דרושים Service Provider Customer Success Engineer ב-Orca Security ב-הודו

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

• Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships.
• Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process.
• Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion.
• Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs.
• Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security’s platform.
• Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement.
• Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services.
• EMEA timezone working hours
• Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives.
• Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience.

• Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships.
• Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement.
• Proactivity: A self-starter with the ability to anticipate customer needs and take initiative.
• Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams.
• Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus.
• Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously.

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

Unlike a traditional CSE role, this position goes beyond support and enablement to focus on:

• Cloud security use cases for Orca Security – Deep understanding of how Orca Security fits into cloud security workflows, including vulnerability management, multi-cloud compliance and posture management, cloud workload protection, container security, and application security.
• SP specific service models – Ability to learn and adapt to each partner’s unique service portfolio and business priorities, including threat intelligence, managed detection and response, and compliance-as-a-service.
• Automation & API expertise and service delivery , including advanced configurations and automated response. Orca Security uses AI to simplify searching for findings within the platform, integrates with leading AI services from Microsoft, AWS, and Google Cloud to deliver AI-driven remediation, and uses AI to empower workflows and reporting.
• Driving service catalog expansion – collaborate with Orca Channel sales and SE team to help SP’s expand their managed security offerings powered by Orca Security, driving greater customer adoption and differentiation through value-added services like threat hunting and proactive risk management.

• Strategic Partner Engagement – Serve as the primary technical advisor for Service Providers, ensuring they achieve long-term success with Orca Security’s platform.
• Technical Enablement & Best Practices – Guide Security Service Providers in designing, implementing, and optimizing cloud security monitoring and analytics services using Orca Security. Orca Security connects to environments in minutes using patented SideScanning™ technology. Orca Security supports integration with various SIEM and SOAR systems to help defend against cyber threats and respond effectively to security incidents.
• Service Expansion & Growth – Work with Security Service Providers to identify new use cases, expand service offerings, and drive customer adoption within their managed security portfolio. Orca Security’s SP Program offers a data usage licensing model for flexible service offerings and a multi-tenant management portal.
• Renewal & Risk Mitigation – Own renewal success, proactively address adoption risks, and develop strategies that ensure high-value, long-term relationships.
• Customized Success Planning – Develop tailored adoption roadmaps and help Service Providers track key metrics, ensuring alignment with their business and security objectives.
• Executive & Stakeholder Engagement – Conduct Quarterly Business Reviews (QBRs) and strategy sessions with Service Provider leadership teams to align on growth initiatives.
• Data-Driven Insights & Advisory – Analyze Security Service Provider usage patterns, provide actionable recommendations, and optimize customer outcomes based on data insights. Orca Security provides powerful dashboards like Attack Path Analysis to surface toxic combinations of risks with proper risk prioritization.
• Product & Roadmap Influence – Act as the voice of Service Providers, collaborating with Product, Engineering, and Customer Success teams to drive platform improvements.
• Industry & Market Awareness – Stay current on Service Provider trends, cybersecurity frameworks, and cloud security best practices to help partners evolve and innovate.
• Security & Service Provider Use Case Expertise – Understand how Orca Security supports security operations and actively guides Service Providers in applying it to their unique service offerings. Orca Security’s platform includes CNAPP, CSPM, Audit & Compliance, vulnerability management, multi-cloud compliance and posture management, cloud workload protection, container security, application security, and more.

• 5+ years in technical account management, partner success, security consulting, or customer success—preferably in SaaS, cybersecurity, or cloud observability.
• Experience working with Service Providers (MSP, MSSP, GSI).
• Hands-on experience with Orca Security or similar cloud security platforms.
• Deep technical knowledge of cloud services (AWS, GCP, Azure), DevSecOps, and Kubernetes security.
• Hands-on SOC/NOC experience (Big plus) – understanding analyst workflows, incident response, and security operations.
• Automation & APIs (Big Plus) – Familiarity with scripting, API integrations, and automation tools to streamline onboarding and service expansion. Orca Security offers over 40+ out-of-the-box third-party integrations, including Slack, OpsGenie, Jira, and ServiceNow.
• Strong consultative and advisory skills—translating technical capabilities into business value.
• Experience leading QBRs, executive briefings, and technical enablement workshops.
• Ability to analyze data, detect usage patterns, and make data-driven recommendations with a focus on continuous service optimization.
• Exceptional customer relationship management, communication, and strategic thinking skills.
• A bachelor’s degree in computer science, cybersecurity, or a related field is preferred.

• Make a global impact by supporting leading Service Providers in shaping the future of managed security services.
• Work at the intersection of cybersecurity, cloud technology, and data analytics.
• Be part of a customer-obsessed, high-growth SaaS company solving complex security and observability challenges.
• Competitive salary, equity, and professional development opportunities.
• Flexible, remote-first environment with a global reach.

• Own technical enablement across a large segment of self-sufficient, lower-touch customers via one-to-many engagements, campaigns, webinars, and hands-on labs.
• Drive product adoption through best practice sharing, curated guidance, and digital resources, ensuring successful onboarding and expansion without requiring high-touch support.
• Act as a technical advisor , leveraging customer telemetry to identify common friction points and proactively engage through scalable support motions.
• Collaborate cross-functionally with Product, Support, and Engineering to triage issues, improve the customer experience, and provide feedback loops for long-tail customers.
• Optimize processes and tooling that support automation and self-service success pathways.

• 3+ years in technical roles such as: Customer Success Engineering, Post-Sales Solution Engineering, TAM, or Technical Support
• 1+ years working with cloud platforms (AWS, Azure, GCP)
• Strong communication and writing skills—you’re comfortable creating enablement materials and supporting customers at scale
• Passion for solving problems, simplifying complex ideas, and helping others succeed—especially through automation, documentation, and tools

• Familiarity with CSPM/CWPP concepts: Cloud Security, Compliance, Vulnerability Management
• Hands-on experience with IaC (Terraform, CloudFormation), Kubernetes, or APIs
• Basic scripting: Bash, Python, or PowerShell

Big Ideas. Real People.

Highlights:

• High-growth: In just 6 years, we’ve reached milestones that take other companies a decade or more. In the last two years, we’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

You will be responsible for:

• Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships.
• Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process.
• Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion.
• Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs.
• Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security’s platform.
• Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement.
• Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services.
• Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives.
• Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience.

• Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships.
• Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement.
• Proactivity: A self-starter with the ability to anticipate customer needs and take initiative.
• Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams.
• Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus.
• Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously.

Highlights:

• High-growth : Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation : Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized : With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture : Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the Role:

Support our growing MSP network with onboarding, technical training, and post-sale support to increase time-to-value and retention.

Key Responsibilities:

• Provide technical enablement and business plan execution for new and existing MSP partners.
• Support partner configuration, deployment, and success.
• Work cross-functionally to improve MSP support processes.

What We’re Looking For:

• 3+ years in customer success, support, or technical onboarding.
• Familiar with security or cloud infrastructure.
• Based in India and able to support regional partners.