PayPal Merchant Compliance Japanese Speaker 

Philippines, Manila 

109339816

A typical day for the Merchant Onboarding Specialist:• You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to applications, case, email, PET channels)
• Your holistic review will include a balanced approach of assessing risk and the merchant experience.
• You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
• You will serve as a credible partner that makes sound decisions.
• You will monitor accounts for indications of risk assessment with merchant growth potential.
• You will begin to have experience with merchant education and communication.
• With a high level of initiative you will start to take a proactive approach to risk assessments.
• You will support the Japanese market in addition to other global markets. Support of the Japanese market requires expert-level written and verbal Japanese language skills.

Job Description:

What does Success Look Like?

• Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
• You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
• You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator.
• You will work towards understanding Industry risk idiosyncrasies.
• You are working to have Global awareness of process alignment and economy implications.

• You always put yourself in the merchant’s shoes and act as a strong partner.
• You have the ability to effectively communicate outcomes, build relationships and consult with ourMerchants.

About You

• You have a High School Diploma or equivalent experience.
• You have 8+ years related experience.
• 3+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing.
• You are fluent in English and Japanese Language.
• You have strong written and verbal communication skills.
• You have an ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
• You have strong working knowledge of external systems and PC based internet and software applications (e.g., Internet, Microsoft Office).
• You are creative, good at learning on the fly, have strong customer focus and problem-solving skills and you operate with integrity.

You Might Also Have

• An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision-making quality is present.
• An ability to learn and adapt to new software technologies.
• The ability to work independently with a strong drive for results.
• Experience with conflict management and interpersonal skills

Our Benefits:

Any general requests for consideration of your skills, please