דרושים Regional Employee Services Generalist Hr Operations ב-Netflix ב-Philippines, Manila

The Role

This role is primarily tactical and does not have any direct reports.

Key Responsibilities:

• Conduct thorough audits of title setups to ensure launches are seamless

• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time

• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards

• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others

• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use

• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner

• Develop operational and technical expertise as it relates to title launches

Required Experience/Skills:

• 5+ years in asset and/or project coordination

• Korean language skill is required for this role

• Ability to thrive in a fast-paced environment

• Experience in fast-paced operational setup where SLA adherence is critical

• Excellent project management skills and the ability to keep multiple priorities moving at the same time

• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests

• Adept in project tracking and task management systems such as Airtable and Monday.com

• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines

• Ability to grasp technical workflows quickly

• Adaptability to switch across different work streams or projects, depending on business needs

• Experience in working on global teams with diverse backgrounds and perspectives

• Clear, concise, and flexible communicator

• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office

The Role

This role is primarily tactical and does not have any direct reports.

Key Responsibilities:

• Conduct thorough audits of title setups to ensure launches are seamless

• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time

• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards

• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others

• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use

• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner

• Develop operational and technical expertise as it relates to title launches

Required Experience/Skills:

• 5+ years in asset and/or project coordination

• Ability to thrive in a fast-paced environment

• Experience in fast-paced operational setup where SLA adherence is critical

• Excellent project management skills and the ability to keep multiple priorities moving at the same time

• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests

• Adept in project tracking and task management systems such as Airtable and Monday.com

• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines

• Ability to grasp technical workflows quickly

• Adaptability to switch across different work streams or projects, depending on business needs

• Experience in working on global teams with diverse backgrounds and perspectives

• Clear, concise, and flexible communicator

• Japanese/Korean language skills are a plus, but not required

• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office

Responsibilities

• Exceptional at leading the implementation of strategic talent initiatives across a variety of disciplines: culture building, organizational development, talent management, and inclusion and diversity. You are interested and experienced in thinking strategically while having a proven ability and interest in hands-on work and execution.

• A dynamic and thoughtful leader with a collaborative and influential leadership style, the ability to inspire others into action, and to think creatively about solutions. Your business leaders trust your judgment and seek your perspective.

• Experienced in developing highly effective leaders who build strong teams, leading with empathy, and unlocking the capabilities of a global, diverse workforce. You are a strong Ally and understand how to lead change toward a culture of inclusion.

• Passionate about and experienced with leading through change and navigating ambiguity, while maintaining operational excellence. Comfortable working autonomously and able to demonstrate proactivity in identifying and addressing potential challenges before they become problems.

• Adept at exploring and analyzing data to identify insights and opportunities for business impact, using data to drive business decisions and tell a compelling story that influences stakeholders.

• A self-starter who is comfortable in both the details and strategy, demonstrating curiosity about the business and organization overall with a desire to uplevel the partnership with the teams they support.

• A great communicator who can share context effectively and bring clarity to messages.

Qualifications

• Minimum of 12 years on progressive human resources experience working in dynamic environments, must have robust HR Business Partner experience and proven ability and interest to be hands-on. .

• A background or knowledge in the shared service industry and ability to lead the team is also a plus.

• Strategic thinking and business acumen with the ability to translate business strategy into actionable talent solutions.

• Demonstrated learning agility and adaptability.

• Demonstrated stakeholder management and influencing skills - especially with senior leaders.

• Track record of thriving in a high-performance culture with strong resilience.

• Proven coaching, communication, and leadership skills, setting an example of excellence.

• Analytical skills with experience in using data to drive decision-making.

• Expertise in change management, capable of navigating complex and ambiguous situations.

• Cultural sensitivity and experience in working within a diverse, multicultural environment.

• Good understanding and experience in Philippines Labor Law

• Fluency in English is required

To be successful in this role, you need to be a strong people manager; great at giving and receiving feedback, fostering new ideas, and empowering others. You also need a strong software engineering background, to be a quick and data-driven learner, to have proven data engineering and system design skills, and the ability to lead large multi-disciplinary, cross-functional teams.

• You intuitively understand business and technology and you leverage that to guide a team by providing relevant context and inspiration.

• Recruiting:
  You are constantly on the lookout for talent and have a knack for recognizing and attracting top-tier engineers to your team. You understand the importance of building an amazing team that is additive and diverse, and the value it brings to the overall company.

• Feedback & Development:
  You will coach and guide employees through their strengths and weaknesses through regular feedback.

• Contribute to Data Science & Engineering Leadership.
  You will be expected to participate in leadership conversations and interview for engineering teams across Netflix.

• Partnership:
  You will continue to establish strong relationships with both business and technical leaders across Netflix.

Skills & Characteristics:

• You are a natural people leader who also demonstrates humility. You care deeply about people, and their success. You invest in your relationships, so that you have an understanding of the whole person and their perspective.

• You’re not afraid of hard conversations, and are gifted at coaching your colleagues through difficult situations. You are comfortable sharing your perspective on challenging people dynamics.

• You seek to de-escalate tense situations, and are creative & flexible in finding balance with partners to maximize impact.

• You are a strong communicator, and self-aware about how others perceive your comments. As someone in a leadership role you aim to be assertive, not passive nor aggressive, in providing input, support, and feedback.

• You are forward-looking and able to anticipate the investments Netflix should be making to improve efficiency, innovation, and alignment. You identify areas for continuous improvement, and persistently advocate for action to address them.

• You have an impeccable eye for technical talent, and a history of influencing hiring decisions across organizations. In this role you will be expected to understand how the Data Science & Engineering organization’s broad hiring strategy translates into the needs of our team, and our partners.

• You’re allergic to micromanagement. You prefer to give context, delegate, and watch amazing people exceed your hopes and expectations.

• You work hard, and you have healthy boundaries. You know how to prioritize both your work and personal commitments without set boundaries or guidelines.

• You have 10+ years software development experience. You have a mastery of object-oriented design and design patterns, and programming skills.

• You have 5+ years of engineering team management experience.

• You have a MS in Computer Science/Engineering, or related field.

• You have used big data technologies (i.e. Spark/MapReduce/Hadoop, etc.) at one point in your career, and have built web-scale data pipelines.

• You have used SQL and reporting tools at one point in your career, and are analytically savvy.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $360,000 - $920,000.

Job is open for no less than 7 days and will be removed when the position is filled.

• You will provide in-depth analysis or specialization for complex or escalated HR inquiries, concerns, and cases. Some examples include local Onboarding and Benefits support, Payroll, Leaves of Absence, and Stock Options Program.

• You will be responsible for delivering service at key moments in the employee’s lifecycle, such as new hire orientation, exit logistics support, and international transfers.

• Collaborate with the Global Talent Operations Centers (GTOC) to provide guidance, solutions, and specialized insights to establish standardized services throughout the organization, all while adhering to employment laws and regulations. GTOCs are our employee’s first point of contact, and we expect the Generalist to partner with them in the overall service delivery

• Design, build, and stabilize new HR process frameworks, assessing their suitability for transition to the Global Talent Operations Team through detailed intake and stabilization

• Update and create Work Instructions and Job Aids for our Global Talent Operations Team to facilitate efficient service delivery. Develop and maintain documentation for Tier 2 services

• Collaborate with internal partner teams (e.g., Payroll, Benefits, Mobility) to enhance knowledge management and process improvement across service delivery centers

• Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams

• Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks

• Take an active role in compliance initiatives, adapting to varying compliance requirements across regions

• Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights

• Leverage data and metrics to develop insights that can further enhance our service delivery

• Exemplify the Netflix Culture Memo values, fostering collaboration and supporting the Talent Operations Team

• Strong understanding of employment and labor laws (primarily Philippines and the rest of Southeast Asia - Thailand, Singapore, among others), balancing compliance with flexibility and efficiency

• Ability to comprehend complex processes and apply them effectively to unique scenarios

• Skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.

• Effective problem-solving skills, offering sustainable and scalable solutions even in challenging situations

• Comfortable working both independently and collaboratively in a fast-paced, project-oriented environment

• Familiarity with Project Management principles and Agile methodologies

• Strong negotiation skills to work with partner teams, establishing clear responsibilities and alignment

• Proficiency in knowledge management, creating user-friendly work instructions, and educating others on processes

• Data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies

• Excellent analytical skills to translate data into impactful insights and recommendations

• Bachelor's degree in HR, Business, or related field (or equivalent work experience)

• 6+ years of experience in HR Operations, HR Shared Services, or similar roles

• Proven track record of successfully managing complex processes, projects, and initiatives

• Strong grasp of employment laws and regulations in the Philippines and other countries in Southeast Asia (SEA)

• Understanding of data analysis tools and techniques

• Exceptional communication and interpersonal skills

• Relevant HR certifications are a plus

• Must be amenable to working hybrid (2-3 times onsite per week) in our office in Makati

Responsibilities:

• Transition Planning and Execution: Develop, implement, and manage comprehensive transition plans for new services and changes. Coordinate with cross-functional teams to ensure timely and efficient execution of transition activities. Maintain a robust governance framework to ensure adherence to timelines and deliverables.

• Risk Management: Identify potential risks and issues related to transitions and develop proactive mitigation strategies.

• Knowledge Transfer and Training: Organize training sessions and knowledge transfer activities to ensure Service Delivery teams are fully prepared to support changes to existing workflows or new services. This includes ensuring that all processes are thoroughly documented and easy to understand.

• Stakeholder Engagement: Foster strong collaboration with key stakeholders to understand their needs, educate them on the transition process, address any concerns, and ensure alignment and support for successful transition outcomes.

• Process Improvement: Continuously identify opportunities for process improvements during transitions and implement best practices to enhance service delivery efficiency and effectiveness.

• Communication and Performance Monitoring: Ensure clear, concise, and timely communication with all stakeholders about transition plans, progress, updates, and any changes. Gather data on Service Delivery performance and transition progress, and share findings and recommendations.

Qualifications:

• At least 5 years of proven experience in HR service delivery, transition management, or a related role

• Familiarity with Service Center technologies, such as ticket management, knowledge management, dashboards, and so on. If you have experience with Workday and/or Zendesk, that's a plus!

• Strong organizational and project management skills

• Excellent communication and interpersonal skills

• Ability to work collaboratively with cross-functional teams

• Detail-oriented with strong analytical and problem-solving abilities

• Amenable to work in a hybrid setup

• Flexibility in schedule to accommodate meetings across multiple time zones