דרושים Global Technical Support Engineer ב-Paypal ב-Japan, Urayasu
PayPal Global Markets APAC Sales Intern MBA Japan, Urayasu
Essential Responsibilities:
- Collaborate with internal teams to influence process quality.
- Determine appropriate actions for process improvements.
- Recommend solutions to enhance efficiency and effectiveness.
- Monitor and manage account health and performance.
- Provide analytical insights to support business decisions.
Expected Qualifications:
- Masters’ or PhD students, able to commit for 3 months full time
Our Benefits:
Any general requests for consideration of your skills, please
משרות נוספות שיכולות לעניין אותך
PayPal MTS Technical Account Manager Japan, Urayasu
Job Description:
You will join our Global Technical Account Management team and work alongside peers in Global Technical Support, Customer Success, Sales, and Enterprise Integrations. As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business. You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.
In your day to day role you will:
Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.
Find and drive business opportunities by analyzing merchant transactional data for a win-win result.
Support merchants with peak/sales events monitoring and data analysis.
Provide technical improvement suggestions based on your observation and merchant’s architect.
Consult with merchants and internal teams on customer experience improvements and best practices.
Build strong relationships to help merchants be successful now and into the future.
Learn new skills, technologies, and tools to grow personally andprofessionally.
What do you need to bring:
Fluent English and be able to communicate with global teammates.
You have demonstrated5-7 years related working experienceand knowledge of web technologies and already know or are willing to learn new languages and services like JavaScript, PHP, Java, REST, GraphQL, SQL and more.
You’re curious and enjoy solving problems to get to the root cause of an issue.
You love being a customer champion and show this with your empathy and advocacy.
You’re technically minded, with a proven track record of adopting and mastering new technologies and tools.
You’re a confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.
You bring your real self to work and add to our already diverse culture.
You’re well-organized and self-motivated and enjoy the flexibility of working independently while being supported by your team.
You’re prepared to be on call to assist with out of business hours escalations; while ensuring you maintain a healthy work-life balance by collaborating with other support teams.
You have relevant customer-facing, technical work experience – maybe even a degree.
Our Benefits:
Any general requests for consideration of your skills, please
משרות נוספות שיכולות לעניין אותך
PayPal Global Technical Support Engineer Japan, Urayasu
The role involves significant interaction (e-ticketing, e-mail and some phone) with our merchants and our internal stakeholders & engineering teams.
Must be able to quickly identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques across an array of PayPal Products
Works directly with developers, merchants, and internal teams on post integration issues to provide technical support, consulting, and best practices.
Installation and configuration of payment APIs, and commerce products.
Conducts test scenarios with code, software, hardware, devices, and endpoints.
Communicates technical issues to PayPal merchants and internal departments.
Identifies irregularities in functionality and unexpected behaviors with PayPal products and services.
Develops in-depth technical documents for distribution to PayPal merchants.
Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
Supports hardware and software involved with merchant payment processing.
Supports onboarding of merchants with a payment processing solution.
Employees may be required to work during weekends based on a rotating schedule. Compensation for such duties and any additional hours worked will be provided in accordance with local labor laws and regulations.
No travel required
What do you need to bring:
Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
Should feel brave leaping into the unknown and always be able to ask why. (Curious, motivated, self-serving, ability to take risks in a supportive / safe environment).
Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite)
Collaborate with internal and external partners toward problem solving
Technical trusted advisor for our merchants
Spends less time worrying about the problem and more time focusing on how to solve it
Good communicator both written and verbal
Experience in a role that puts you in direct contact with customers or clients.
Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy)
Technical Requirements:
Bachelor’s degree, or foreign equivalent, in Management Information Systems, Computer Science, Software Engineering, or closely related quantitative discipline
5+ years’ experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python.
Experience in creating and troubleshooting web services, such as SOAP and REST
Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP
Experience with Software Application Debugging and troubleshooting
Our Benefits:
Any general requests for consideration of your skills, please
משרות נוספות שיכולות לעניין אותך
PayPal Global Technical Support Engineer Japan, Urayasu
Your day-to-day you will:
The role involves significant interaction (e-ticketing, e-mail and some phone) with our merchants and our internal stakeholders & engineering teams.
Must be able to quickly identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques across an array of PayPal Products
Works directly with developers, merchants, and internal teams on post integration issues to provide technical support, consulting, and best practices.
Installation and configuration of payment APIs, and commerce products.
Conducts test scenarios with code, software, hardware, devices, and endpoints.
Communicates technical issues to PayPal merchants and internal departments.
Identifies irregularities in functionality and unexpected behaviours with PayPal products and services.
Develops in-depth technical documents for distribution to PayPal merchants.
Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
Supports hardware and software involved with merchant payment processing.
Supports onboarding of merchants with a payment processing solution.
Employees may be required to work during weekends based on a rotating schedule. Compensation for such duties and any additional hours worked will be provided in accordance with local labor laws and regulations.
No travel required
What do you need to bring:
Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
Should feel brave leaping into the unknown and always be able to ask why. (Curious, motivated, self-serving, ability to take risks in a supportive / safe environment).
Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite)
Collaborate with internal and external partners toward problem solving
Technical trusted advisor for our merchants
Spend less time worrying about the problem and more time focusing on how to solve it
Good communicator both written and verbal
Experience in a role that puts you in direct contact with customers or clients.
Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy)
Technical Requirements:
Bachelor’s degree, or foreign equivalent, in Management Information Systems, Computer Science, Software Engineering, or closely related quantitative discipline
3+ years’ experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python.
Experience in creating and troubleshooting web services, such as SOAP and REST
Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP
Experience with Software Application Debugging and troubleshooting
Our Benefits:
Any general requests for consideration of your skills, please
משרות נוספות שיכולות לעניין אותך
Essential Responsibilities:
- Collaborate with internal teams to influence process quality.
- Determine appropriate actions for process improvements.
- Recommend solutions to enhance efficiency and effectiveness.
- Monitor and manage account health and performance.
- Provide analytical insights to support business decisions.
Expected Qualifications:
- Masters’ or PhD students, able to commit for 3 months full time
Our Benefits:
Any general requests for consideration of your skills, please
משרות נוספות שיכולות לעניין אותך
