Leadership & Strategy: Lead the newly created Customer Experience Lab team to identify gaps in the customer or expert experience and execute process and system optimization initiatives. Foster collaborative environment...
Bonus Program. Pension and Retirement Plans. Medical, Dental and Vision Coverage. Paid Time Off. Paid Parental Leave. Support for Community Involvement....
Ensure CSPs (Customer Service Partners) fully understand their contractual obligations and how these requirements support business objectives. Drive operational excellence at BPOs for programs such as Technical Support and Retention,...
Build and nurture long-term, healthy relationships with key eCommerce partners like Amazon, ensuring that both sides are aligned on goals, expectations, and opportunities for growth. Deliver profitable business growth and...
Leadership & Strategy: Lead the newly created Customer Experience Lab team to identify gaps in the customer or expert experience and execute process and system optimization initiatives. Foster collaborative environment...