דרושים Credit Card Collections Specialist Ii ב-גיי פי מורגן ב-United States, Tampa

Job Description

Job Responsibilities
• Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes.
• Develop and maintain machine learning models to solve complex business problems
• Collaborate with cross functional teams to identify opportunities for leveraging data to drive business solutions
• Analyse large, heterogenous datasets to extract actionable insights and inform decision-making
• Stay updated with the latest advancements in machine learning and especially Large Language Models and agentic systems
• Identify the right state of the art solutions for the bank’s objectives and implement them as clean, production-ready code
• Communicate findings and recommendations through clear and concise reports and presentations
• Required qualifications, capabilities and skills
• Proficiency in Python and SQL and familiarity with good software engineering practices
• Excellent written and verbal communication
• Strong experience developing, testing machine learning solutions using frameworks such as TensorFlow, PyTorch or scikit-learn
• Solid intuitive grasp of fundamental concepts from probability, statistics, linear algebra and calculus
• Collaborative, humble and enthusiastic attitude

Preferred qualifications, capabilities and skills
• Experience deploying on AWS cloud infrastructure using Lambda, Glue, S3 etc
• Experience in deep neural networks and familiarity with the latest developments in related fields
• Experience in LLM model finetuning and continuous learning techniques
Experience in prompt engineering techniques and state-of-the-art LLM architectures

• Prior experience working in a highly matrixed, complex, global organization
• Technical skills using Alteryx, Tableau, Microsoft Excel and Microsoft PowerPoint

As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists).

Job Responsibilities

• Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations.
• Design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests.
• Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere.
• Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships.
• Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting.
• Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs.
• Stay informed about luxury travel trends, destinations, and properties worldwide in order to provide expert recommendations and insider knowledge to clients.
• Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up.
• Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences.
• Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks.
• Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service.

Required Qualifications, Skills and Capabilities

• Minimum of 7 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele.
• Proficiency in a Global Distribution System (GDS) such as Sabre.
• Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed.
• Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members.
• Strong communication, interpersonal, and relationship-building skills.
• Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations.
• Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided.
• Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
• Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files.
• Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements.
• A readiness to be accessible to our clients beyond regular office hours.

As an Audit Manager - Commercial and Investment Bank Technology -you will beand

Job responsibilities

• Work closely with business and technology audit colleagues to ensure that key risks are identified and assessed in the program of audit coverage.
• Assist in all aspects of audits including risk assessments, audit planning, audit testing, control evaluation, report drafting and follow up and verification of issue closure.
• Perform audit work in accordance with department and professional standards, and complete assignments in an efficient manner.
• Attention to detail to ensure accuracy and completeness of audit coverage.
• Write audit work papers and reports with minimal intervention by the Audit Director.
• Partner with colleagues, stakeholders and control community members to evaluate, test and report on the adequacy and effectiveness of management controls with appropriate recommendations for improvement. This may be delivered through specific audit reviews or through ongoing involvement in major activities or projects.

Required qualifications capabilities and skills

• Extensive internal or external technology or risk & controls work experience
• Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.
• Extensive knowledge of system development life cycle concepts with an ability to quickly learn a complex, distributed computing environment.
• Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness
• Excellent verbal and written communication skills. Also, good interpersonal skills with the ability to present complex and sensitive issues to senior management, and influence change.

Preferred qualifications capabilities and skills

• Degree and background in Technology
• Related professional certification such as CISA, CISSP, or CIA

As awithin the Trade & Working Capital Operations team at JPMorganChase, you will have the opportunity to manage key operational activities and promote efficiency in our processes. With your comprehensive knowledge and strong decision-making capabilities, you will play a crucial role in improving our service quality and process improvement initiatives. You will support managers in leading efficiency into the process model by bringing in the best practices after a detailed analysis of process.

Job Responsibilities

• Process transaction Standby letter of credit/Bank Guarantees – issuance, amendments & payments including compliance screening for the relevant documents.
• Ensure accountability that the unit complies with the JPMC risk & control policies and processes. Training/Mentoring the team periodically to upskill the team’s knowledge. Accountable for integrity of process, operations and associated results.
• Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.
• Think through problems, manage the crisis situations through proper escalation matrix and motivate team.
• Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities.
• Support a wide range of stakeholders (Product, sales, client service, partner site and Tech support).
• Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary.
• Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement.
• Escalate the Risk/Concern items through proper escalation Matrix and drive for resolution .
• Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline.

Required Qualifications, Capabilities and Skills

• Minimum of 12 years of Trade experience required.
• Strong business knowledge on Trade products, processes and system knowledge.
• Excellent Customer Service Skills to handhold irate clients or internal stakeholders.
• Excellent attention to detail, and an ability to know when a deep dive approach is appropriate.
• Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them.
• Understanding of operational risks and related controls, audit and internal control framework.

Preferred Qualifications, Capabilities and Skills

• Certificate for Documentary Credit Specialists (CDCS) and Certificate for Specialists in Demand Guarantees (CSDG) a plus.
• Strong Knowledge on SWIFT Messages types associated with Standby/Guarantee will be appreciated.
• Working knowledge on Structuring/Vetting of SBLC/Guarantee.
• Working knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP98 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, and Office of Foreign Assets Control (OFAC) compliance.