דרושים ב-Netflix ב-Brazil, São Paulo

You will be a resource for cross-functional teams on matters related to the Netflix customer experience. While liaising with our Regulatory Compliance and Consumer Protection teams, you will analyze, investigate, and respond to private and government-issued consumer claims and manage a variety of legally sensitive CS workflows.

The position is based in São Pauloand reports to the Manager of Investigations & Response in São Paulo.

• Analyze, investigate, and accurately handle high-priority inquiries from consumers, agencies, lawyers, governmental and/or regulatory entities, or other online portals regarding Netflix’s consumer practices and experiences

• Act as the subject matter expert for consumer claims investigations in the LATAM region, providing guidance and insights on local consumer protection regulations and practices

• Analyze, detect, and summarize complex fact patterns, customer matters, and concepts across multiple operational queues

• Ensure compliance with applicable laws and terms of service while upholding Netflix’s strong commitment to the members’ experience

• Conduct research and extract member data to craft legally sensitive documents.

• Comply with legal and high-risk customer service requests within legal deadlines

• Triage complex issues and articulate recommended solutions concisely and succinctly.

• Interact and partner with various cross-functional stakeholders such asRegulatory Compliance, Consumer Protection, and Privacy Legal teams

• Liaise with LATAM consumer protection agencies and regulatory bodies as needed, ensuring timely and accurate responses in Spanish

• Evaluate and investigate issues while liaising on corporate policies to prevent compliance issues and reduce potential risks to the Netflix brand and reputation

• Maintain and improve documentation to drive operational improvements

• Ensure that processes are updated and efficient

• Use data to understand volume and uncover trends to drive decision-making

• Analyze data to identify patterns and make informed recommendations for response and/handling strategies

• Partners with External Partner team(s) on workflow ownership, includingplaybooks and operational improvements

• Collect feedback, identify trends, and implement growth opportunities for the External Partner team(s)

• 3+ years of experience managing and handling high-volume queues, preferably within data protection, regulatory compliance, and similar industries

• Demonstrated expertise in consumer protection regulations, practices, and handling consumer claims within the LATAM region

• Excellent written and verbal communication skills in English, Portuguese (Brazil), and Spanish (Latam)

• Strong analytical and critical thinking skills, with the ability to review high-complexity data across multiple tools, connect the dots, and identify trends

• Possess situational awareness to identify and escalate matters that require urgent attention

• A strong understanding of legal processes and compliance regulations

• Superior organizational skills, extraordinary attention to detail, and a ‘challenge-the-status-quo’ mindset that processes can always be improved

• Self-starter and fast learner who can work independently while using impeccable judgment

• Ability to adapt to business needs and thrive in a fast-paced environment with shifting priorities, while successfully managing multiple tasks and high-visibility projects with strict deadlines

• Receptive to and able to appropriately incorporate real-time feedback

• Proficiency in Zendesk and/or other Customer Service software ticketing systems.

• Previous direct experience and/or familiarity with Customer Service organizations is a plus

Responsibilities

• Perform Accounts Payable Supplier Payments, including ERP system payments and bank portal payments

• Main scope will cover transactions for LATAM and UCAN regions, but may include EMEA and APAC regions

• Back-up to regional Payment Specialist counterparts

• Payment and Bank reconciliations

• Investigate,resolve Payment returns and rejections and improve processes based on root causes analysis

• Supports tasks as part of the Global AP Payments function

• Participate in key initiatives for Supplier Invoice payments, including testing host-to-host (H2H) payment integrations with Bank Partners

• Work closely with the Financial Applications (FinTech) Team to troubleshoot all system issues related to the AP Payments process

• AP cross-functional alignment on improvements and scaling payments volume

• Research, identify, and implement Bank and System tools that will drive accuracy and efficiency of Payments

• Support monthly Accounts Payable close activities as needed (i.e. assisting with journal entries and reconciliations, assist the Accounting Team with close inquiries)

• Keep up-to-date on Domestic and International Bank trends, Country and Currency requirements for Payments

• Manage inquiries in ticketing system and reply to inquiries and payment verification

• Perform ad hoc duties, such as audit and support for Finance, Tax and SOX teams

Skills Required

• Customer Service oriented person who focuses on effective communication and attention to detail

• Able to work with high volume of transactions in a fast-paced environment

• Able to maintain a high level of accuracy in preparing and entering financial information

• Excellent written and verbal communication skills

• Proficient in Excel and ERP systems (Workday experience a plus)

• Highly motivated with the ability to work independently

• Forward looking thinker who can articulate the need for and implement process improvements

• Understanding of SOX compliance rules and guidelines

• Fluent in English and Portuguese, proficient in other languages a plus

Education and Experience

• Accounting or Finance background

• 5+ years of relevant experience

• Degree in a relevant field of study

• Experience at a Global Company a plus

• Knowledge of cloud related ERP systems a plus

• Synthesize data from multiple sources (quantitative surveys, qualitative, behavioral, 3rd party) to craft clear meanings and create bigger insights.

• As part of the LatAm CI team, proactively partner with other CI researchers and cross-functional partners, including Content, Marketing, Product, Data Science, Brand, Finance and Strategy, Partnerships, etc., to develop new research initiatives.

• Identify & prioritize high-impact research opportunities; Design, execute, and socialize a range of studies that inform a variety of strategic & show-level business decisions.

• Work closely with Netflix creative executives and external creators to provide insight that helps to guide show development and strengthen series/films during post-production.

• Provide insight that helps the marketing and communications teams decide how to best position Netflix series in the marketplace at a global scale.

• 8-10 years of experience in content or audience-related research, and/or analytics. Hands-on experience leading end-to-end mixed methods research studies is required.

• Well-versed in entertainment research.

• Experience socializing insights across different departments, from content/creative to marketing/communications to other researchers, pivoting to different needs seamlessly.

• A phenomenal communicator, written and verbal, with compelling storytelling capabilities, allowing your partners to think/feel things they wouldn’t have otherwise.

• A phenomenal communicator, written and verbal, with compelling storytelling capabilities, allowing your partners to think/feel things they wouldn’t have otherwise.

• Skilled at translating findings into strategic business recommendations; an expert at connecting dots and surfacing learnings from past research to apply today.

• A proactive self-starter, comfortable working within a self-directed culture and navigating ambiguity.

• An excellent collaborator, able to build strong partnerships both within your team and with business partners.

• A resilient, flexible, and selfless individual with a growth mindset, comfortable managing through ambiguity and learning new things, who aligns with

• Able to prioritize their efforts in line with business needs, and juggle multiple requests from different colleagues.

• Attention to detail, without losing sight of the big picture.

• English proficiency is required. Spanish is a plus.

About the Role

We are seeking an experienced Senior Tax Analyst to provide indirect tax support in our São Paulo office. You will report to the Tax Manager, Brazil in São Paulo and will be deeply involved in all aspects of indirect tax: compliance, invoicing and account reconciliations related to our Brazilian activities, as well as supporting business readiness for indirect tax reform.

You will support the Brazil Tax Manager on indirect tax matters, working closely with local and regional Tax and Financial Reporting teams.

You will also regularly collaborate with cross-functional partners in Public Policy, Treasury, Controllership, and Payments, both from a compliance and business advisory perspective.

Your primary responsibilities will be managing and reviewing indirect tax fillings, and providing business support related to indirect taxes, including Brazilian indirect tax reform.

• Reviewing indirect tax and credit amounts (ISS, ICMS, IPI, PIS and COFINS, etc) and indirect tax obligations (EFD ICMS-IPI, EFD Contribuições, EFD-Reinf, GIA, DCTF and DCTFWeb)

• Performing month-end close routines such as posting journal entries, and preparing and/or reviewing tax account reconciliations

• Providing support during internal and external tax audits and coordinating project implementation deadlines and deliverables with external vendors

• Determining relevant tax treatment applicable to import/ export transactions, fixed asset movements, or any other one-off activity

• Analyzing, documenting and communicating indirect tax issues, including those related to indirect tax reform

• Collaborating with Public Policy to monitor legislative changes and proposals related to Brazilian tax reform

• Analyzing and documenting the potential impact of tax reform on the company’s operations, processes, systems and financials to comply with new regulations

• Proposing strategies for project implementation designed to ensure compliance with new tax laws and regulations

• Performing other project related tasks as assigned by the Brazil Tax Manager

• and our

• Bachelor’s degree in Law, and solid knowledge of Accounting

• 8+ years of relevant experience in indirect taxes; knowledge of importation / exportation routines and process

• Possess strong written and verbal communication skills; demonstrate ability to clearly convey complex tax concepts, prepare memos, and collaborate effectively with cross-functional teams and build relationships

• Highly proficient in spreadsheets, ERP and tax systems; experience with Synchro and Google applications preferred; Workday and Blackline is a plus

• Proven ability to work proactively, independently and accurately to meet tight deadlines in a fast-paced, dynamic environment

• Never satisfied with the status quo; always seeking to improve existing processes; open to new or challenging ideas presented by others

• Highly skilled at managing multiple tasks and deadlines simultaneously

• Fluent in Portuguese and English

In this role, you will partner with the following cross-functional partners:

• Business Owners - Execute all finance-related tasks (procurement support, reviewing and re-negotiating contracts, vendor management, creating purchase orders, reviewing invoices, expense reporting) and be an embedded partner and active contributor across various Product teams.

• Accounts Payable - Create POs where applicable and provide non-PO invoice coding to enable timely and accurate invoice processing and accurate financial reporting.

• Accounting - Drive an accurate and timely month-end close by owning the accrual process and explaining variance drivers.

• Finance & Strategy - Ensure accurate coding to provide meaningful reporting and identify opportunities to use data to drive business decisions.

• Finance Technology - Design, simplify, and automate finance and payment workflows and partner on system enhancements to help automate workflows to scale.

Responsibilities:

• Be an embedded business partner for our growing Ads team across Latin America

• Ensure the operational excellence of the Finance Procurement Operations team and systems supporting the goals of Ads Program scale and independence

• Design and enhance finance workflows and tools to support the ads business

• Partner closely with the business and legal to support supplier sourcing decisions and contract reviews and renewals to build a resilient and diverse supply chain that keeps pace with the evolving needs of our business

• Own finance-related tasks (supplier sourcing, reviewing contracts, creating and reviewing purchase orders, facilitating change orders, reviewing invoices, vendor management, management reporting, etc.) that drive financial accuracy

• Own the month-end accrual process and partner with the operations accounting team to address any significant period-over-period variances in spend

• Ensure accurate coding of expenses to provide meaningful reporting, help track actuals to budget/forecast, and communicate any expected variances

• Review trends in invoicing volume and partner with the accounts payable team on the volume of non-PO and manual invoices, non-OCR invoices, etc.

• Identify process gaps and drive projects to simplify and automate finance and payment workflows

• Perform other duties and ad hoc tasks contributing to the organization’s goals

Requirements:

• You exemplify our Netflix Culture

• Minimum 6 years experience in the Ads industry or other similar fast-paced industries

• 6+ years of relevant Finance and/or Accounting experience with a working knowledge of US GAAP / IFRS accounting frameworks

• Deep knowledge and understanding of the Procure-to-Pay process workflow, including supplier sourcing, contract reviews, and procure-to-pay process

• Experience in working with key stakeholders across the globe

• Ability to maintain a high level of accuracy in preparing and entering financial information

• You are a service-oriented person who focuses on quality communication and attention to detail

• Excellent written and verbal communication skills

• Adaptable - You are comfortable in an ever-changing ecosystem of content, finance, and accounting issues and projects

Extra dose of awesomeness if you have:

• Industry experience at a large international corporation

• Experience working with a shared services center in different regions

• ERP and Procurement systems experience with Workday Financials and Tableau

• Minimum 3 years experience working with entertainment or other similar industries

to offer our members with more choice in how they consume their content. Our new tier allows us to attract new members at a lower price point, while also creating a compelling path for advertisers to reach audiences that are deeply immersed.

Key Responsibilities

• Leverage proprietary and syndicated tools to create and present analyses for internal and external clients that tell Netflix’s audience story to the marketplace and advertiser clients.

• Support the Advertising Sales team with research and analytics, including but not limited to audience data, site metrics, normative data, and Netflix ad inventory.

• Collaborate closely with Data Science teams to build the dashboards and tools that identify relevant audience and content insights for our partners. Craft these insights into compelling narratives.

• Develop a comprehensive understanding of current and potential clients’ research and measurement goals. Work with clients and 3rd party vendors to manage the end to end process of utilizing measurement tools that will enable those analyses, including Audience Validation, Vertical Insights, and Reach/Frequency Analyses.

• Research and analyze industries, companies, business models, and marketing strategies in key advertiser verticals such as CPG, Retail, Tech, and Telecom; Create market-facing insights that foretell emerging trends in these verticals.

• Contribute to the development of the research components of presentations for our go-to-market positioning and any other ad hoc requests from the sales and marketing team.

• Execute timely requests for custom media targets and audiences based on media briefs and RFPs.

• Own stakeholder communication on individual projects by setting clear timelines, next steps and delivering accordingly.

• Be a TV/Video and Digital expert. Have a deep understanding of the benefits of TV advertising and of the Netflix Ads Audience.

• Integrate campaign measurement outputs to craft a compelling narrative, present insights independently to clients and agencies, and offer guidance on optimizing their media mix.

• Design and execute advanced causal test and learn solutions for Brand Effectiveness, Incremental lift, and other key metrics. Design and execute advanced quantitative and qualitative research around audiences, verticals/industries and content / entertainment.

• Conduct in-depth analysis of measurement outputs, providing comprehensive and actionable insights.

• Synthesize complex measurement output and tell a comprehensive story to senior stakeholders.

• Contribute to the development of advertiser and category-specific learning agendas & playbooks, bringing innovative approaches to the table.

• Develop case studies from ongoing and completed analyses

Experience & Skills

• 4-6 years media research / analysis experience at Streaming, TV, digital media company or media / digital agency.

• A passion for marketing, research and analytics.

• Must have a comprehensive understanding of the advertising and media businesses, with exposure to the advertising research.

• Proficient understanding of quantitative and qualitative methodologies within the advertising landscape.

• Proficient experience in research methods and data analysis - 1st party data, customer research, qualitative and quantitative studies.

• Strong understanding of methodology, data, and systems from syndicated research providers (e.g. Nielsen Ibope, GWI, TGI, comScore).

• Strong understanding of local TV audience measurement planning data and analytics systems.

• Strong understanding of the competitive streaming and TV marketplace.

• Intermediate understanding of digital media ad sales and marketplaces including Direct IO, Upfronts & Programmatic advertising."

• Self-starter and self-motivated with strong communication skills and expertise in managing larger-scale, complex projects.

• A builder: able to thrive in a startup environment with ambiguity, and support a global function and team for the future.

• Demonstrated ability to generate strategic insights from rigorous analysis.

• Comfort in analyzing large and disparate data sets to glean meaningful insights.

• Proficiency with Microsoft Excel and PowerPoint & a Data visualization tool (Tableau is desirable).

• Familiarity with Google Docs is desirable.

• Familiarity with concepts of database design and SQL is desirable.

• Expertise in advanced measurement methodologies is desirable (Reach & Frequency, Incremental lift, Brand lift, Matched-Market testing, Multi-Cell testing, A/B testing, Marketing Mix Models and bespoke campaign effectiveness studies).

• Proficient in English (Specially written)

Brazil & Argentina Workplace Lead

This role will report to the Director of Workplace, LATAM, and be based in the São Paulo office.

Responsibilities:

• Directly manage and lead Workplace teams for Brazil and Argentina, providing strategic direction on all aspects of workplace services, including building operations, food & beverage, front of house, shipping & receiving, events support, and Environmental Health & Safety.

• Proactive financial management of workplace costs, ensuring efficient use of Netflix resources, including people costs, and driving financial responsibility across workplace operations.

• Build, lead, and mentor a high-performing Workplace team, creating an environment that fosters continuous improvement, high team morale, innovation, and excellence.

• Proactively engage with VP-level executives and senior leaders across multiple functions to align workplace services with Netflix’s strategic business objectives and drive forward key initiatives.

• Stay highly aligned with functional teams & leaders across Space & Occupancy, Design & Construction, Real Estate, and Security to ensure we are proactively delivering an overall EO strategy that supports business objectives.

• Drive innovation in workplace services, implementing forward-thinking strategies that align with evolving business needs and elevate employee experience.

• Collaborate closely with cross-functional partners (Talent, EHS, AV, Ntech Ops, Events, Internal Comms).

• Understand Netflix’s evolving business needs and effectively share relevant context with your team and functional partners to ensure they deliver their best work.

Requirements:

• Proven experience in managing high-performing teams and a crazy focus on excellence and hospitality

• A leader with the ability to influence VP-level executives and drive strategic initiatives.

• 10+ years of experience in a similar role, including managing multiple corporate buildings and leading teams across various functions.

• An innovative mindset with the ability to drive exceptional workplace services and operational improvements.

• Strong experience in vendor management, stakeholder communication, and multi-location leadership.

• Traveling up to 25% as needed, including International travel and regularly visiting the Argentina office location, will be critical for this role.