דרושים Customer Support Engineer ב-Kla ב-ארהב

Key responsibilities include:

• Lead the management to establish operating model, performance measurements, develop and release infrastructure solutions, drive optimize processes and organizational change across PSO organization to continuously improve the Quality, Efficiency and Productivity of the operations.

• Lead the resource allocation and planning for NPI execution per the division product roadmap. Define and drive execution of NPI work. Define scope of service requirements.

• Establish infrastructure, support plans, resources, and processes to lead the transition of PLC 6b install base into PLC 7 sustaining support.

• Top Service owner for a KLA product line, representing the service function on the staff of divisional GM.

• Play key role in the serviceability, design development, launch, and ramp of new products, to ensure Service is “ready to serve” and customer support needs are met; significantly impacting KLA Services business opportunities.

• Support the team to ensure the product meets performance in the following areas: MTBI, MTBF, cost of service, availability, measurement sensitivity and stability.

• Address the needs of released products: This includes defining CIP programs to achieve the improvements and execution of product design & performance, KLA Services Certification strategies, documentation.

• Ensure tool serviceability, and performance continue to meet customer expectations in areas such as uptime, Cost of Ownership, performance, and matching throughout the product life cycle.

• Drive directly or strongly influence all aspects of the Service Business for a key product line.

• Collaborate with KLA service teams to develop strategies to improve service cost and business opportunities; define plans to develop service products to improve revenue.

• Work with KLA Regional Service Directors to address site specific product and service performance, and customer; create field get well plans to recover KLA tool performance, service skills, and talent to support product line.

Preferred Qualifications

• 10 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree experience.

• Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six Sigma)

• A sound understanding of how semiconductor systems are developed and supported.

• Ability or capability to influence and drive continuous improvement improve products, people, and processes.

• Development of Organizations and service business.

• Develop and Drive standard methodologies by ensuring both process consistency, standardization, and continuous improvement across the organization.

• Drive continuous improvements parts projects to increase serviceability, quality, reliability, and process.

• Ability to travel => 25%

• Good presentation skills.

• Good customer leadership skills.

Minimum Qualifications

• Master's Level Degree with a minimum of 10 years of relevant experience OR

• Bachelor's Level Degree with a miniumu of 12 years of relevant experience

or at +1-408-352-2808

2.Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.

4.Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

5.Provides assistance to Installation Engineer in resolving problems.

6.Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.

8.Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Minimum Qualifications

Bachelor's Level Degree or 3 year related work experience in technical or engineering field

or at +1-408-352-2808

Troubleshoot and refine optics modules and manufacturing processes for complex deep-UV imaging systems.Develop and maintain procedures, test fixtures, specifications, and train manufacturing, service, suppliers, and other engineer's on optics build, alignment and test processes.Solid understanding of Optics theory, especially imaging systems is a must.Experience with design software (CodeV, Zemax) and practical experience with statistical analysis is a plus.

Working on complex assignments where independent action and a high degree of initiative are required for problem solving.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.

MS in Optical Science/Engineering, Electrical Engineering, Physics.

. Please ensure that you have searched

Responsibilities

In this role, you will:

• Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
• Participate in and track the development and testing of system diagnostics and spec validation.
• Act as a two-way conduit for information transfer between the engineers responsible for developing our products and the field service teams responsible for product maintenance and support.
• Capture and analyze data from systems populations residing in remote customer sites to track performance and identify sources of detailed issues on technical, process, and people basis.
• Help develop and detail technical service procedures.
• Develop new training materials which may include written documents, video tutorials and on-line web based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate (progression in) issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
• Take a proactive approach to improving service quality and profitability.

Preferred Qualifications:

• Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.
• Results oriented and driven to excel.
• Enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills. Excellent oral and written communication skills.
• Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Quick grasp of meaningful, sophisticated technical information.
• Natural curiosity, inventiveness, and an interest in making things work better.
• Diverse Background to bring new perspectives to the team.
• Semiconductor industry experience with specialization in E-beam, Vacuum or, Motion Control
• Familiar with reliability concepts; probability distribution, MTBF, MTTR, etc

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2+ years

or at +1-408-352-2808

Maintains and coordinates daily schedules, prioritizes system usage, and supports all functions of the tool which include weekly health checks, maintenance, troubleshooting and repair, system calibrations, SW/HW upgrades, revision control, testing, debugging and data analysis of measurement performance.

Completes the initial diagnosis of any system issue. Must have the knowledge and experience to effectively work with experts in electron optics, laser, stage, loader, image computer, and algorithms to actively assist in resolving the issues.

Is expected to be a key contributor in design reviews and during the engineering / alpha builds and test phases of programs

May be required to travel to customer sites to efficiently and effectively resolve technical issues (Fly and Fix).

As part of the Systems Engineering team in our FaST Division, you will be responsible for the complete lifecycle of products from concept to deployment, ensuring seamless integration and optimal performance of our cutting-edge metrology systems for Advanced Packaging.

Responsibilities:

• Design and develop system architectures and characterize system performance according to requirements
• Collaborate with cross-functional teams to design, develop, and validate metrology systems, including hardware, software, and control systems
• Define and document system specifications to meet project requirements
• Perform detailed systems analysis to ensure optimal performance and reliability
• Develop and execute comprehensive test plans to qualify systems
• Provide ongoing engineering support to ensure field systems adaption, sustainability, and customer satisfaction
• Work with Product & Program Managers to ensure project milestones met on time

Requirements:

• In-depth understanding of Systems Engineering principles with strong experience on developing complex systems in the semiconductor industry
• Outstanding skills in optical systems, opto-mechanics, mechatronics, electrical engineering, or mechanical engineering
• Strong command of general physics, math and computational skills are highly desirable
• Strong diagnostic and troubleshooting skills in optics, precision mechanics, image processing, and motion control systems
• Experience on data processing, analytics, and statistics with programming languages such as Python and MATLAB would be a plus
• Agility and ability to thrive on a fast-paced program, take on assignments in a nonfamiliar domain, and respond quickly to internal and customer site escalations
• Demonstrated competencies of critical thinking, analysis, hands-on, teamwork, and ownership
• Ability of international travel up to 25%

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

or at +1-408-352-2808