דרושים Technical Services Manager - Sase Asean Gc ב-Palo Alto ב-Singapore, Singapore

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are looking for a proven first-line sales leader with great energy, leadership, and initiative to drive team performance and revenue growth for our sales team. This role will entail:

• Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
• Bring support to your team by participating in and leading prospect meetings
• Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
• Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
• Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
• In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
• Drive and oversee team selling opportunities
• Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
• Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
• Successfully influences others through change management
• Development of a winning team, including recruiting, hiring and training while upholding our core values.

Qualifications

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Experience with channel and partner sales models
• Proven leader with the ability to create high performing teams in a rapidly growing sales environment.
• Year over year track record of successful sales pipeline management and results
• Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset.
• Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth.
• Capable of successfully managing significant client escalations and issues
• Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals.
• You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry
• Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers
• Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments
• Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.
• Define, create and monitor individual development plans for your team
• Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
• Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process
• Drive Palo Alto Networks Platformization efforts within your accounts.
• Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling
• Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise
• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
• Discuss competitor products in the marketplace and positions ours as the best alternative
• Working with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers
• Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district.

Your Experience

• 5+ years of leadership experience in a leadership role within similar space eg. technical sales team, pre-sales engineer teams.
• Experience as a Senior System Engineer/Specialist
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products
• Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base
• Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
• Strong communication (written and verbal) and presentation skills
• Quota driven attitude focused on client's best solution by being a trusted advisor

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Network Security, ideally with exposure to Palo Alto Networks Products

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• Manage the overall day to day renewal operations of assigned direct reports ( 8–15) and districts/ regions in the EMEA regions
• Motivate your direct reports to drive pipeline development and revenues through renewal sales efforts leveraging the partner network
• Ability to accurately forecast to leadership teams and drive a committed number on a weekly, monthly, and quarterly basis to SR Manager and VP
• Coaching and development of subordinates, bi–weekly 1 to 1's
• Supervise and assist direct reports on large deals through to completion
• Evaluate, and document, yourt direct reports based on Key Metrics and goals set by Leadership
• Monitor the outbound efforts of assigned you renewals reps by tracking and reporting weekly activities
• Collaborate with Sales Leaders to identify strategies to achieve sales goals and uncover new, high value opportunities alongside renewals
• Provide accurate, ongoing reporting through the continuous update and maintenance of necessary reports in and other tools and applications
• Provide support for renewal escalations and your assigned districts

Required Qualifications

• At least 3+ years experience in Managing diverse enterprise renewals /sales teams
• At least 3+ years experience in leading 8–15 people, in the office and remote work environments
• At least 3+ years experience in hiring, developing and retaining talent
• Proven experience with channel /partner sales models renewals/ upsells
• Proven to consistently achieve renewal/ sales team goals through your leadership
• Proven ability to learn new technology quickly, as well as adapt to changing needs
• Excellent communication skills; the ability to build cross–functional relationships
• Strong organizational and analytical skills - the ability to work on many projects concurrently
• Excellent Microsoft Excel, Google Suite and skills
• Fluent French Speaker required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Senior Architect, Managed Security Services holds a pivotal mandate: defining and driving the technical standard for Next-Generation Managed Security Services across Asia Pacific and Japan.

This is a specialized, high-impact technical role designed for a strategist who understands the intersection of advanced security architecture and service provider economics. You will not just be deploying products; you will be architecting scalable, multi-tenant service platforms that empower our most strategic Managed Security Services Providers (MSSPs)/Managed Detection and Response (MDR) providers to transform their operational capabilities.

As a key member of the Technical Solutions Architect team, you will act as the technical conscience for our partner ecosystem, moving them from legacy monitoring models to hyper-automated, platform-centric security delivery. We are looking for a rare blend of deep SOC/Cloud expertise, architectural systems thinking, and the executive gravitas required to influence the long-term service roadmaps of the region's top providers.

Your Impact

In this specialized role, you will act as the primary technical authority for:

• Service Design & Creation: Co-designing high-margin, high-efficacy service catalogs with partners. You will translate the Palo Alto Networks portfolio into deployable, scalable managed service offerings (MDR, SASE, Cloud Security).

• Architecting for Scale: Developing reference architectures that prioritize multi-tenancy, API-driven automation, and operational efficiency to lower the "cost-to-serve" for our partners.

• Strategic Influence: Engaging directly with Partner CTOs and VP-level executives to align their technical strategy with our platformization vision, driving mutual revenue growth through differentiated service offerings.

• Feedback Loop: Acting as the technical voice of the JAPAC MSSP market, identifying specific product enhancements (specifically regarding multi-tenancy and portal integrations) to sharpen the competitiveness of the Cortex and SASE portfolios.

• Elite Teaming: Collaborating with a cross-functional team of Account Managers, Solution Consultants, and Global Product leaders to execute complex, high-stakes service transformations.

Your Experience

We are seeking a practitioner with a proven track record in high-scale environments. The ideal candidate views security not just as a control, but as a deliverable service.

• 12+ years of cybersecurity architecture experience, with a specific focus on Security Operations (SecOps/SOC) and architectural scale.

• Service Provider DNA: Deep, first-hand understanding of the MSSP business model, including multi-tenancy requirements, unit economics, SLA management, and the lifecycle of service creation.

• Technical Depth: Advanced knowledge of AI Driven SOC principles. Experience with API integration and automation strategy is highly preferred.

• Executive Presence: Ability to command a room and simplify complex architectural concepts for C-level audiences.

• Thought Leadership: A passion for advancing the industry—previous participation in technical forums, white paper authorship, or speaking engagements (e.g., Black Hat, BSides, or regional equivalents) is a strong plus.

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• Lead end-to-end analytics for the JAPAC Technical Solutions organization; including the design, implementation, and optimization of data-driven processes and dashboards
• Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical Solutions
• Participate in JAPAC theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectives
• Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python)
• Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
• Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
• Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders
• Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AI
• Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives
• Mentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement
• Take the lead for any individual in the theater that is experiencing tool access issues and coordinate with the proper contacts to resolve issues and identify trending issues
• Assist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issues

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
• Minimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environment
• Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
• Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
• Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
• Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work
• Experience working with large datasets, data warehousing, and business intelligence concepts

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with Sales, Marketing, and Product teams to develop competitive positioning strategies, articulate technical differentiators, and deliver compelling narratives for IoT and OT security solutions.
  

• Lead on-site workshops and technical design sessions to guide enterprise customers through complex deployment architectures, accelerating implementation timelines and improving configuration best practices.
  

• Proactively identify and resolve deployment challenges, collaborating cross-functionally with Product Management, Engineering, and Support to influence roadmap priorities and drive impactful feature enhancements.
  

• Deliver high-touch post-sales engagement to drive product adoption, maximize customer satisfaction, and secure renewals—ensuring long-term customer success and advocacy.
  

• Expand and manage customer soak sites to validate product robustness, accelerate product maturity, and increase coverage across strategic accounts and key industry segments.
  

• Collect, analyze, and synthesize customer and field feedback to translate real-world insights into actionable recommendations—enhancing usability and reducing support tickets.
  

• Serve as a trusted technical advisor and subject matter expert (SME), building strong relationships with customers, partners, and internal teams to support proofs of concept (PoCs), trials, and sales enablement initiatives.
  

• Develop and deliver advanced technical training and enablement content for Systems Engineers, Channel Partners, and Field Teams to strengthen technical acumen and ensure market alignment.
  

• Act as the voice of the customer (VoC) during product testing and evaluation, ensuring new features align with evolving market and security requirements across IoT, OT, and IIoT environments.
  

• Conduct ongoing market and competitive analysis to monitor IoT threat trends, assess opportunity size, and provide data-driven insights that shape product strategy and innovation .

Your Experience

• Qualifications & Experience

• 10+ years of hands-on experience in IoT, OT, IIoT, IoMT, and network security, with deep expertise in network traffic analysis, threat detection, and security architecture design.
  

• Comprehensive understanding of passive IoT security solutions, including device discovery, behavioral analysis, and anomaly detection across diverse industrial and healthcare environments.
  

• Strong wired and wireless network architecture skills, with the ability to interpret complex customer network designs, data flows, and segmentation strategies to ensure secure and efficient deployments.
  

• Extensive experience with passive network data collection solutions, including SPAN, RSPAN, ERSPAN, and network taps such as Gigamon, for scalable visibility and traffic monitoring.
  

• Proficient in networking topologies and IoT/OT/IIoT/IoMT communication protocols, including Modbus, DNP3, BACnet, MQTT, and OPC UA, with a strong grasp of network security implications.
  

• Hands-on expertise with Network Access Control (NAC) and Next-Generation Firewall (NGFW) solutions in complex, distributed environments, ensuring secure access and policy enforcement.
  

• Technical Product & Tool Expertise

• Experience with leading enterprise and security platforms, including:
  

  • Asset Management/CMMS systems: ServiceNow
    

  • Network & Wireless Management: Cisco Prime Infrastructure, Wireless LAN Controllers
    

  • Vulnerability Management: Rapid7, Tenable, Qualys
    

  • IP Address Management (IPAM): Infoblox
    

  • SIEM/SOAR platforms: Splunk, Cortex XSOAR, QRadar
    

  • SNMP and network monitoring tools for performance and availability analytics
    

• Strong understanding of SOC workflows, incident response processes, and integration between detection, investigation, and remediation tools.
  

• Professional Skills & Achievements

• Proven experience preparing compelling RFI/RFP/RFQ responses, effectively positioning technical solutions to meet customer and business requirements.
  

• Demonstrated success leading customer evaluations, proof-of-concepts (PoCs), and technical validations, achieving high conversion rates and strong customer adoption.
  

• Skilled in competitive analysis and solution benchmarking, with the ability to articulate key differentiators and influence product development decisions.
  

• Exceptional communication and presentation skills, adept at translating complex technical concepts into clear, compelling value propositions for both technical and executive audiences.
  

• Strong customer advocacy and relationship-building skills, with experience managing complex customer engagements and resolving challenges in high-stakes environments.
  

• Proven ability to collaborate cross-functionally with Engineering, Product Management, Sales, and Marketing to define requirements, shape features, and accelerate go-to-market success.
  

• Highly organized and detail-oriented, with a demonstrated ability to synthesize information and drive strategic outcomes in dynamic, fast-paced settings.
  

• Education & Preferred Expertise

• BS/MS in Computer Science, Electrical Engineering, or related field, or equivalent military or professional experience.
  

• Bonus Experience:
  

  • Hands-on familiarity with PAN-OS and Palo Alto Networks security platforms.
    

  • Experience with EDR tools, endpoint telemetry, and behavioral analytics.
    

  • Scripting proficiency, especially leveraging RESTful APIs for automation and system integration.
    

  • Expertise in packet capture (PCAP) analysis, collection, and protocol decoding.
    

  • Knowledge of virtualization and cloud technologies, including VMware, AWS, and Azure environments.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $200,000 - $240,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.