דרושים Sr Staff Exp Designer Post-purchase Support ב-Paypal ב-United States, Austin

Essential Responsibilities:

• Acts as a project or system leader, coordinating the activities of other engineers on the project or within the system

• Determines the technical tasks that other engineers will follow

• Actions result in the achievement of customer, operational, program or service objectives

• Proactively improves existing structures & processes

• Exercises judgement in reconciling diverse and competing priorities (time, quality, complexity risk) to identify optimal solutions to problems

• Notices patterns and condenses repetition into densely meaningful generalized solutions

• Collaborates with management to set/improve standards for engineering rigor

• Trusted to represent PayPal, Inc to the outside world via interactions with partners, customers, or industry organizations

Expected Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is $to $

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
• Gathers insights from the customer experience and customer needs to input to product requirements
• Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Work closely with policy, analyticsand business teams to understand the crux of the policy requirements and the inherent compliance risks that need to be addressed in PayPal’s product offerings in scope.

• Establish deep understanding of platform and technology in product area to create scalable & flexible solutions.

• Author product requirements, epics, user stories across multiple complex and cross-functional feature/ service areas and create flow documents to ensure solutions are architected to cover Business needs and requirements.

• Scope and prioritize activities based on business and customer impact and work with implementation teams to deliver multi sprint roadmaps while optimizingtime to market.

• Lead the discovery phases of new feature rollouts with a set of cross functional stakeholders from various business teams, engineering, and other product managers across the organization.

• Define product outcomes, evangelize across the cross functional organization.

• Evaluate trade-offs amongst multiple solutions and influence roadmap for one or more service/feature areas based on technical feasibility, business timelinesand customer impact.

• Think strategically and creatively to gather product and customer insights and help define the Product Vision and Strategy

• Recommend new processes, workarounds, and ability to challenge the status quo.

• Conduct market research, gather feedback from internal regional & operations teams and analyze existing product flows, contact reasons and net-promoter-scores to identifyexperience gaps.

• Viewed as a service or product expert for a single product/service area or as having broad experience that is helpful on new initiatives.

• Build trust and effective relationships withpeers/cross-functionalteams.

• 8+ years of experience in Product Management, with a significant portion focused on Compliance Risk Management, and RegTech products.

• The individual will be a horizontal leader who will work with several functional experts to outline the platform as a product, obsessing about platform foundations and integrity,platform adoption via APIs, adoption tools and documentation for 1st, 2nd and even 3rd party users and hyper-focus on usage via monitoring and dashboards.

• Good understanding of Compliance domain - specifically Sanctions and AML Compliance - key global and regional regulators, regulatory expectationsand challenges in balancing compliance requirements with operational efficiencies & business/customer impact.

• Good understanding of Payment Compliance regulations, general payment processing flows and inherent steps - auth/capture, settlement and reconciliation.

• Strong familiarity with screening techniques, watchlist formats, integration challenges with list providers and false positive reduction methodologies

• Strong platform first thinking

• Strong communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.

• Skilledat working with cross functional groups and matrix organizations in multiple geographies.

• Analyze complex problems, make data-driven decisions, and balance competing priorities (e.g., risk mitigation vs. operational efficiency vs. cost).

• Strong problem-solving abilities and critical thinking skills – ability to cut through noise and focus on what really matters. Out of the box thinker and ability to come up withcreative solutions to customer problems.

• Proven ability to deliver on a new product challenge effectively and efficiently.

• Ability to multitask and manage multiple projects simultaneously.

• Ability to communicate at various levels in the organization.

• Thrive in an environment of ambiguity, continuous changeand complexity in a rapidly evolving regulatory landscape.

• "Can do” attitude, team player, fun, energetic personality, works well under pressure.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Electrical Engineering, or a related field plus 4 years of experience in the job offered or relatedoccupation.

Special Skill Requirements:

• Experience designing and implementing network infrastructures using Juniper, Cisco, and Arista networking devices (2 years);

• Experience designing and deploying networks using MPLS and MP-BGP using Layer 3 routing protocols: BGP and OSPF (2 years);

• Experience designing and managing cloud architectures, ensuring secure, scalable, and optimized network solutions across various cloud platforms and leading the network architecture, design, and deployment initiatives in public cloud environments: AWS, GCP, and Azure. (2 years);

• Experience in managing and re-designing Campus and Data Center Networks using Cisco 6509, Cisco Nexus, and Dell Force10 devices (2 years);

• Experience with network automation using Python and Jinja2 and conducting manual and automated tests for complex systems to ensure reliability and performance (2 years);

• Experience with various network technologies, including PIM-SM, PIM-BiDir, MLAG, VPC, VLAN, IPSec, NetFlow, Spanning Tree, and IP networking fundamentals: IPv4, IPv6, and TCP protocols (2 years);

• Experience with load balancer technologies such as F5 and Citrix NetScaler (2 years);

• Experience with network automation and SDN technologies: configuring and managing SDN Networks using Open vSwitch in *nix environments (2 years);

• Experience in configuring and managing TACACS and IPSec VPNs to secure network communication (2 years);

• Experience utilizing knowledge of QoS implementation strategies to effectively manage network traffic, prioritize critical applications, and ensure consistent performance across networks (2 years).

Must be legally authorized to work in the U.S. without sponsorship.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What you’ll do:

• Define and drive the design strategy for post-purchase issue resolution between consumer and merchants

• Partner with product, engineering, and operations to simplify complex dispute and claim workflows while ensuring compliance and accuracy

• Design intuitive, transparent interfaces that help customers understand status, next steps, and outcomes

• Translate research insights and data into clear design decisions that improve resolution speed and satisfaction

• Create frameworks and design patterns that connect consumer- and merchant-facing experiences while supporting distinct needs

• Champion empathy, trust, and transparency across the post-purchase ecosystem

• Mentor and collaborate with designers across teams to raise quality, systems maturity, and execution consistency

​What we’re looking for:

• 10+ years in product or experience design, with experience leading large-scale, multi-stakeholder initiatives

• Proven success designing complex service or resolution workflows that balance customer experience with business needs

• Expertise in systems thinking, workflow design, and crafting intuitive multi-surface experiences

• Strong collaboration skills and experience influencing product and business strategy through design

• Portfolio demonstrating excellence in interaction design, problem solving, and measurable product impact

• Outstanding communication and storytelling abilities, with experience presenting to senior leadership

• Passion for creating fair, transparent experiences that help customers feel supported and in control

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

What you’ll do:

• Lead the design vision and execution for assisted servicing experiences for both front-office and back-office teammates

• Present insights and recommendations to senior leadership, influencing priorities and direction

• Explore and prototype new approaches to connecting the dots between front and back-office teammates

• Partner with content design, ux research, product, and engineering to align strategy and delivery

• Contribute to scalable design systems and patterns for AI-powered interactions

• Mentor designers and foster a culture of innovation and collaboration

What we’re looking for:

• Proven track record delivering enterprise-scale, cross-platform design solutions

• Expertise in systems thinking with the ability to bridge design, business, and technical requirements

• Portfolio demonstrating excellence in both product delivery and future-facing concept work

• Exceptional communication and storytelling skills to influence stakeholders at all levels

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
• Advises immediate management on project-level issues
• Guides junior engineers
• Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
• Applies knowledge of technical best practices in making decisions

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please