דרושים Manager Technical Services ב-Mongodb ב-India, Gurugram

MongoDB Technical Services Engineering Team uses their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems like:

• Consulting on application or schema design
• Optimizing performance and solving scalability issues
• Resolving production outages
• Designing and reviewing operational procedures like business continuity plans
• Explaining the internals of MongoDB

• Manage a fast growing team of engineers focused on troubleshooting production systems
• Champion customer’s needs and contribute to the evolution of our Developer Data Platform

• Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations. This includes managing their team’s workflow, assisting on hands-on customer issues and managing both internal and external escalations
• Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team. This includes tasks such as hiring, training, mentoring, meetings and performance evaluations
• Contribute to internal technical projects which can include software development, benchmarking, building documentation and training guides and providing oversight on other engineers’ project work
• Ensure we are investing the right resources, addressing the right problems and scaling the organization properly to fuel our hyper-growth. This means you’ll also be expected to drive monthly and quarterly pain and bug reports to Engineering, improve operational workflows with internal teams at MongoDB, coordinate regional trainings, summits and conferences as well as focus on how we address market demand for our product and services more broadly

• 2+ years of prior experience leading teams either directly or indirectly
• Patience, empathy and a genuine desire to help others
• Strong background in one or more of the following (ideally with some experience in the rest)
• Software development/design
• Systems Administration, Linux preferred
• Database administration
• Performance tuning and benchmarking
• Providing technical support to internal and/or external customers
• Configuration and usage of common cloud providers (AWS, GCP, Azure)
• Networking knowledge, including firewalls and load balancers
• ~10 years of Experience managing large-scale databases (RDBMS or NoSQL or both)
• Excellent communication skills, both written and verbal
• The ability to think on your feet, remain calm under pressure and find solutions to challenges in real-time
• Strong diagnostic/troubleshooting process with significant experience troubleshooting end-to-end technical issues in production environments

Nice to have

• Experience using or managing MongoDB
• Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript

Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.

Years of experience: 3-5 years of quota carrying AM or New Business sales experience; SaaS or technology background; demonstrated ability to manage transactional territory and competing priorities

• 3-5 years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role
• A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
• Demonstrated ability to articulate the value of a complex enterprise technology
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast paced environment
• An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc
• Prior exposure to database, cloud and infrastructure technology is a plus

• Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
• Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts.
• Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
• Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
• Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes

Experience: 3+ years of quota- carrying Account Management or New Business sales experience; SaaS or technology background; demonstrated ability and interest in managing client relationships end-to-end; has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units; excels at juggling competing priorities while executing on targets and KPIs

• 5+ years of work experience, of which at least 3+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
• A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
• The ability to execute on activity and pipeline expectations and published standards of excellence
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
• Demonstrated ability to articulate the value of a complex enterprise technology
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast paced environment
• The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
• An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
• Prior exposure to database, cloud and infrastructure technology is a plus

• Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
• Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
• Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
• Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
• Own and deliver an accurate forecast of your business week over week; quarter over quarter
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
• Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes

*MongoDB is an equal opportunities employer.*

Req ID -425381

• Agile mindset with an understanding of SCRUM/Kanban processes
• Able to support a project team consisting of onsite, co-located and remote team members
• Be able to proactively identify and remove impediments
• Manage project risks and issues
• Define and refine project team’s “Way of Working”
• Streamline communications between the project team and project stakeholders
• Able to manage expectations of project stakeholders, where the majority are leaders within the organization
• Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable
• Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement
• Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations
• Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
• Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports)
• Manage escalations or critical situation
• Assist with scoping of solution and project scope definition
• Adopt a consultative and prescriptive approach that inspires trust and confidence
• Be intrigued by the possibilities of genAI to assist in accelerating the delivery of projects

• 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
• Services delivery experience with development or operation teams is a plus
• Ability to travel and work on customer sites for a number of continuous weeks

• Experience as a SCRUM master
• Experience in managing projects with a high degree of uncertainty (research and innovation)
• Experience in delivering software development projects (ideally modernization of a legacy application)
• Experience with JIRA / Project tools

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. About the Role:

As a key member of our Developer Relations team, you will be responsible for developing and managing the user group program, supporting learning, and ensuring developers receive the knowledge they need through meaningful sessions, hands-on learning and community-led advocacy.This role will require flexible working hours to support collaboration across both APAC and US time zones.

• Serve as the primary driver of the MongoDB User Group program strategy, focusing on enhancing engagement through strategic community partnerships, scalable processes, and sharing product insights gained
• Develop and implement strategies to enable our community to both lead and speak at MongoDB and 3P user groups
• Collaborate closely with our regional teams and other internal stakeholders to ensure alignment while supporting them to engage with our developer community
• Partner with external user groups and influencers to drive advocacy
• Track and analyze key user group metrics, providing regular reports on event activity, user insights, product feedback, and business impact
• Identify opportunities for program improvements based on data insights

• A proven track record of successfully building user group programs and new developer community engagement programs
• 3-5 years of experience in developer community management or developer relations. Other related roles and experiences may also be considered
• Familiarity with developer communities such as AWS, Google, Microsoft, Python, PHP, Java, C#, PostreSQL, and AI
• Understanding of databases and related developer technologies
• Strong understanding of developer ecosystems
• Excellent data analysis skills, including a focus on establishing community metrics, business impact and measurements
• Ability to thrive in collaborative environments, effectively engaging with cross-functional teams and external community members while moving the ball forward independently
• Travel 20% of the time

• A degree in Computer Science or equivalent experience (coding bootcamps / traineeship) is a bonus
• Experience working with databases, developer tools, or cloud providers

MongoDB Forums Engagement:

• Develop a structured onboarding program for new forum members
• Monitor discussions, ensure engagement, and escalate technical questions to Developer Advocates and Product teams
• Establish a moderation and to maintain a constructive and inclusive environment
• Enable discussions around product updates and changelogs
• Identify recurring topics and provide feedback to the Product and Engineering teams
• Develop a system to recognize and reward active community contributors

Third-Party (3P) & Partner Engagement:

• Actively participate in MongoDB-related discussion on Stack Overflow, Reddit, Dev.to, Discord, and GitHub
• Recognize and support top contributors from 3P communities across our global Champions and other community programs by highlighting community code and content contributions
• Work with our content strategy lead to cross-promote MongoDB content, open-source projects, and initiatives and partner with external influencers and industry experts to drive advocacy

• Identify and engage with community-driven frameworks, ODMs, plugins, and libraries, providing them with a platform to showcase their work within the MongoDB community. Facilitate opportunities for contributors to collaborate, receive support, and drive further development

Community Data & Reporting:

• Track and analyze key community engagement metrics.
• Provide regular reports on forum activity, top contributors, and engagement trends.
• Identify opportunities for program improvements based on data insights.

• Community Management Experience: Proven track record in developer community management, forum engagement, or developer relations
• Excellent Communication Skills: Ability to engage with a diverse technical community and internal stakeholders
• Event & Program Management: Experience in organizing community programs, events, or online engagement initiatives
• Data Analysis Proficiency: Strong skills in tracking community metrics, analyzing trends, and providing actionable insights
• Technical Familiarity: Understanding of database technologies, open-source contributions, and developer ecosystems
• Self-Motivated & Independent: Ability to work autonomously, manage multiple tasks, and drive strategic initiatives

• Advanced experience in project management and strategic planning
• Familiarity with MongoDB and adjacent developer communities
• Experience in building contributor programs to drive community engagement
• Background in developer advocacy, open-source contributions, or technical evangelism

**MongoDB is an equal opportunities employer**
Req ID - 1263123997

This role will report to the Director of Engineering also based in our Gurgaon office.

• Well-organized and able to prioritize when to work individually and when to delegate
• Eager to learn, with a strong technical background
• Able to build a confident team who can act independently, developing their skills and helping them apply their talents
• Flexible! You'll be leading a small team, so you're willing to take on a wide variety of responsibilities, learning as you go and distributing that knowledge to the team
• Experience working on, or with, a remote team

• Lead the team in designing, implementing, testing, and releasing features for our Cloud Manager and Ops Manager products (a mix of on-premises and cloud products)
• Lead in an agile team environment with a close relationship with the customer
• Develop the team, and encourage Agile best-practise, such as incrementally shipping complex projects
• Assist our Ops & Support Engineers in troubleshooting operational issues with customers

• Experience leading a team of software engineers
• Experience as a software engineer - the design, implementation and launch of features and products
• Strong experience with a language such as Java, Go, or Python
• Familiarity running services on Cloud Infrastructure (Amazon AWS, Google Cloud Platform, Microsoft Azure), using containers and/or container orchestration platforms (Docker, Kubernetes, Openshift)

• Experience with multiple programming languages
• Experience with the MongoDB Server (specialized, in-depth training will be provided upon joining)
• Familiarity with modern full-stack web development
• Some experience administering Windows & Linux servers

**MongoDB is an equal opportunities employer**

The Senior Manager, ERP Systems will be responsible for leading a team of ERP professionals, managing system roadmaps, driving strategic initiatives, and ensuring the seamless operation of ERP processes. This role requires a blend of technical expertise, leadership, and business acumen to optimize and enhance ERP capabilities across the enterprise.

ERP Strategy & Roadmap

• ​ Develop and execute the ERP system strategy, aligning with business objectives and growth plans
• ​ Drive ERP scalability, process automation, and system enhancements to improve efficiency and performance
• ​ Stay ahead of industry trends, ERP best practices, and emerging technologies to optimize business operations

ERP System Leadership & Governance

• ​ Lead the design, implementation, and continuous improvement of ERP processes and system functionality
• ​ Define and enforce governance standards to ensure data integrity, security, and compliance (SOX, GDPR, ASC 606)
• ​ Own and manage ERP-related vendor relationships, contracts, and licensing

Cross-Functional Collaboration

• ​ Partner with Finance, Sales, HR, and IT teams to identify pain points and deliver ERP-driven solutions
• ​ Work closely with stakeholders to translate business requirements into scalable ERP functionalities
• ​ Act as a trusted advisor to executive leadership on ERP capabilities and strategic initiatives

ERP System Integration & Optimization

• ​ Oversee ERP integrations with key business applications (CRM, BI tools, Data Warehousing)
• ​ Leverage tools like Boomi, Celigo, MuleSoft, SuiteFlow, and REST/SOAP APIs to optimize workflows
• ​ Improve data flow, reporting, and analytics capabilities to support decision-making

Team Leadership & Development

• ​ Lead and mentor a high-performing team of ERP administrators, engineers, and analysts
• ​ Foster a culture of continuous improvement, innovation, and collaboration
• ​ Provide career development opportunities and technical training for team members

Compliance, Security & Risk Management

• ​ Ensure ERP compliance with regulatory and internal controls, including SOX and audit requirements
• ​ Implement role-based access controls (RBAC) and security best practices
• ​ Support internal and external audits by providing system reports, documentation, and evidence

• ​ 8+ years of ERP experience, with at least 3+ years in a leadership role managing ERP systems (preferably NetSuite, SAP, Oracle, or Dynamics 365)
• ​ Proven experience in ERP system strategy, implementation, and optimization
• ​ Strong knowledge of finance, accounting, procurement, order-to-cash (O2C), and record-to-report (R2R) processes
• ​ Hands-on experience with SuiteScript (1.0, 2.0, 2.1), SQL, REST/SOAP APIs, and integration tools (Boomi, MuleSoft, Celigo)
• ​ Ability to manage ERP projects end-to-end, including system upgrades, migrations, and process automation
• ​ Excellent leadership, stakeholder management, and cross-functional collaboration skills
• ​ Strong analytical and problem-solving abilities with a data-driven mindset
• ​ Understanding of SOX compliance, GAAP, ASC 606, and ERP security best practices
• ​ NetSuite Administrator, ERP Consultant, or equivalent certification
• ​ Experience working in a high-growth SaaS, eCommerce, or enterprise technology company
• ​ Familiarity with BI/reporting tools (Power BI, Tableau, NetSuite Analytics, Looker)

• Strategic Impact – Drive ERP initiatives that enhance business efficiency, automation, and scalability
• Operational Excellence – Ensure ERP system reliability, performance, and compliance
• Stakeholder Satisfaction – Act as a trusted partner, providing solutions that meet business needs
• Leadership & Team Growth – Build and mentor a world-class ERP team, fostering innovation and excellence

**MongoDB is an equal opportunities employer**

Req ID - 1263098780