PayPal Risk Ops Agent - Japanese Bilingual 

Philippines, Manila 

928709138

Responsibilities:

• Complete account reviews across multiple global markets for KYC/KYB and Name Change workflows.
• Educate customers through appropriate communication channels (via email) whilst being clear and concise on KYC/KYB/ NC requirements.
• Mentor Advisors to achieve their KPIs using your knowledge and expertise.
• Work assigned queues, emails, service requests, as well as other CIP related items daily.
• Ensuring that Anti Money laundering regulations are adhered to and monitor account activity accordingly.
• Provide feedback to management regarding necessary changes and updates including policies, upgrades, and potential workflow changes.
• Support function tasks when applicable e.g. Kana Emails, Faxes, Global Name Change and PET.
• Respond to customer KYC/KYB inquiries via e-mail in an efficient and effective manner.
• Keep up to date on applicable regulations and utilize good decision-making skills in the application of those regulations.
• Always maintain professionalism in your interactions with PayPal personnel and customers.
• Ensure customers are compliant with PayPal Policy as defined in PayPal’s Terms of Use.

• Deliver a Customer Effortless Experience.

• Decision Quality.

• Drive for Results.

• Learning on the Fly.

• Problem Solving.

• Dealing with Ambiguity.

• Conflict Management.

• Interpersonal Savvy.

Job Requirements:

• Strong verbal communication skills: actively listen and speak clearly to customers.

• Fluency in Japanese and English — reading, written and verbal

• Experience reviewing Japanese national IDs, business licenses, and related financial documents is a plus.

• Strong written communication.

• Ability to make good decisions based on SOP/ Job AID.

• Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.

• Ability to learn and adapt to new software technologies.

• Strong working knowledge of external systems and PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel).

Preferred Qualifications:

• Minimum of 2 years of relevant work experience

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Additionally, Individuals need to be able to work any shift within a 24-hour period Monday through Sunday.

Our Benefits:

Any general requests for consideration of your skills, please