דרושים ב-Kaltura ב-United States

This is us

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The day-to-day:

• Uncover New Opportunities: Utilize your foundational skills to identify and explore new opportunities within existing customer accounts. Your fresh perspective and enthusiasm will help drive growth and innovation. You’ll be supported by a collaborative team that will guide and mentor you along the way.
• Champion Video Expansion: Work with clients to showcase the transformative value of expanding the use of video across their business. Your creativity will help them see the endless possibilities.
• Drive Account Success: Manage account assignments with a focus on retention, adoption, and expansion. Your strategic approach will ensure long-term success.
• Build Strong Relationships: Become a trusted adviser and foster strong relationships at both tactical and executive levels with customers. Your ability to connect will be key.
• Maximize Adoption: Help customers make the most of their Kaltura tools by understanding their needs and business cases. Your fluency with technology will be key in guiding them to effectively use the tools and achieve their goals.
• Engage Frequently: Communicate regularly with customers via business reviews, health calls, and onsite visits. Your proactive approach will keep them engaged and satisfied.
• Advocate for Customers: Represent the customer internally and advocate for their needs.

Ideally, we’re looking for:

• Experience: 3-4 years in a customer engagement type of role, or equivalent experience/learning. We recognize that every individual’s journey is unique, and we’re seeking someone who not only has the industry knowledge, but also a genuine passion for customer engagement. We welcome applicants from a variety of backgrounds, including customer service, account management, sales, marketing, project management, training, and learning and development.
• Education: BA/BS preferred, or equivalent work experience with demonstrated proficiency.
• Travel: Ability to travel. Get ready to explore new places and meet your customers!
• Account Management: Ability to manage multiple projects, tracks, or initiatives simultaneously. Your knack for staying organized and handling various priorities will be essential in this role.
• Creativity and Curiosity: Demonstrated ability to think outside the box, and approach challenges with a curious mindset. Your innovative ideas and eagerness to explore new solutions will drive success in this role. You must be able to think beyond the obvious.
• Sales Skills: Understanding of sales concepts including pipeline management and forecasting. Demonstrated sales skills are helpful though not necessarily required.
• Communication: Elevated communication skills, creativity, and boundless curiosity. Your ability to convey information clearly, concisely, and effectively will set you apart.
• Tech Savvy: Enthusiasm for exploring AI technologies and their applications in real-world scenarios. Similar enthusiasm for other tech platforms and tools.
• Team Player: Self-motivated team player who has fresh ideas and thrives on team success. Your enthusiasm and collaboration will make a difference.

The perks:

1. Hybrid, flexible work environment
2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits
3. FSA and 401K with company match
4. Mobile plan and home internet reimbursement
5. Personal and professional development programs
6. Occasional Cross company long weekends
7. An Equal Employment Opportunity Employer and an E-Verify participant

Base salary: $80,000 – $110,000

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

Key Roles and Responsibilities:

1. Customer Relationship Management and Advocacy : Own the technical relationships with large enterprise customers, often serving as the primary technical advisor without direct day-to-day involvement from other internal Kaltura teams.
2. Technical Guidance, Support, and Training : Provide technical assistance, troubleshoot issues, offer tailored solutions, and conduct training sessions to empower clients. This includes support of APIs, integrations with 3rd party platforms, custom reports, scoping of Professional Services and workflow optimization.
3. Onboarding, Implementation, and Product Expertise : Help customers deploy and integrate Kaltura’s products, ensuring smooth onboarding, and maintain deep knowledge of Kaltura’s offerings to assist with technical questions. Collaborate with Product, Engineering, and Professional Services teams to scope enhancements, submit feature requests, and influence the roadmap based on customer needs.
4. Strategic Planning and Innovation : Develop technical roadmaps, advocate for product improvements, use creative approaches to solve customer challenges, and identify growth opportunities. This includes consultations with customers on workflow design, best practices and technical optimizations.
5. Escalation, Problem Management, and Performance Monitoring : Manage escalations, ensure timely resolution of critical issues, monitor customer usage, provide reports, and identify improvement opportunities.

Primary Goals:

· Ensure customer satisfaction and retention through proactive technical engagement.

· Accelerate adoption and usage of Kaltura solutions by optimizing integrations and workflows.

· Identify and scope expansion opportunities, collaborating with Sales on upsells and cross-sells.

· Reduce escalations and improve customer outcomes through effective solutioning.

Required Skills and Qualifications:

· Minimum 3-5 years in a technical or customer-facing role (solutions engineer, sales engineer, systems engineer, consultant, or support engineer).

· Hands-on experience with APIs, SaaS integrations and reporting/analytics.

· Familiarity with cloud platforms (AWS, Azure), CDN technologies, and video streaming protocols is a plus.

· Strong solution consulting skills: ability to translate customer business needs into technical workflows.

· Experience managing enterprise customers with complex technical requirements.

The perks:

1. Hybrid, flexible work environment
2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits
3. FSA and 401K with company match
4. Mobile plan and home internet reimbursement
5. Personal and professional development programs
6. Occasional Cross company long weekends
7. An Equal Employment Opportunity Employer and an E-Verify participant

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The day-to-day

• Manage user accounts, profiles, roles, and permissions.
• Handle configuration tasks such as page layouts, fields, workflows, flows, validation rules, and approval processes.
• Maintain data quality, run regular audits, and manage records.
• Support users with troubleshooting, training, and best practices.
• Partner with business stakeholders to gather requirements and translate them into Salesforce solutions.
• Work with RevOps and SalesOps to improve integrations and automate processes.
• Monitor system performance and stay on top of Salesforce releases.

Ideally, we are looking for

• 3-5 years of experience as a Salesforce Administrator.
• Salesforce Administrator certification.
• Strong knowledge of Salesforce configuration and best practices.
• Solid understanding of data management, security, and user administration.
• Proven ability to translate business needs into technical solutions.
• Excellent communication and problem-solving skills.

These would also be nice

• Experience with CPQ.
• Experience with implanting AI agents.
• Experience with Salesforce Forecast tool.
• Exposure to Salesforce integrations with other business systems (e.g., Call intelligence, Jira, Marketo, Planhat, Outreach, Docusign etc.).
• Additional Salesforce certifications.

Salary Range is 110-140k USD

The perks:

1. Hybrid, flexible work environment
2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits
3. FSA and 401K with company match
4. Mobile plan and home internet reimbursement
5. Personal and professional development programs
6. Occasional Cross company long weekends
7. An Equal Employment Opportunity Employer and an E-Verify participant

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The day-to-day

• Case handling, primarily for our video content management platform
• Join monthly status calls with the customer and internal Customer Success Manager
• Provide timely responses and proactive updates during all phases of case lifecycle
• Demonstrate ownership over cases, tickets, and champion case resolution with other teams
• Proactively contribute to internal documentation and knowledge sharing with teammates
• Able to communicate productively with engineering and product teams
• Build relationships with customers and internal stakeholders, including your Customer Care colleagues

Ideally, we’re looking for

• Minimum of 4 years of previous experience working with Global Fortune 500 companies managing high-touch and strategic accounts
• Minimum of 4 years in an external customer-facing business-to-business (B2B) role
• Experience in technical support of applications, specifically within SaaS environments
• Strong, self-driven team player who excels in Customer Service and understands the “customer first” philosophy
• Quality-conscious with strong attention to detail in documenting, handling, and tracking technical issues

These would also be nice

• Bachelor’s degree from an accredited higher education institution or equivalent experience.
• PMP/ITIL or equivalent certification
• An understanding of Internet application technologies, including HTML, JSON, SQL, Java, Internet protocols, networking, firewalls, web server configurations, and security)

The perks

• Hybrid, flexible work environment
• Zero employee premium health plan, effective from day 1, plus dental and vision benefits
• FSA and 401K with company match
• Mobile plan and home internet reimbursement
• Personal and professional development programs
• Occasional Cross company long weekends
• An Equal Employment Opportunity Employer and an E-Verify participant

The estimated base salary range for this role is $80,000–$90,000 per year

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don’t meet 100% of the requirements below – that’s okay, nobody’s perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Responsibilities:

· Main focus on closing new logos. Being the deal owner starting from Identifying, prospecting to securing new F500/F100 large enterprise clients across key verticals.

· Develop and executive strategic account plans to meet and exceed sales quotas.

· Manage, drive and lead the entire sales cycle, from contact to contract.

· Conduct scoping calls, deliver tailored product demonstrations and position the value of Kaltura SaaS video solutions.

· Build strong relationship with C-suite executives, decision-makers and influencers within target accounts.

· Maintain and be accountable to contiuosly update sales pipline using Salesforce.

· Communicate frequently with customers via business reviews marketing events and onsite visits.

· Collaborate closely with the SDR and CSM’s teams to strategically prospect new logos.

· Advocate customer needs/issues cross-departmentally in a matrix role, where you will need to guide and get the support of a diverse team of internal professionals (Marketing, Product Management, Professional Services and Support) which are not directly reporting to you to meet the customer and Kaltura goals.

Requirements:

· A seasoned self-motivated, independent and highly proactive account executive; selling to marketing, internal communication and L&D preferred.

· 5-10 years experience in closing new logos within f500/100 organizations, with average deal size of $250k – $750K ARR. A true hunter mentality who strives to secure big deals.

· Relevant experience in enterprise sales within technology SaaS companies.

· Working with large and complex, multi stakeholder environment, ensuring business and operational goals are met. Building and maintaining C level and executive relationships, serving as the prime focal point.

· Experience building go to market strategy, working with C levels and executives – sales/ business consulting, with multiple stakeholders (business, legal, IT)

· Experience building pipelines within multiple accounts.

· Demonstrated track record in reaching and exceeding quotas (quotative and qualitative)

· Experience managing pipeline, forecast, and executing sales process.

· Team player, flexible and moving towards mutual goals

· Effective communication and presentation skills. Exceptional cross-functional leadership and collaboration skills

· Ability to “zoom” in/out from big picture to the minutiae

· Salesforce.com experience a must.

* This is not a managerial position

This is us

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 850+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don’t meet 100% of the requirements below – that’s okay, nobody’s perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

$70,000 – $155,000

The role

You will work with large enterprises as well as some medium-sized businesses, across multiple verticals, to grow their use of the Kaltura platform. You will work hand-in-hand with Account Executives and be mindful of the customer’s long-term success and expansion of Kaltura.

The focus will be on adoption, retention, expanding relationships, and finding new use cases for the Kaltura video platform. You will create and maintain C-level client relationships with key stakeholders throughout a value-based customer success and sales process.

The day-to-day:

• Strategically identify, target, and develop new opportunities within existing enterprise customer accounts
• Manage a complex, enterprise solution sale with a 3-9 month sales cycle
• Work with clients on the value of expanding the use of video across their business
• Dynamically manage account assignments based on ability to retain, adopt, and expand
• Become a trusted adviser and foster strong relationships at both tactical and executive levels with customers.
• Be mindful of and be capable of articulating the positive business impact of Kaltura on the customer.
• Help customers maximize the use of video via a deep understanding of customers’ needs.
• Work with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
• Communicate frequently with customers via business reviews, health calls, and onsite visits.

Ideally, we’re looking for:

• 5+ years in an Enterprise customer success and/or selling role
• BA/BS preferred or equivalent work experience with demonstrated proficiency
• Ability to travel up to approximately 33% and as required
• Experience managing 20+ accounts.
• Consistently meet retention and organic growth quotas
• Experience managing pipeline, forecast, and executing sales process.
• Executive level presence and communication skills.
• Self-motivated team player who has fresh ideas and thrives on team success.
• Track record of working with Fortune 500 companies

These would also be nice:

• Experience in Enterprise technology
• Salesforce.com experience
• Salesforce.com experience

The perks:

1. Hybrid, flexible work environment
2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits
3. FSA and 401K with company match
4. Mobile plan and home internet reimbursement
5. Personal and professional development programs
6. Occasional Cross company long weekends
7. An Equal Employment Opportunity Employer and an E-Verify participant

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The day-to-day:

· Respond to user requests and inquiries via various communication channels (phone, email, chat, ticketing system)

· Diagnose and resolve technical issues related to computers, software, hardware, and networks

· Escalate complex or unresolved problems to senior technicians or other IT teams

· Record and update user information, issue details, and resolution steps in the ticketing system

· Prepare and maintain documentation of IT policies, procedures, and best practices

· Research and test innovative solutions and tools to improve helpdesk efficiency and quality

Ideally, we’re looking for:

· Excellent problem-solving skills with the ability to analyze and troubleshoot technical issues

· Strong customer service orientation with a friendly and professional demeanor

· Ability to thrive under pressure and meet deadlines in a fast-paced IT environment

· Passion for technology and its potential to improve lives

· Willingness to learn and adapt to new technologies and IT trends

These would also be nice:

· Previous experience in a helpdesk or IT support role.

· Familiarity with documenting IT policies, procedures, and best practices.

· Ability to handle complaints and feedback in a positive and constructive manner.

The perks:

1. Hybrid, flexible work environment
2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits
3. FSA and 401K with company match
4. Mobile plan and home internet reimbursement
5. Personal and professional development programs
6. Occasional Cross company long weekends
7. An Equal Employment Opportunity Employer and an E-Verify participant