Job Responsibilities:
- Develop and implement the vision and roadmap for HLCM's Lines of Business updates.
- Define and report on product business metrics, including objectives and key results (OKRs).
- Conduct initial assessments of project intake and dependencies, gathering additional information as needed.
- Create decision support tools and queues for review with Product Management.
- Collaborate with Product Management and Agility Leads to maintain a prioritized backlog for seamless development and delivery.
- Guarantee the timely and coordinated delivery of products and features.
- Assist the HL Business Management team with budget, forecast, compliance, reporting, and automation needs.
- Support specific Lines of Business (Secondary Marketing, MSR, Portfolio, Loan Delivery, Remedy, and Pledge) while fostering cross-functional collaboration across all LOBs.
- Ensure all issues are properly sized, linked, and documented in collaboration with Agility Leads.
Required qualifications, capabilities and skills:
- Must be able to work well in an environment with defined timelines and delivery schedules
- Proven working experience in project or product management (minimum 2 years’ experience working on or managing collaborative projects in financial services or technology setting)
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Microsoft Office
- Understanding of the mortgage servicing business
- Excellent attention to detail
- Experience with scaled agility frameworks (Lean and Agile)
- Ability to understand technical concepts
Preferred qualifications, capabilities and skills:
- Bachelor's degree in Business, Finance, MIS
- Project management experience preferred