דרושים מהנדס תמיכה טכנית ב-Nice ב-United States, Richardson

***This role does not support H1B/I140/TN/OPT-EAD work visas***

This engineer will primarily focus on the development of server- side component design, development, testing and implementation. Experience with client-side development is a plus. This engineer will work in agile development environment and follow the agile processes and practices.

Responsibilities

• Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards.
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models / design for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Experience / Requirements

• Minimum 5 years of Java web application development experience.
• Expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/Easymock.
• Experience in Web application development using Angular, HTML5, CSSs, JQuery, Javascript, Spring MVC. and in Unit, E2E testing with Cucumber, Selenium, Playwright a huge plus.
• Experience with AI-assisted development tools (GitHub Copilot, ChatGPT, Claude, or similar) and ability to effectively integrate generative AI into the software development lifecycle for code generation, debugging, and optimization.
• Good to have experience in "Vibe Coding" methodologies - rapid prototyping, iterative development, and creative problem-solving approaches that leverage AI assistance to accelerate development velocity.
• Proven track record of driving technical innovation within development teams, including evaluation and adoption of emerging technologies, process improvements, and mentoring others on cutting-edge development practices.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Hands on experience with Continuous Integration and Test-Driven Development.
• Experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills.

Personal attributes

• Excellent interpersonal skills.
• Self-motivated & flexible.
• Demonstrates resilience and adaptability when working within organizational constraints, legacy systems, or established processes that cannot be immediately changed.
• Shows ability to find creative solutions and deliver value within existing limitations while building consensus for future improvements.
• Superior analytical and problem-solving abilities.
• Maintains positive attitude and constructive approach when faced with bureaucratic processes, technical debt, or resistance to change.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Detail oriented with excellent organization skills.

Minimum requirement of bachelor’s degree in computer science or engineering or related subject.

Responsibilities

• Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards.
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models / design for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Experience / Requirements

• Minimum 12 years of Java web application development experience.
• Must have expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/Easymock.
• Must have Experience in Web application development using any of Angular, HTML5, CSSs, JQuery, Javascript or Spring MVC.
• Experience in Unit, E2E testing with Cucumber, Playwright, Selenium a huge plus.
• Experience with AI-assisted development tools (GitHub Copilot, ChatGPT, Claude, or similar) and ability to effectively integrate generative AI into the software development lifecycle for code generation, debugging, and optimization.
• Good to have experience in "Vibe Coding" methodologies - rapid prototyping, iterative development, and creative problem-solving approaches that leverage AI assistance to accelerate development velocity.
• Proven track record of driving technical innovation within development teams, including evaluation and adoption of emerging technologies, process improvements, and mentoring others on cutting-edge development practices.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Good to have hands on experience with Continuous Integration and Test-Driven Development.
• Good to have experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills.

Personal attributes

• Excellent interpersonal skills.
• Self-motivated.
• Influences others to achieve professional advancement.
• Demonstrates resilience and adaptability when working within organizational constraints, legacy systems, or established processes that cannot be immediately changed.
• Shows ability to find creative solutions and deliver value within existing limitations while building consensus for future improvements.
• Superior analytical and problem-solving abilities.
• Maintains positive attitude and constructive approach when faced with bureaucratic processes, technical debt, or resistance to change.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Proactively seeks for improvements within and across complex domains.
• Detail oriented with excellent organization skills.

Minimum requirement of bachelor’s degree in computer science or engineering or related subject.

This engineer will primarily focus on the development of server- side component design, development, testing and implementation. Experience with client-side development is a plus. This engineer will work in agile development environment and follow the agile processes and practices.

Responsibilities

• Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards.
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models / design for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Experience / Requirements

• Minimum 8 years of Java web application development experience.
• Expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/Easymock.
• Experience in Web application development using Angular, HTML5, CSSs, JQuery, Javascript, Spring MVC. and in Unit, E2E testing with Cucumber, Selenium, Playwright a huge plus.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Hands on experience with Continuous Integration and Test-Driven Development.
• Experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills.

Personal attributes

• Excellent interpersonal skills.
• Self-motivated.
• Influences others to achieve professional advancement.
• Superior analytical and problem-solving abilities.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Proactively seeks for improvements within and across complex domains.
• Detail oriented with excellent organization skills.

Undergraduate degree in Computer Science or Engineering or related subject.

CXone Expert is an agile engineering organization, and QA is fully automated. We release new versions of our platform every week through our CI/CD pipeline. Our application infrastructure runs on AWS and is almost entirely containerized orchestrated by Kubernetes.

We need a Sr. DevOps Engineer to round out our Site Reliability / DevOps team. This person will be the go-to person for research and development of architectural changes from the infrastructure up. We have our AWS, CloudFormation, Kubernetes, and Linux experts on the team already, and need someone to partner with them to design and build improvements to our platform to help us scale reliably as we expand our customer base over the coming years. Another important part of this role is helping other engineers on the team design and implement software that scales well and is highly reliable. You will get your hands dirty and refactor existing system / application code yourself (this is a hands-on role).

Responsibilities:

• Infrastructure as Code (IaC) :
  • Collaborate with development teams to design, implement, and maintain infrastructure using tools like Terraform, or CloudFormation.
  • Automate provisioning, configuration, and scaling of cloud resources.
• Monitoring and Incident Response :
  • Set up monitoring and alerting systems (e.g., Datadog, OpenTelemetry, NewRelic, Prometheus) to track service-level indicators (SLIs) and respond to incidents promptly.
  • Participate in on-call rotations, diagnosing and resolving production issues.
• Capacity Planning and Performance Optimization :
  • Analyze system performance, identify bottlenecks, and optimize resource utilization.
  • Work closely with developers to improve application performance.
• Reliability Engineering :
  • Define and track service-level objectives (SLOs) and error budgets.
  • Implement chaos engineering practices (e.g., game days, fault injection) to validate system resilience.
• Continuous Integration and Deployment (CI/CD) :
  • Enhance CI/CD pipelines, ensuring smooth and reliable software releases.
  • Implement blue-green deployments, canary releases, and feature flags.
• Security and Compliance :
  • Collaborate with security teams to ensure compliance with industry standards (e.g., CIS, NIST, SOC, ISO).
  • Implement security best practices, including access controls, encryption, and vulnerability scanning.
• Documentation and Knowledge Sharing :
  • Document infrastructure, processes, and incident response procedures.
  • Share knowledge with team members through internal workshops or presentations.

Requirements:

• Education : Bachelor’s degree in computer science, software engineering, or a related field. Master’s degree preferred.
• Experience :
  • Minimum of 5 years in DevOps or SRE roles.
  • Proficiency in cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
• Programming and Scripting :
  • Strong scripting skills (Python, Bash, or similar).
  • Familiarity with Git and version control.
• Collaboration and Communication :
  • Excellent teamwork and communication skills.
  • Ability to work across cross-functional teams.
• Problem-Solving and Analytical Skills :
  • Proven ability to troubleshoot complex issues and optimize system performance.
• Certifications (optional):
  • AWS Certified DevOps Engineer, Google Professional DevOps Engineer, or similar.