דרושים Retention Marketing Sr Manager ב-Mcafee ב-ארהב

This is a Hybrid position located in Frisco, TX. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to this location and are not offering relocation assistance at this time.

About the Role:

• Architect, develop, test, and deploy high-performance, scalable, and responsive products that enhance the privacy and security of customers' digital experiences.

• Create solutions that support customer acquisition, retention strategies, and user data pipelines.

• Develop scalable, high-performance, and reliable web applications that operate 24/7.

• Design and implement RESTful APIs and ensure seamless integration with other applications.

• Build and deploy microservices and cloud-based applications, preferably on AWS.

• Optimize and integrate development tools and software for a seamless development environment.

• Ensure product releases meet high-quality standards through rigorous testing.

• Manage telemetry, dataflows, and workflow automation to drive business insights and improvements.

• Conduct deep data analysis on big data systems to provide meaningful insights into user behavior.

• Collaborate with global teams, including Architecture, Product Management, Customer Experience, Security, DevOps, and other departments, to enhance McAfee Consumer Products.

• Follow Agile Scrum methodologies and actively contribute to sprint planning and reviews.

About You:

• 8+ years of hands-on experience in application development.

• Strong expertise in C#, and .NET Core.

• Proficient in Node.js development and backend services.

• Experience working with database technologies such as SQL Server, PostgreSQL, or MySQL.

• Hands-on experience with RESTful APIs and service-oriented architectures.

• Experience in designing and implementing cloud solutions (AWS preferred).

• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and frameworks like Vue.js or React.

• Good to have exposure to GoLang development.

• Experience in building web platforms, integrating payment systems, optimizing applications, and implementing A/B testing.

• Strong sense of ownership, with a collaborative and team-oriented mindset.

• Ability to develop applications with a focus on high availability, low latency, and scalability.

• Familiarity with containerization technologies like Docker and Kubernetes.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

This is a Hybrid position located in Frisco, TX. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to this location and are not offering relocation assistance at this time.

About the Role:

• Architect, develop, test, and deploy high-performance, scalable, and responsive products that enhance the privacy and security of customers' digital experiences.

• Create solutions that support customer acquisition, retention strategies, and user data pipelines.

• Develop scalable, high-performance, and reliable web applications that operate 24/7.

• Design and implement RESTful APIs and ensure seamless integration with other applications.

• Build and deploy microservices and cloud-based applications, preferably on AWS.

• Optimize and integrate development tools and software for a seamless development environment.

• Ensure product releases meet high-quality standards through rigorous testing.

• Manage telemetry, dataflows, and workflow automation to drive business insights and improvements.

• Conduct deep data analysis on big data systems to provide meaningful insights into user behavior.

• Collaborate with global teams, including Architecture, Product Management, Customer Experience, Security, DevOps, and other departments, to enhance McAfee Consumer Products.

• Follow Agile Scrum methodologies and actively contribute to sprint planning and reviews.

About You:

• 8+ years of hands-on experience in application development.

• Strong expertise in C#, and .NET Core.

• Proficient in Node.js development and backend services.

• Experience working with database technologies such as SQL Server, PostgreSQL, or MySQL.

• Hands-on experience with RESTful APIs and service-oriented architectures.

• Experience in designing and implementing cloud solutions (AWS preferred).

• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and frameworks like Vue.js or React.

• Good to have exposure to GoLang development.

• Experience in building web platforms, integrating payment systems, optimizing applications, and implementing A/B testing.

• Strong sense of ownership, with a collaborative and team-oriented mindset.

• Ability to develop applications with a focus on high availability, low latency, and scalability.

• Familiarity with containerization technologies like Docker and Kubernetes.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

This position is based in Frisco, TX. You will be required to be onsite in our Frisco, TX office 5 days per week. We are only considering candidates within a commutable distance to Frisco and are not offering relocation assistance at this time.

About the role:

• Leadership & Strategy: Lead the newly created Customer Experience Lab team to identify gaps in the customer or expert experience and execute process and system optimization initiatives

• Foster collaborative environment across departments to ensure alignment and buy-in for process, system, and performance improvements

• Serve as key point of contact for stakeholders regarding performance enhancement efforts

• Accountable for identifying and facilitating continuous refinement of customer and expert experience

• Conduct experiments to determine how might process and systems be improved

• Oversee pilot testing of new processes and system designs and ensure they meet performance goals

• Communicate process changes and performance improvement initiatives effectively to stakeholders at all levels, ensuring understanding, engagement, and support

• Partner to develop communication strategies that promote transparency and alignment

• Utilize performance data to identify areas for improvement, measure success, and guide decision-making processes

• Ensure improvement initiatives are grounded in data-driven insights

• Mentor and develop the Customer Experience Lab team, fostering a culture of excellence, continuous improvement, and customer-centricity

• Provide guidance and support to team members to achieve their professional growth and performance goals

About you:

• 8+ years of experience in process and performance improvement with solid history of leading cross-functional teams in a customer experience environment. Proven track record of driving both process optimization and performance enhancement initiatives required

• 5+ years’ experience in technical support type role

• Strong leadership and team management skills, with ability to inspire and guide diverse team of professionals

• Experience mentoring and developing high-performing teams

• Exceptional analytical skills with ability to leverage and interpret data to drive decisions and measure impact of improvement initiatives. Strategic thinker focused on achieving organizational goals through process optimization

• Established expertise in written communications for both customer and cross-functional audiences

• Excellent communication and presentation skills with ability to effectively convey complex process changes and performance improvement strategies to a variety of stakeholders

• Familiarity with Lean Six Sigma methodologies and their application in process improvement. Certification at a Green Belt level or higher is highly desirable

• Thrive in fast-paced, dynamic environment with changing priorities

• Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

This is a Hybrid position located in Frisco, TX. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to this location and are not offering relocation assistance at this time.

About the Role:

• Architect, develop, test, and deploy high-performance, scalable, and responsive products that enhance the privacy and security of customers' digital experiences.

• Create solutions that support customer acquisition, retention strategies, and user data pipelines.

• Develop scalable, high-performance, and reliable web applications that operate 24/7.

• Design and implement RESTful APIs and ensure seamless integration with other applications.

• Build and deploy microservices and cloud-based applications, preferably on AWS.

• Optimize and integrate development tools and software for a seamless development environment.

• Ensure product releases meet high-quality standards through rigorous testing.

• Manage telemetry, dataflows, and workflow automation to drive business insights and improvements.

• Conduct deep data analysis on big data systems to provide meaningful insights into user behavior.

• Collaborate with global teams, including Architecture, Product Management, Customer Experience, Security, DevOps, and other departments, to enhance McAfee Consumer Products.

• Follow Agile Scrum methodologies and actively contribute to sprint planning and reviews.

About You:

• 8+ years of hands-on experience in application development.

• Strong expertise in C#, and .NET Core.

• Proficient in Node.js development and backend services.

• Experience working with database technologies such as SQL Server, PostgreSQL, or MySQL.

• Hands-on experience with RESTful APIs and service-oriented architectures.

• Experience in designing and implementing cloud solutions (AWS preferred).

• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and frameworks like Vue.js or React.

• Good to have exposure to GoLang development.

• Experience in building web platforms, integrating payment systems, optimizing applications, and implementing A/B testing.

• Strong sense of ownership, with a collaborative and team-oriented mindset.

• Ability to develop applications with a focus on high availability, low latency, and scalability.

• Familiarity with containerization technologies like Docker and Kubernetes.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

This is a Hybrid position located in Frisco, TX. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to this location and are not offering relocation assistance at this time.

About the Role:

• Be responsible for the end-to-end delivery of products that are fast, scalable, responsive, and support scaling our customer acquisition and retention efforts.

• Design and development of applications using Java/J2EE & related technologies on AEM.

• Design and build components, templates, dialogs, and workflows using the Adobe CQ/AEM architecture (Apache Sling, CRX, OSGi, or JCR).

• Work with the Product Management team and Web Development team to implement reusable components and templates that meet the standards and needs.

• Evaluate business requirements to determine most appropriate technical architecture and design patterns.

• Diagnose and solve technical problems related to content management such as search result accuracy, dynamic content linking, formatting, internationalization, and personalization.

• Create and maintain web application architectural documentation and standards.

• Provide suggestions to improve quality and comply with architectural, design and coding standards and best practices.

• Integrate Adobe Analytics to use the platform for data analytics.

• Facilitate knowledge transfer to development and support team members.

• Provide technical support and troubleshoot applications issues and bugs.

About You:

• 8+ years of professional development experience in writing Adobe AEM CMS web applications.

• Expert with front-end development in AEM 6.2 or higher.

• Successful track record in developing applications, templates, and components for the Adobe AEM/CQ product (WCM, DAM, CQSE, CRX) and AEM DAM.

• Understanding of multi-tier web application architecture with appropriate levels of abstraction within multiple architectural layers.

• Demonstrated skills in AEM architecture – Sling, OSGi, Oak, and Slightly.

• Have excellent knowledge of AEM sites, assets and forms.

• Proficient in RESTful web services, JavaScript, jQuery, AJAX, JSON, HTML, or CSS

• Hands-on experience with JS frameworks like Vue.js, Angular.

• Experience with MSM LiveCopy and Language Copy.

• Experience with the development methodologies (Agile SCRUM).

• Working knowledge of multiple Software Development Life Cycles (SDLC) and industry standard development methodologies.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

This is a remote position; however you will be required to be onsite at our Frisco, TX office occasionally. We will only consider candidates who are a commutable distance to Frisco or Dallas and are not offering relocation assistance at this time.

• Lead team of WD tools Analysts to provide end-user support and assist with user inquiries and requests
• Experience and expertise with administration: configuration, maintenance, and user support of modules Financial Management (FIN), Financial Planning (PLNF), Projects (PRJT), Expenses (EXP), Procurement (PRO), Accounting Center (ACC) and Strategic Sourcing (SRCEXP).
Lead the team to:
• Analyze bi-annual release notes and understand how they impact configurations. Work closely with HCM support team on what we uptake and what we pass on
• Perform advanced research, analysis, and coordinate testing for both reported issues and new functionality within all modules
• Create and maintain custom reports, dashboards, and key performance indicators (KPIs) within various modules to provide timely and accurate information to management/stakeholders
• Continuously evaluate and improve financial processes and workflows to enhance efficiency, accuracy, and data integrity
• Collaborate with internal teams (Accounting, Finance, Tax and Internal Audit) and IT teams to ensure systems are effectively aligned with IT business requirements and that financial processes and data within Workday comply with regulatory requirements, accounting standards, and internal controls
• Assist with conducting data audits and implementing data quality measures to maintain data integrity to ensure accurate and up to date financial data elements (e.g., chart of accounts, vendor information, customer information, fixed assets)
• Collaborate with internal and external auditors to facilitate audits and address any audit findings related to systems and processes
• Create and maintain training materials and documentation to assist users in maximizing the capabilities of FIN/PAY
• Provide training and guidance to end-users on utilization of FIN/PAY functionality, self-service features, and best practices

• At least 8 years (we’d love more!) of work experience with at least one year of end-user experience with Workday financial functional area (Core Financials/ Financial Accounting, Expenses, Procurement)
• At least 3 years (we’d love more!) managing a team
• BA/BS/BBA degree in Finance, Accounting, Information Technology, or related field preferred
• Must have completed one Workday advanced skills course: Advanced Reporting and Analytics, Calculated Fields, Composite Reporting Fundamentals, Customer Accounts & Customer Contracts, Financial Accounting, Inbound EIB Integrations, Supply Chain Management (SCM).
• Working knowledge of financial processes, accounting principles, and financial management practices
• Knowledge of Workday Security
• Ability to provide advanced research, analysis, and testing of reported issues and/or new functionality.
• Workday Pro Financials certification or other relevant financial analysis certifications preferred
• Experience with system troubleshooting and problem-solving a plus
• Experience with providing user support and training a plus
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and explain financial concepts to non-financial stakeholders
• Ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment
• Ability to work independently and lead a team
• Ability to learn new technologies and adapt to change
• A strong desire to learn and grow in a challenging environment

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

The Vendor Performance Manager is pivotal in managing outsourced service operations and ensuring exceptional customer experiences. This role requires extensive experience in contact center management, vendor relations, and a deep understanding of customer service metrics and processes. Your ability to drive change, foster engagement, and deliver outstanding results will be key to your success.This position is based in either San Jose, CA or Frisco, TX. You will be required to be onsite on an as-needed basis. We are only considering candidates within a commutable distance to one of the two locations and are not offering relocation assistance at this time. This role requires international travel to our vendor/customer support centers located in Japan, India, Philippines, Nicaragua, Guatemala, Monterrey, Mexico, Colombia, Bulgaria.

• Ensure CSPs (Customer Service Partners) fully understand their contractual obligations and how these requirements support business objectives.
• Drive operational excellence at BPOs for programs such as Technical Support and Retention, taking ownership of the contracts you manage.
• Monitor BPOs’ performance against KPIs, including associated bonuses or penalties, and evaluate their performance metrics and targets.
• Execute CSG Governance Model with BPOs, providing input and participating in Monthly and Quarterly Business Reviews (MBRs/QBRs) or any updated VMO Governance model requirements, to ensure results-focused and performance-oriented sessions.
• Collaborate closely with cross-functional teams to develop and implement continuous performance improvement strategies for customer satisfaction, retention, and revenue.
• Share best practices by participating in cross-functional teams within BPOs and VMO, leveraging these across the CSG footprint for Technical Support, revenue, and channel types.
• Track actual vs. budgeted spend on a weekly and monthly basis; coordinate and analyze all related financial data as appropriate.
• Manage all assignments towards achieving and complying with assigned COPC standards and requirements.
• Travel up to 25%, this role requires international travel to our vendor/customer support centers located in Japan, India, Philippines, Nicaragua, Guatemala, Monterrey, Mexico, Colombia, Bulgaria.

• Strong understanding of outsourced service operations, pricing models, and BPO relationship management to deliver excellent customer experiences for McAfee.
• 7+ years (we’d love more!) of experience in contact center management, with at least 3 years in vendor management.
• COPC Outsourced Operations Leader or Customer Experience Performance Leader certification is a plus.
• Proficient in VMO cost containment processes with a proven ability to execute them effectively.
• Extensive knowledge of managing both human-assisted and digital customer channels.
• Deep analytical understanding of contact center metrics, enabling data-driven decision-making and problem-solving.
• Skilled in building relationships and collaborating to drive positive and effective change.
• Acutely aware of cultural nuances in a global support environment and capable of adapting strategies to achieve desired results.
• Multilingual skills (Spanish) are a plus.
• Passionate about problem-solving, delivering KPI results, and fostering change and engagement.
• Strong critical thinking and analytical skills.
• Understand the impact of implemented changes and upgrades.
• Demonstrated ability to work independently with a strong sense of ownership.
• Ability to collaborate with different business units across various time zones and countries.
• Ability to interpret and understand operational reports.
• Project management capability.
• Team player who develops strong relationships, influences stakeholders, and drives cross-functional alignment to achieve strategic objectives.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement