes and Product stakeholders to develop compliance requirements that achieve business goals while balancing financial crime compliance obligations and risks.
• You will foster and provide thought leadership to cross-functional Global Financial Crimes senior leaders on AML and Counter Terrorist Financing (CFT) considerations to achieve compliance objectives

Your day-to-day

In your day-to-day role you will:

• Lead a team of second-line compliance experts to advise senior leadership and business clients on PayPal’s GFC program
• Work collaboratively with first-line senior GFC leaders to develop/enhance GFC-relatedpolicies/procedures/playbooks,implement analytics tools/technology (including defining requirements), oversee vendor engagements and develop analytics solutions across PayPal’s internal ecosystem

• Develop close working relationships with key leaders and stakeholders within Legal, Compliance, Corporate Development, Global Regulatory Relations, Government Relations, Finance, Treasury, Tax, and Human Resources functions
• Participate inrelationship-buildingand ongoing program reviews by external stakeholders, including regulators, bank partners, and law enforcement
• Providing high quality AML/CFT subject matter expertise in a clear, solution-oriented, and customer-focused manner
• Collaborate with Market Compliance Money Laundering Risk Officers (MLROs) on global-related initiatives (e.g., United Kingdom, Singapore, etc.)
• Serve as the second-line of defense leader for PayPal’s AML/KYC programs (e.g., providegovernance/oversight,assist with B oardreporting/presentations,etc.)

What do you need to bring

• Extensive experience in financial technology and financial crime risk management including, AML compliance, law enforcement, payment systems, digital assets, financial regulation, or investigations
• Proven leadership skills with the ability to manage and advise on driving positive outcomes between compliance and business leaders
• Excellent project management skills, well organized, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure
• A high-level of intellectual, professional, and interpersonal agility/flexibility, combined with stronganalytical/problem-solvingskills
• Strong ability to inspire/foster an inclusive/diverse culture
• Demonstrated ability to build/maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation
• Ability to communicate complex matters in a simple and clear manner
• Experience in partnering with senior business stakeholders, particularly in the context of a rapidly evolving environment

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Our Benefits:

Any general requests for consideration of your skills, please

This job utilizes your Treasury experience to perform and improve Treasury activities, which may include performing daily cash management, forecasting, driving operational efficiencies, assisting system enhancement projects and FX exposure management / trading. You will be expected to run projects independently while actively collaborating with peers within Treasury and other business units. Additionally, you will support treasury policy development and compliance, handle special projects, and engage in data analysis for senior management reporting.

Essential Responsibilities:

• Perform daily cash management and forecasting activities to ensure operational liquidity
• Monitor and manage cash positions to optimize investment opportunities
• Review global bank account balances to support global Treasury and PayPal Business Units liquidity requirements
• Support updates/enhancements to systems and processes
• Develop and support Treasury policies, procedures, and controls
• Monitor FX exposures; manage and execute daily FX trades including derivatives hedging with bank counterparties
• Prepare data reports in support of monthly and quarterly controls
• Assist with execution of Transformation initiatives
• Identify and recommend process improvements for area of responsibility
• Design and implement dashboard-based analytics platform and tools

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Passion for exploring innovative treasury solutions using emerging technologies like AI and PYUSD stablecoin

• Advanced Excel skills with strong financial modeling capabilities

• Experience with both direct and indirect cash flow forecasting methodologies

• Knowledge of in-house banking concepts and implementation processes

• Proficiency in treasury management platforms (Quantum, Kyriba, or equivalent)

• Skill with PowerBI or comparable data visualization tools

• History of developing and maintaining performance metrics reporting

• Track record of successfully implementing new treasury technologies or methodologies

• Ability to thrive in ambiguous situations with shifting priorities

• Multinational experience with exposure to multiple currencies and international banking structures

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $94,000 to $156,200

Our Benefits:

Any general requests for consideration of your skills, please

This role requires deep expertise in merchant underwriting and the payments ecosystem, exceptional organizational skills, the ability to communicate across all levels of the organization and proven ability to influence change within a complex and fast-paced organization.

Position Responsibilities:

• Directly manage a global team of risk professionals supporting onboarding and ongoing reviews of PayPal’s merchant customer segments globally
• Partner with second line Financial Risk Oversight teams and first line data science teams to implement risk appetite statements, support ongoing analysis of macroeconomic trends and enhance ongoing monitoring
• Provide subject matter expertise and tailored deal guidance for complex global merchant onboarding opportunities, including briefings for senior leadership and direct merchant advisory discussions at the executive level where appropriate
• Identify control opportunities for new and existing industry verticals or market expansions
• Partner with technology teams to oversee requirements and the development of tools to support enhanced risk reviews and decision-making
• Serve as the primary lead on merchant risk matters with payment ecosystem partners, including acquiring banks and card networks

Requirements:

• 10+ years of experience in underwriting and risk management in the payments industry
• 5+ years of leadership experience, including managing teams of 10 or more people
• Excellent analytical skills and ability to identify and mitigate risk
• Strong communication and interpersonal skills, with the ability to build relationships and influence others
• Extensive knowledge of industry regulations and compliance requirements
• Experience with complex merchant underwriting, including deal structuring and risk assessment
• Experience working with external stakeholders, including financial partners and
• Proven ability to navigate a continuously changing global regulatory ecosystem
• Exceptional interpersonal and influencing skills, with the ability to partner effectively at multiple levels and across disciplines
• Proven ability to exhibit agility in navigating from current state to proposed solutions
• Exceptional written and oral communication skills
• Experience creating and delivering presentations to executive audiences, regulators/external stakeholders

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

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Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Manage the day-to-day operations of the data analytics team.
• Oversee the delivery of high-quality data insights.
• Collaborate with stakeholders to understand their data needs.
• Ensure data accuracy and integrity in all analytics processes.
• Mentor and guide junior team members.
• Drive continuous improvement in data analytics practices.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Preferred experience includes resource planning, workforce analytics, capacity planning, HRIS systems, process improvement, or application of Lean or Six Sigma practice.
• Own and lead PayPal’s Talent Intelligence strategy — define priorities, build a roadmap, and deliver insights that influence workforce, talent, and location decisions.
• Conduct external labor market analysis, including talent supply/demand, competitor hiring trends, emerging skill needs, and workforce location dynamics.
• Create and deliver executive-level briefings, dashboards, and reports that blend external intelligence with internal people analytics.
• Partner closely with Talent Acquisition, Workforce Strategy, HRBPs, Total Rewards, andReal Estateteams to embed talent intelligence in strategic planning.
• Evaluate and manage external data sources and tools (e.g.,Draup,TalentNeuron), ensuring data quality, integrity, and relevance.
• Serve as a thought partner to People Analytics leadership on trends in the labor market, workforce planning, and the future of work.
• Collaborate with People Analytics teams to connect external intelligence with internal attrition, mobility, and skills data.
• Coach and mentor a small team of analysts or cross-functional contributors supporting Talent Intelligence work.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $111,500 to $191,950

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and implement strategic sourcing plans that align with PayPal's overall business objectives and procurement strategies.
• Conduct comprehensive category and supplier analysis to identify opportunities for cost savings, risk mitigation, and performance improvement.
• Lead negotiations with suppliers to secure favorable terms, pricing, and service levels, ensuring optimal value for PayPal.
• Manage supplier relationships to ensure high-quality performance, compliance with contractual obligations, and continuous improvement.
• Collaborate with cross-functional teams to understand business needs, gather requirements, and develop sourcing strategies that support organizational goals.
• Monitor market trends and industry developments to identify potential risks and opportunities in the procurement landscape.
• Evaluate and select vendors based on thorough research, assessment, and alignment with PayPal's strategic goals and quality standards.
• Develop and maintain procurement policies and procedures to ensure compliance with internal and external regulations.
• Analyze spend data and procurement metrics to track performance, identify areas for improvement, and report findings to senior management.
• Provide guidance and mentorship to junior analysts and other team members, fostering a culture of continuous learning and professional development.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $76,500 to $126,500

Our Benefits:

Any general requests for consideration of your skills, please