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דרושים Cx Quality Assurance Specialistnew ב-Melio ב-United States, New York

מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Cx Quality Assurance Specialistnew ב-United States, New York והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Melio. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
United States
New York
עיר
נמצאו 1 משרות
09.04.2025
M

Melio CX Quality Assurance SpecialistNew United States, New York, New York

Limitless High-tech career opportunities - Expoint

שיתוף

התחבר/י כדי להגיש מועמדות
תיאור:

(3 day in-office requirement)

Qualifications:

  • 1 year experience in a customer service related position is preferred (call center, restaurants, retail, etc.)
  • Quality Assurance experience/exposure
  • Exemplary written and verbal communication skills
  • Strong analytical skills
  • 8.5 interactions/hr, 90% satisfaction preferred

A day in the life and how you’ll make an impact:

  • Monitor up to 21 interactions of customer care agents weekly (phone calls/emails/chats)
  • Evaluate adequacy of quality assurance standards
  • Investigate and escalate customer complaints and non-conformance issues
  • Identify individual Agent training needs and organize training interventions to meet quality standards in partnership with the L&D team
  • Assure ongoing compliance with quality
  • Weekly calibration sessions with Team Manager

About Melio USA:

  • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
    • The annual base salary range for this position is $60,000 - $70,000.
  • Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
  • 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
  • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
  • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
  • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
  • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
  • Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
Expand

משרות נוספות שיכולות לעניין אותך

Limitless High-tech career opportunities - Expoint
MelioCX Quality Assurance SpecialistNew
United States, New York, New York
140823274
09.04.2025

שיתוף

התחבר/י כדי להגיש מועמדות
תיאור:

(3 day in-office requirement)

Qualifications:

  • 1 year experience in a customer service related position is preferred (call center, restaurants, retail, etc.)
  • Quality Assurance experience/exposure
  • Exemplary written and verbal communication skills
  • Strong analytical skills
  • 8.5 interactions/hr, 90% satisfaction preferred

A day in the life and how you’ll make an impact:

  • Monitor up to 21 interactions of customer care agents weekly (phone calls/emails/chats)
  • Evaluate adequacy of quality assurance standards
  • Investigate and escalate customer complaints and non-conformance issues
  • Identify individual Agent training needs and organize training interventions to meet quality standards in partnership with the L&D team
  • Assure ongoing compliance with quality
  • Weekly calibration sessions with Team Manager

About Melio USA:

  • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
    • The annual base salary range for this position is $60,000 - $70,000.
  • Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
  • 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
  • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
  • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
  • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
  • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
  • Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.
Expand

משרות נוספות שיכולות לעניין אותך

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צרו קו"ח

בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Cx Quality Assurance Specialistnew בחברת Melio ב-United States, New York. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.