דרושים מנהל ב-Mongodb ב-United States, New York

• Overall Program Planning
  • Establishing program objectives and goals
  • Establishing inter and intra dependencies to complete the program on-time
  • Developing a detailed program management plan that integrates scope, schedule, budget, risk, communication, quality, and integration strategies
• Contract and Finance Management
  • Expertise in creating, meticulously tracking, and strictly controlling a large, fixed budget. This includes accurate forecasting, variance analysis, and proactive cost optimization
  • Thorough understanding and effective management of the contractual terms such as scope, change control, milestone deliverables, quality and performance, financial payment terms and penalties
  • Program Delivery and Governance
  • Developing and maintaining a highly detailed and integrated master schedule that accounts for all integration activities, critical milestones, and interdependenciesIdentifying the critical path with precision and proactively managing activities along this path to ensure on-time delivery of the integrated system
  • Actively enforcing adoption of MongoDB’s Agentic AI platform for automating all aspects of legacy application modernization. This will be a key metric for the overall success of the program
  • Diligently monitoring progress against the established schedule, proactively identifying potential delays, and implementing effective mitigation strategies to stay on track
  • Managing resources and optimizing the allocation of resources with the right number, at the right time from the right geographies to meet demanding schedules without causing over or under utilization
  • Managing stakeholders communicating effectively to ensure customers and MongoDB’s objectives are met and to communicate program status on a weekly, monthly, and quarterly basis to various levels of customer organizations
  • Program status reporting to ensure all program metrics are tracked and reported to ensure programs are running on-time, on-budget while meeting customer expectations
  • Ensure delivery processes are followed, which includes timely and accurate feedback to engineering teams to improve the Agentic AI platform as part of its on-going development and evolution
• Team Leadership and Management
  • Providing leadership to a matrixed team spanning different geographies and cultures to operate as one cohesive unit to achieve overall program objectives

• 10+ years of program management experience leading enterprise-scale technology transformation programs
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
• Services delivery experience with diverse teams that span geographies and cultures
• Ability to travel to customer sites to actively engage and build trusted partner relationships across the customer organisation

• Agentic AI driven integrated development Platform
• Legacy Modernization Methodologies
• Document Database
• Delivery Excellence

We are seeking a dynamic and innovative Director of Global Support to lead our global support team within the Global Enterprise Technology (GET) department. This role is critical in ensuring seamless and efficient support operations, enhancing user experience, and driving continuous improvement across our global enterprise. The Director of Global Support will oversee the Triage team, L2 support, and AV&C, while collaborating closely with the Senior Director of GET and pillar leaders.

We are seeking a dynamic and innovative Director of Global Support to lead our global support team within the Global Enterprise Technology (GET) department. This role is critical in ensuring seamless and efficient support operations, enhancing user experience, and driving continuous improvement across our global enterprise. The Director of Global Support will oversee the Triage team, L2 support, and AV&C, while collaborating closely with the Senior Director of GET and pillar leaders.

• Leadership and Management:
• Lead and manage globally distributed teams, including Triage team, L2 support, and AV&C teams, ensuring high performance and alignment with GET objectives
• Motivate and inspire team members, fostering a culture of innovation, collaboration, and data-driven decision-making
• Work closely with the Senior Director of GET and pillar leaders (Asset Management, GET Engineering) to align support strategies with overall GET goals
• Continually develop, evaluate, and provide effective training and development programs for the Global Support team to improve technical skillsets and customer service skills
• Strategic Planning and Innovation:
• Develop and implement strategic plans to optimize global support operations, enhance user experience, and improve service delivery
• Identify and implement innovative solutions to automate processes, improve workflows, and enhance support capabilities using shift-left principles
• Continuous improvement mindset; proactively evaluate and enhance support processes to ensure efficiency and effectiveness
• ITIL Best Practices and Incident Management:
• Collaborate with the Operations Senior Manager and GET Engineering to implement and enforce ITIL best practices related to incident management, change management, problem management, and continuous improvement
• Ensure timely and effective resolution of incidents and problems, minimizing impact on business operations
• Metrics and Reporting:
• Develop and implement team-specific metrics and KPIs to complement the Standardized TechOps Reporting Metrics (STORM)
• Utilize data to analyze performance, identify trends, and drive improvements in support services
• Provide regular reports and insights to senior leadership on support performance and initiatives
• Budget Management:
• Work closely with the Senior Director of GET and the Asset Management Senior Manager to manage the global support budget effectively
• Ensure optimal allocation of resources and demonstrate a strong return on investment for support activities
• Security, Compliance, & Risk Management:
• Ensure IT support operations adhere to global security standards and data privacy regulations (ie SOC2, GDPR, ISO27001)
• Collaborate with the InfoSec team to implement and support security measures to improve IT’s security posture

• Bachelor's degree in Business Administration, Information Technology, or a related field or equivalent experience
• 8+ years of experience managing Global IT Support teams
• Proven experience in leading and managing global support teams
• Strong understanding of ITIL best practices and service management principles
• Demonstrated ability to develop and implement strategic plans and drive innovation
• Experience in developing and utilizing metrics and KPIs to measure performance and drive improvements
• Excellent communication, collaboration, and leadership skills
• Data-driven and results-oriented mindset
• Budget management experience
• Bonus: Experience successfully implementing a VIP Support function

This role requires close collaboration with:

• Senior Director of GET
• GET Pillar Leaders (Asset Management, GET Engineering)
• IT Service Manager
• Senior Leadership Team (SLT) across all MongoDB Business Units
• MongoDB executives