דרושים Smb Commercial Senior Manager ב-Paypal ב-United Kingdom, City Of London

Essential Responsibilities:

• Identify issues and recommend best practices for risk management within the organization.
• Lead functional projects and programs that enhance risk assessment and mitigation efforts.
• Collaborate with teams to analyze business trends and their implications for risk management.
• Contribute to process improvements that enhance the effectiveness of risk management strategies.
• Provide guidance and support to team members in executing risk management initiatives.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Core Duties and Key Strategic Objectives
• Provision of second line market compliance oversight & advisory support to varied business and product and servicing teams across the Uk and Global enterprise.
• Support for Risk & Compliance Program delivery, including risk assessments, annual oversight and monitoring plans, policy development.
• Effective reporting of key risks and KPIs into UK governance, including PPUK Product Governance, Outsourcing, Conduct and Customer Outcomes, Risk and Audit & Risk Committees, along with other global fora.
• Delivery of new and existing product compliance reviews to support identification and appropriate mitigation of first line operational and regulatory risks, in line with PPUK policy and risk appetite.
• Ongoing maintenance of SME knowledge to facilitate effective advice and oversight of current and emerging risks.
• Collaboration with internal teams (such as PPUK functional leaders, Global Financial Crime, Program enablement, internal control partners, product leaders) to drive effective risk mitigation plans and supporting business requirements.
• Collaboration with global risk and compliance teams, across all three lines of defence, to support strategic development, policy / process alignment and continuous improvement of risk and compliance management frameworks.

You Will Also

In this role you will be critical to the successful execution of the UK and Global risk and compliance programmes. To achieve this, you will also need to :
• Act as a trusted partner to business and enablement teams and work to implement Programme, new product and BAU change to comply with the evolving regulatory and internal control environment
• Support the design and implementation of oversight frameworks for future expansion programs
• Be highly visible in engaging with varied Sales & Marketing stakeholders.
• Be comfortable delivering and navigating constructive challenge
• Demonstrate subject matter expertise in one or more of payments, merchant services, digital / crypto assets and continuous compliance monitoring frameworks.
• Be a champion for positive customer outcomes and provide a demonstrable understanding of Conduct Risk assessment and measurement
• Be comfortable with subjectivity, ambiguity taking a considered position on risks exposures, sometimes based on limited information.
• Be flexible to change - remaining open to new information or approaches and adapting decisions accordingly.
• Be accountable for building effective and diverse direct and virtual teams, attracting and retaining skilled talented individuals as well as taking an active role in developing and mentoring at all levels.
Basic Qualifications
• Degree level education
• Excellent English language communication skills, verbal and written.
• 3+ years in the UK financial industry with proven experience in a compliance function.
• Subject matter expertise in one or more of payments, SME merchant propositions, digital currency / crypto assets and / or continuous compliance monitoring.
• Excellent problem solving and analytical skills
• Strong project management skills and demonstrable change management experience.
• Sound decision making and judgement, calmness under pressure, and the ability to effectively prioritise and delegate.
• Strong interpersonal skills, confident engaging with a diverse range of stakeholders, in a fast-paced, growth focused environment.
• Experience with UK regulators and the regulatory exam process in a financial institution.
• Extensive knowledge of FCA & PSR requirements plus appreciation of broader UK regulatory landscape
• High energy and creativity with an entrepreneurial spirit.
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate with internal teams to enhance partnership processes.
• Manage and grow key partnerships.
• Determine appropriate actions for partnership issues.
• Implement best practices to improve partnership effectiveness.
• Influence the quality and efficiency of partnership programs.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Your day-to-day:

In your day-to-day role, you will:

• Lead the commercial relationship with e-commerce platforms, and manage the relationship to lead the commercial relationship with online-instore platforms

• Drive the partner's strategy at the market level

• Work with Integration, Product, Legal & Marketing to drive product strategy, integration & adoption

• Support the execution of local initiatives, educate partners on PayPal’s products and services

• Collaborate with partner managers globally to define best practices and a common business playbook

• Monitor and analyse sales performance, report to the partner on how they have monetised and resolve any open queries.

What do you need to bring:

• Prior success in Business Development role and B2B Relationships (3-5 years experience)

• Strong familiarity with the European eCommerce market and dynamics

• Working knowledge of payments processing and digital commerce

• Ability to confidently negotiate partner agreements and annual partner incentive plans to accelerate revenue, integration options, business and consumer use cases to drive best-in-class integrations and consumer experiences

• Strong interpersonal skills and project management skills with the ability to engage and influence multiple internal stakeholders, including Product, Marketing, Risk, Finance, Legal and Operations at a local level, managing these cross-functional teams to drive partner plans

• Ability to work well and independently in a structured yet flexible and adaptable wa,y and in a fast-paced team environment, with a good attention to detail

• Ability to think creatively and deal with changing scenarios

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Design and define the portfolio strategy for an identified country, supporting the execution of local product priorities, and analyzing and interpreting product performance.
• Implement hands-on execution coordination of local and global cross functional initiatives.
• Manage process escalations to remove obstacles for the strategy execution while proposing and supporting change implementation to strategy
• Collaborate and define priorities based on global commercial product strategy
• Research new opportunities and establish and negotiate new partnerships
• Engage with ongoing partners regularly, improving relationships and operational efficiencies
• Direct, set, and define customized market/regional specific product and technology strategies
• Manage stakeholder relationships and oversee the delivery of key product and platform infrastructures
• Set strategic direction and roadmap to enhance product experience and business metrics

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead and manage complex projects with diverse scope.
• Resolve complex issues using expert knowledge.
• Drive global process improvements and efficiencies.
• Collaborate with teams to implement best practices.
• Monitor and enhance business performance metrics.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Lead, mentor and grow a high-performing team of Account Managers to deliver revenue and margin goals each quarter fostering a culture of innovation, collaboration, andcustomer-centricity.
• Inspire collaboration, adaptability, and continuous learning within their team to deliver exceptional outcomes for merchants and PayPal.
• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Uphold the PayPal Leadership principles within their team to: ‘Win Together,’ ‘Work customer back,’ and ‘Put People First.’
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficialoutcomes.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customerexperience.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’ssolutions.
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operationalexcellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities andoutcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader businessinitiatives.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

• Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• Proven people management experience leading a team, delivering results and developing future leaders.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic accountinitiatives.

• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strongadvantage.

• Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.

• Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizationalsolutions.

• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer

• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex dealstructures.

• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.

• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities withaccuracy.

• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptionaloutcomes.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex projects and problem resolution efforts related to risk management.
• Collaborate with teams to identify and analyze risks that may impact operations and assets.
• Develop and implement strategies for risk mitigation and compliance.
• Assess current business trends to inform risk management practices and improvements.
• Drive global process improvements through effective project management and stakeholder engagement.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Core Duties and Key Strategic Objectives

• Leadership and line management of PPUK Compliance managers.
• Provision of second line market compliance oversight & advisory support to BNPL Credit product and servicing teams across the UK and Global enterprise.
• Risk & Compliance Program delivery, including risk assessments, annual oversight and monitoring plans, policy development.
• Effective reporting of key risks and KPIs into UK governance, including PPUK Product Governance, Outsourcing, Conduct and Customer Outcomes, Risk and Audit & Risk Committees, along with other global fora.
• Delivery of new and existing product compliance reviews to support identification and appropriate mitigation of first line operational and regulatory risks, in line with PPUK policy and risk appetite.
• Ongoing maintenance of SME knowledge to facilitate effective advice and oversight of current and emerging risks.
• Collaboration with internal teams (such as PPUK functional leaders, Global Financial Crime, Program enablement, internal control partners, product leaders) to drive effective risk mitigation plans and supporting business requirements.
• Collaboration with global risk and compliance teams, across all three lines of defence, to support strategic development, policy / process alignment and continuous improvement of risk and compliance management frameworks.
  

You Will AlsoIn this role you will be critical to the successful execution of the UK and Global risk and compliance programmes. To achieve this, you will also need to :

• Act as a trusted partner to business and enablement teams and work to implement Programme, new product and BAU change to comply with the evolving regulatory and internal control environment
• Design and implement oversight frameworks for future expansion programs
• Be highly visible in engaging with varied Sales & Marketing stakeholders.
• Be comfortable delivering and navigating constructive challenge
• Demonstrate subject matter expertise in BNPL and credit products and regulation.
• Be a champion for positive customer outcomes and provide a demonstrable understanding of Conduct Risk assessment and measurement
• Be comfortable with subjectivity and ambiguity, taking a considered position on risks exposures, sometimes based on limited information.
• Be flexible to change - remaining open to new information or approaches and adapting decisions accordingly.
• Be accountable for building effective and diverse direct and virtual teams, attracting and retaining skilled talented individuals as well as taking an active role in developing and mentoring at all levels.
• Deputise for the Compliance Director as needed

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities-

This position will play a key role in bridging effective management of the outsourcing framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.

Responsibilities:

• Support the maturing and implementation of the Outsourcing Framework and champion it’s adoption through effective communication with all levels within the organization
• Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
• Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents
• Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery
• Keep abreast of all regulatory changes impactingframework/obligations(new and evolving regulations) and internal policy changes
• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided
• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Key Contacts:

• Functional/Regional Risk and Compliance communities
• Incident Management teams
• Global Entity Management leadership
• Audit
• Legal
• Tax

Basic Qualifications

• 4+ years in the financial industry or equivalent with proven experience in roles for outsourcing/incident management portfolios.
• Experience with the UK and other global regulators.
• Knowledge on FCA, EBA & CSSF requirements
• High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
• Strong problem solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
• Strong project management skills and change management experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please