דרושים Elearning Instructional Designer Product Training ב-Nice ב-Philippines, Manila

to join our fast-paced software company. In this role, you’ll be a critical partner to our product and go-to-market teams, driving operational excellence across the product lifecycle. You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow

Key Responsibilities

• Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
• Communicate in an effective and professional way with stakeholders and customers
• Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
• Create and manage project plans, timelines, risks, and status communication methods.
• Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
• Develop and manage operational processes that improve team efficiency and collaboration
• Champion best practices in documentation, product communications, and feedback loops

Qualifications

• 4+ years of experience in program/project management, product operations, or related roles in a software or tech company
• Proven experience managing cross-functional projects and working with product and GTM teams
• Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
• Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
• Proven ability to influence without authority in a cross-functional, fast-paced environment
• Strong collaborator and team player with the ability to work effectively in a matrixed organization
• Process-oriented mindset with a focus on continuous improvement and operational excellence
• Self-motivated and committed to professional excellence in all aspects of work
• Familiarity with product management and collaboration tools (e.g., Jira, Confluence, SharePoint, MS Office Suite, ,etc.)
• Analytical mindset with the ability to use data to drive decisions and improve processes
• Experience in SaaS or enterprise software environments is a plus

Reporting into:Role Type:Individual Contributor

Instructional Design and Technical Curriculum Development

• Design and develop technical enablement content for global use within live and virtual environments to educate learners about new and existing technologies
• Develop e-Learning content designed to provide a continuous learning environment
• Develop and deploy learning assessments to ensure and improve information retention
• Keep existing training material (documents, guides, videos, interactive guided navigation, etc.) updated with each NICE platform version release (quarterly release cycle).

Research and Sustain Technical Product Aptitude

• Be current on new NICE product features and platform releases to seamlessly transition that knowledge to internal and external customers
• Work cross-functionally with Product Management, Solution Consultants, and Engineering to support new product deployments through training
• Ability to deliver product and technology-based trainings to a variety of different learner profiles

Training Delivery and Facilitation

• Deliver Instructor-Led and Virtual trainings primarily to NICE clients, but also employees and business partners as needed to increase NICE product adoption rates
• Travel and attend relevant live trainings, client launches, and meetings to develop strong relationships with customers

Have you got what it takes?

• Bachelor's Degree or equivalent years of experience required, with outstanding academic performance or equivalent.
• 2+ years of customer training work experience in the SAAS industry.
• 3+ years in instructional design or courseware development.
• 2+ years of experience working with the NICE Product Line and Configuration Tools, or other contact center solution(s).
• 2+ years in a direct client-facing role with a demonstrated track record of successfully applying problem solving, critical thinking, and analytical skills.
• Solid technical aptitude to learn NICE’s product portfolio, value proposition, and how customers utilize our solutions.
• Proficiency in all MS Office products.
• Knowledge of Pendo, Salesforce, Jira, Confluence, and Asana preferred.
• Familiarity with rapid authoring tools (e.g., Adobe Captivate, Articulate Storyline and/or Articulate Rise).
• Experience developing training videos using Snagit and Camtasia for video capture and editing, and voiceover tools (e.g., Elevenlabs, Wellsaidlabs, AWS Polly).
• Experience leveraging various Learning Management Systems, compliance standards (e.g., SCORM), and/or Knowledge Management Systems.
• Experience Uploading and Managing training content (e-Learning) in an LMS, preferably Cornerstone On Demand.
• Cloud-Based Software Training/Onboarding experience preferred.
• Experience in creating and/or managing client User Groups and Certification programs.
• Ability to identify competency gaps that can be addressed through learning and development programs necessary to leverage on-the-job performance.
• Ability to work collaboratively and effectively within a team environment.
• Self-initiation and ability to work independently to quickly absorb product, company, and industry information.
• Exceptional verbal and written communication skills.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Manager, Education
Individual Contributor

Instructional Design and Technical Curriculum Development

• Design and develop technical enablement content for global use within live and virtual environments to educate learners about new and existing technologies
• Develop e-Learning content designed to provide a continuous learning environment
• Develop and deploy learning assessments to ensure and improve information retention
• Keep existing training material (documents, guides, videos, interactive guided navigation, etc.) updated with each NICE platform version release (quarterly release cycle).

Research and Sustain Technical Product Aptitude

• Be current on new NICE product features and platform releases to seamlessly transition that knowledge to internal and external customers
• Work cross-functionally with Product Management, Solution Consultants, and Engineering to support new product deployments through training
• Ability to deliver product and technology-based trainings to a variety of different learner profiles

Training Delivery and Facilitation

• Deliver Instructor-Led and Virtual trainings primarily to NICE clients, but also employees and business partners as needed to increase NICE product adoption rates
• Travel and attend relevant live trainings, client launches, and meetings to develop strong relationships with customers

How will you make an impact?

• 2 years of experience working with the NICE Product Line and Configuration Tools, or other contact center solution(s)
• Knowledge of Pendo, Salesforce, Jira, Confluence, and Asana preferred
• Cloud Based Software Training/Onboarding experience preferred
• Experience in creating and/or managing client User Groups and Certification programs
• Familiarity with rapid authoring tools (e.g., Adobe Captivate, Articulate Storyline and/or Articulate Rise)
• Experience developing training videos using Snaggit and Camtasia for video capture and editing, and (Elevenlabs, Wellsaidlabs, AWS Polly) for voiceover.
• Experience leveraging various Learning Management System, compliance standards (e.g., SCORM) and/or Knowledge Management Systems
• Experience Uploading and Managing training content (e-Learning) in an LMS, preferably Cornerstone On Demand.

Have you got what it takes?

• Bachelor's Degree or equivalent years of experience required, with outstanding academic performance or equivalent
• 3+ years in instructional design or courseware development
• Solid technical aptitude to learn NICE’s product portfolio, value proposition, and how customers utilize our solutions
• 2+ years in a direct client facing role with a demonstrated track record of successfully applying problem solving, critical thinking, and analytical skills
• Ability to identify competency gaps that can be addressed through learning and development programs necessary to leverage on-the-job performance
• Ability to work collaboratively and effectively within a team environment
• Self-initiation and ability to work independently to quickly absorb product, company, and industry information.
• 2+ years of customer training work experience in the SAAS industry
• Proficiency in all MS Office products
• Exceptional verbal and written communications skills

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Individual Contributor

to join our fast-paced software company. In this role, you’ll be a critical partner to our product and go-to-market teams, driving operational excellence across the product lifecycle. You will own and optimize cross-functional processes, coordinate product launch activities, and help scale our delivery operations as we grow

Key Responsibilities

• Lead and coordinate cross-functional initiatives across product, engineering, enablement teams, pricing, billing, marketing, and customer success teams
• Communicate in an effective and professional way with stakeholders and customers
• Drive planning, execution, and delivery of product launch, ensuring milestones are met on time and within scope
• Create and manage project plans, timelines, risks, and status communication methods.
• Support product management teams with tools, reporting, data, and frameworks to improve product planning, prioritization, and delivery
• Develop and manage operational processes that improve team efficiency and collaboration
• Champion best practices in documentation, product communications, and feedback loops

Qualifications

• 4+ years of experience in program/project management, product operations, or related roles in a software or tech company
• Proven experience managing cross-functional projects and working with product and GTM teams
• Excellent interpersonal and communication skills, both written and verbal, including the ability to distill large quantities of information into concise and effective presentations for senior management and other stakeholders
• Exceptionally well-organized, with a demonstrated ability to manage multiple priorities simultaneously, plan and track timelines and deliverables, and develop effective monitoring systems to ensure project success
• Proven ability to influence without authority in a cross-functional, fast-paced environment
• Strong collaborator and team player with the ability to work effectively in a matrixed organization
• Process-oriented mindset with a focus on continuous improvement and operational excellence
• Self-motivated and committed to professional excellence in all aspects of work
• Familiarity with product management and collaboration tools (e.g., Jira, Confluence, SharePoint, MS Office Suite, ,etc.)
• Analytical mindset with the ability to use data to drive decisions and improve processes
• Experience in SaaS or enterprise software environments is a plus

Reporting into:Director, Professional Services
Role Type:Individual Contributor

How will you make an impact?

• Design customer-facing eLearning courses and programs on our NICE CXone Mpower platform, that are interactive, engaging, and role base to enhance the learning experience and drive product skills.
• Create eLearning content from scratch and update existing content for new product releases based on product training requirements.
• Manage training development projects end-to-end, including structuring course content, creating storyboards, scripting voiceover, and producing the content.
• Work closely with product experts and SMEs to gather knowledge on product features and use cases, and then translate this information into accessible, learner-friendly content.
• Manage review and feedback processes with SMEs to ensure suitability, accuracy, relevance, quality, and clarity of content.
• Become proficient in NICE CXone Mpower platform to drive course design and development based on product knowhow.
• Provide support and instructional design guidance to content creators across the organization, helping them produce high-quality educational materials.
• Support business requirement to curate, compile and create learning program for internal and external learners.
• Upload and maintain eLearning videos, courses and programs on the Learning Management System (LMS).
• Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained.
• Collaborate with global teams and stakeholders to achieve business objectives and ensure alignment across projects.
• Stay up-to-date with industry trends, new technologies, and best practices in instructional design and eLearning development to drive continuous improvement in effectiveness and efficiency of eLearning development.

Have you got what it takes?

• At least 3 years of experience in instructional design, specializing in eLearning development for product training within the software industry.
• Strong proficiency in instructional design methodologies and tools such as Articulate Storyline, Camtasia or similar
• Proven experience with designing and developing eLearning courses and video tutorials.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with experts and cross-functional teams globally and manage multiple projects simultaneously.
• Demonstrated ability to independently learn and attain proficiency in new software developments and evolving training methodologies and tools.
• Excellent task and time management skills and ability to work with urgency and with minimal supervision.
• Fluent English proficiency (mother-tongue level) – Exceptional verbal and written communication skills in English are required.
• Ability to work in US business hours – Must be available to work during US time zones to align with team and business needs.
• Self-motivated professional and team player.
• A positive "Can-Do" attitude with a passion for training and learning.

You will have an advantage if you also have:

• A Bachelor’s or Master’s degree in Instructional Design and Technology.
• Experience in customer success / support / implementation in a software company.
• Experience in the SaaS industry.
• Experience with the contact center environment and technology.
• Experience with Cornerstone OnDemand Learning Management Systems (LMS).

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Manager, Education
Individual Contributor