Netflix Investigations & Response Specialist 

Mexico, Mexico City, Mexico City 

929050349

Analyze, investigate, and handle high-priority privacy-related inquiries from consumers, agencies, lawyers, governmental or regulatory entities, and other online portals regarding consumer practices and experiences.

Ensure compliance with applicable laws and terms of service while upholding a strong commitment to the members’ experience.

Evaluate and investigate issues while liaising on corporate policies to prevent compliance issues and reduce potential risks to the brand and reputation.

Comply with legal and high-risk customer service requests within legal deadlines.

Manage relationships with external vendors, ensuring compliance with privacy standards.

Provide training and calibration sessions with external vendors to ensure alignment with privacy standards and practices.

Build and nurture relationships with internal stakeholders to promote privacy awareness and collaboration.

Facilitate communication and coordination between the privacy team and internal/external partners.

Leverage data analysis to identify patterns and uncover trends, supporting the development of effective decision-making and handling strategies.

Stay informed about the latest privacy regulations and industry best practices.

Continuously evaluate privacy workflows and tools to identify opportunities for automation, scalability, and efficiency.

3+ years of experience managing and handling high-volume queues, preferably within data protection, regulatory compliance, and similar industries.

Strong analytical and critical thinking skills, with the ability to review high-complexity data across multiple tools, connect the dots, and identify trends.

Possess situational awareness to identify and escalate matters that require urgent attention.

Great organizational skills, attention to detail, and a ‘challenge-the-status-quo’ mindset that processes can always be improved.

Self-starter and fast learner who can work independently while using impeccable judgment.

Ability to adapt to business needs and thrive in a fast-paced environment with shifting priorities, while successfully managing multiple tasks and high-visibility projects with strict deadlines.

Receptive to and able to appropriately incorporate real-time feedback.

Excellent written and verbal communication skills in English are mandatory; other languages are a plus.

Proficiency in Zendesk and/or other Customer Service software.

Previous direct experience and/or familiarity with Customer Service organizations is a plus.