דרושים Risk Ops Agent - Japanese Bilingual ב-Paypal ב-Philippines, Manila

Our Benefits:

Any general requests for consideration of your skills, please

Responsibilities:

• Complete account reviews across multiple global markets for KYC/KYB and Name Change workflows.
• Educate customers through appropriate communication channels (via email) whilst being clear and concise on KYC/KYB/ NC requirements.
• Mentor Advisors to achieve their KPIs using your knowledge and expertise.
• Work assigned queues, emails, service requests, as well as other CIP related items daily.
• Ensuring that Anti Money laundering regulations are adhered to and monitor account activity accordingly.
• Provide feedback to management regarding necessary changes and updates including policies, upgrades, and potential workflow changes.
• Support function tasks when applicable e.g. Kana Emails, Faxes, Global Name Change and PET.
• Respond to customer KYC/KYB inquiries via e-mail in an efficient and effective manner.
• Keep up to date on applicable regulations and utilize good decision-making skills in the application of those regulations.
• Always maintain professionalism in your interactions with PayPal personnel and customers.
• Ensure customers are compliant with PayPal Policy as defined in PayPal’s Terms of Use.

• Deliver a Customer Effortless Experience.

• Decision Quality.

• Drive for Results.

• Learning on the Fly.

• Problem Solving.

• Dealing with Ambiguity.

• Conflict Management.

• Interpersonal Savvy.

Job Requirements:

• Strong verbal communication skills: actively listen and speak clearly to customers.

• Fluency in Japanese and English — reading, written and verbal

• Experience reviewing Japanese national IDs, business licenses, and related financial documents is a plus.

• Strong written communication.

• Ability to make good decisions based on SOP/ Job AID.

• Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.

• Ability to learn and adapt to new software technologies.

• Strong working knowledge of external systems and PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel).

Preferred Qualifications:

• Minimum of 2 years of relevant work experience

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24-hour period Monday through Sunday.

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

What does Success Look Like?

• Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
• You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
• You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator.
• You will work towards understanding Industry risk idiosyncrasies.
• You are working to have Global awareness of process alignment and economy implications.

• You always put yourself in the merchant’s shoes and act as a strong partner.
• You have the ability to effectively communicate outcomes, build relationships and consult with ourMerchants.

About You

• You have a High School Diploma or equivalent experience.
• You have 8+ years related experience.
• 3+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing.
• You are fluent in English and Japanese Language.
• You have strong written and verbal communication skills.
• You have an ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
• You have strong working knowledge of external systems and PC based internet and software applications (e.g., Internet, Microsoft Office).
• You are creative, good at learning on the fly, have strong customer focus and problem-solving skills and you operate with integrity.

You Might Also Have

• An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision-making quality is present.
• An ability to learn and adapt to new software technologies.
• The ability to work independently with a strong drive for results.
• Experience with conflict management and interpersonal skills

Our Benefits:

Any general requests for consideration of your skills, please

As a Compliance Analyst, your responsibilities include:

Applying analytic techniques to complex information sets in order to make logical and effectively supported recommendations on cases for reporting to global regulatory agencies.

Conducting an end-to-end and meticulous review of potential illegal or suspicious activity;

Leveraging internal data as well as various open-source research platforms to investigate potentially illicit activities and support investigative decisions;

Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required;

Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations

Job Requirements:

Minimum of 1 years’ experience conducting research and investigations related to Fraud, Anti-Money Laundering, Customer/Enhanced Due Diligence investigation or verifications;

Ability to break down complex concepts/data and articulate in writing a clear, concise, chronological and complete narrative elaborating the critical findings;

Proficiency with Microsoft Excel including the ability to use sorting, pivot tables, formulas, conditional formatting, etc. to analyze large amounts of data in order to identify and factually support investigative findings;

Excellent command of the English language, especially the rules of syntax, punctuation and grammar;

Excellent command of the Japanese language, especially the rules of syntax, punctuation and grammar;

Excellent research and analytical skills;

Excellent time management and dependability to meet productivity targets;

Exceptional oral and interpersonal communication skills with the ability to
communicate complex information accurately, clearly and quickly to all levels;

Ability to review potentially sensitive and/or offensive material with the ability to make impartial decisions related to that material;

Ability to understand opposing points of view on highly complex issues and support a risk-based decision based on the facts present;

Interact with peers and financial crimes risk professionals, all levels of management, and other internal or external constituents in order to deliver comprehensive views on investigative and intelligence matters and represent reasoning of case disposition;

Ability to receive continuous critical feedback and implement in future casework;

High level of professionalism, self-motivation and sense of urgency

Drive for Results

Decision Making

Problem Solving

Written Communications

Our Benefits:

Any general requests for consideration of your skills, please