דרושים Lead Technical Services ב-Mongodb ב-India, Gurugram

Though the focus is on India, the individual will be required to work on global programs too. So the individual should be flexible to work across different time zones when required.

• Build and execute global GTM (co-selling, co-marketing, product alignment) programs with Azure Cloud with a direct reporting line to the Director of Partner Programs
• Liaison with internal teams (Product Management, Legal, Revenue, Finance, etc.) to launch new solutions, initiatives, and sales plays with Azure Cloud
• Own partner new business quota & pipeline creation for Atlas deals sourced and influenced by Azure Cloud sales teams
• Drive enablement and field alignment activities to deliver incremental MongoDB Atlas co-sell revenue with Azure Cloud
• Lead day-to-day operations of Azure Cloud Marketplaces and execute new initiatives to improve the effectiveness of the channel
• Prepare and deliver business reviews to MongoDB’s & Azure Cloud’s senior sales and partner leaders
• Interlock with extended Partner team - Cloud/Hybrid Specialists, Partner Marketing, Partner Architect Team - for backup and support

• Business acumen, with a demonstrated track record of driving emerging/disruptive technologies
• End-to-end negotiation experience, including identifying, developing, and executing successful partnerships
• Excellent written and verbal communication skills, including group leadership and executive presentations
• Ability to assess technical and commercial feasibility for the partner and MongoDB
• 3-5 years in a direct sales role or partner/channel role with an Enterprise Software company
• Preferably have Program management skills
• Knowledge of generating pipeline and selling in the Cloud/Database/IaaS space
• Prior experience of working in a heavy sales matrix model is preferred
• Prior experience in working with AWS/Azure/GCP is preferred
• Technically knowledgeable in the enterprise software and cloud computing space

MongoDB Technical Services Engineering Team uses their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems like:

• Consulting on application or schema design
• Optimizing performance and solving scalability issues
• Resolving production outages
• Designing and reviewing operational procedures like business continuity plans
• Explaining the internals of MongoDB

• Manage a fast growing team of engineers focused on troubleshooting production systems
• Champion customer’s needs and contribute to the evolution of our Developer Data Platform

• Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations. This includes managing their team’s workflow, assisting on hands-on customer issues and managing both internal and external escalations
• Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team. This includes tasks such as hiring, training, mentoring, meetings and performance evaluations
• Contribute to internal technical projects which can include software development, benchmarking, building documentation and training guides and providing oversight on other engineers’ project work
• Ensure we are investing the right resources, addressing the right problems and scaling the organization properly to fuel our hyper-growth. This means you’ll also be expected to drive monthly and quarterly pain and bug reports to Engineering, improve operational workflows with internal teams at MongoDB, coordinate regional trainings, summits and conferences as well as focus on how we address market demand for our product and services more broadly

• 2+ years of prior experience leading teams either directly or indirectly
• Patience, empathy and a genuine desire to help others
• Strong background in one or more of the following (ideally with some experience in the rest)
• Software development/design
• Systems Administration, Linux preferred
• Database administration
• Performance tuning and benchmarking
• Providing technical support to internal and/or external customers
• Configuration and usage of common cloud providers (AWS, GCP, Azure)
• Networking knowledge, including firewalls and load balancers
• ~10 years of Experience managing large-scale databases (RDBMS or NoSQL or both)
• Excellent communication skills, both written and verbal
• The ability to think on your feet, remain calm under pressure and find solutions to challenges in real-time
• Strong diagnostic/troubleshooting process with significant experience troubleshooting end-to-end technical issues in production environments

Nice to have

• Experience using or managing MongoDB
• Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript

We are seeking a results-oriented Lead, Sales Operations focused on the Middle of Funnel processes and systems that span Global Sales. In this critical role, your responsibilities will range across a variety of strategic initiatives including building GTM processes while working with multiple senior level stakeholders, optimizing to solve obstacles in the sales process, analyzing inefficient business processes and analyzing sales/consumption data to come up with improved and streamlined GTM solutions.

• Collabore with Sales Operations and various Sales teams to own improving middle of funnel sales processes (pipeline, forecasting, opportunity management, approval workflows, splits, commissions, partnership workflows)
• Work closely with multiple stakeholders across Sales, Deal Strategy, Compensation Strategy team, Sales Performance, Strategy & Planning and CRM Technology teams to align on process improvements and deliver effective, scalable solutions. Drive cross-functional collaboration to implement these changes and ensure they deliver value to business
• Develop a deep understanding of the sellers journey, sales process, opportunity management, compensation structures, full global end-to-end quote and booking process, partner ecosystem and the integration of GTM tools (including CRM, Xactly, Boostup) and ensure alignment and effectiveness of GTM systems to support the GTM strategy and drive revenue growth
• Ability to analyze the complex dataset and current sales process workflows to come up with overall business impact and derive improved solution design for GTM
• Efficiently manage and prioritize projects and the requirements, ensuring alignment with broader business objectives and timely resolution of issues. Coordinate with relevant stakeholders to maintain focus on high-impact initiatives
• Understand compensation, forecasting models, and consumption based booking data models and identify key bottlenecks and opportunities for improvement
• Support the Sales team to address their questions & issues, gather feedback, and provide resolution and insights
• Cultivate and maintain strong relationships with key stakeholders across departments to ensure alignment on objectives, priorities, and outcomes. Act as a trusted point of contact for any questions or concerns related to GTM processes, compensation or CRM tools
• Manage and mentor the team overseeing Order Operations, Provide feedback, professional development, and ongoing support for team members
• Monitor and evaluate operational processes, identify areas for improvement, and implement solutions

• Bachelor’s degree required in Operations/Business/Project Management or Engineering
• ~7 years Experience in Sales Operations/Revenue Operations
• Experience in managing a team, JD creation, R&R and feedback
• Experience of working in fast paced environments
• Project & Process Management:
  • Proven ability to manage and lead projects effectively and produce comprehensive documentation
  • Demonstrates agility and flexibility in responding to evolving business priorities
  • Ability to understand & create business processes through workflow diagrams and translate them into actionable solutions
• Technical Skills:
  • Proficient with Salesforce.com, with a strong understanding of Bookings & Opportunities, Quote-to-Cash processes, Quota/Comp Split management, Crediting, and Partner management
  • Strong experience with consumption-based models (pay as you go) and the ability to work with complex data structures to track the customer consumption patterns, issues and do impact analysis
  • Hands-on experience on working with large datasets to do analysis to find issues and quantify impact
  • Experience in SQL/SOQL is preferred.
• A strong understanding of the Sales processes, with a commitment to leveraging stakeholder feedback to enhance business processes and operations

A strong understanding of operational processes and finding areas for improvement, and implementing solutions

MongoDB seeks an experienced Lead Engineer to level-up TechOps and launch a new Support and Development Team. The Support and Development team will work alongside the Internal Engineering department, building enterprise-grade software to enable coworkers to become more effective. As a Support and Development Lead Engineer, you’ll be both a contributing member and manager of a team of Support and Development engineers. You’ll be resolving complex technical issues escalated from Level 1 Support and actively contributing to the codebases of the platforms you support to fix those support issues. In addition, you’ll be planning out the work for and giving guidance to the engineers on your team.

• Has 5-7 years of experience building software professionally
• Has 1-3 years managing software engineers
• Has experience with a modern programming language (python, go, rust, etc)
• Has excellent organizational and project management skills
• Cares deeply about coaching and developing teammates
• Is collaborative, detail-oriented, and passionate about developing usable software.

• Experience working as a Support Agent
• Experience building full stack applications, from front end UIs to backend API handlers to DB migrations
• Knowledge of any of the following technologies: Next.js, FastAPI, React

• Manage a team of 2-3 Support And Development Engineers
• Facilitating planning, execution, and delivery of work for your team
• Balance engineering work with your managerial work
• Collaborate with other leads to effectively prioritize your team for maximum impact
• Write tooling to diagnose and solve technical issues more effectively
• Fix bugs and build features for supported platforms
• Be on call during a 12 hour shift (8am - 8pm IST) for the most critical support issues

• In three months you will have established positive relationships with your direct reports, giving them guidance on how to effectively get their jobs done and level up their performance.
• In three months you’ll enable your team to close 75% of all escalated support issues. In six months, you’ll grow that number to 90%.
• In six months, you’ll be committing code to solve 75% of all actionable bugs.

• Agile mindset with an understanding of SCRUM/Kanban processes
• Able to support a project team consisting of onsite, co-located and remote team members
• Be able to proactively identify and remove impediments
• Manage project risks and issues
• Define and refine project team’s “Way of Working”
• Streamline communications between the project team and project stakeholders
• Able to manage expectations of project stakeholders, where the majority are leaders within the organization
• Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable
• Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement
• Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations
• Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability
• Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports)
• Manage escalations or critical situation
• Assist with scoping of solution and project scope definition
• Adopt a consultative and prescriptive approach that inspires trust and confidence
• Be intrigued by the possibilities of genAI to assist in accelerating the delivery of projects

• 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred
• Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
• Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement
• Services delivery experience with development or operation teams is a plus
• Ability to travel and work on customer sites for a number of continuous weeks

• Experience as a SCRUM master
• Experience in managing projects with a high degree of uncertainty (research and innovation)
• Experience in delivering software development projects (ideally modernization of a legacy application)
• Experience with JIRA / Project tools