דרושים Client Service Trade Analyst ב-גיי פי מורגן ב-United States, Tampa

As awithin the Trade & Working Capital Operations team at JPMorganChase, you will have the opportunity to manage key operational activities and promote efficiency in our processes. With your comprehensive knowledge and strong decision-making capabilities, you will play a crucial role in improving our service quality and process improvement initiatives. You will support managers in leading efficiency into the process model by bringing in the best practices after a detailed analysis of process.

Job Responsibilities

• Process transaction Standby letter of credit/Bank Guarantees – issuance, amendments & payments including compliance screening for the relevant documents.
• Ensure accountability that the unit complies with the JPMC risk & control policies and processes. Training/Mentoring the team periodically to upskill the team’s knowledge. Accountable for integrity of process, operations and associated results.
• Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.
• Think through problems, manage the crisis situations through proper escalation matrix and motivate team.
• Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities.
• Support a wide range of stakeholders (Product, sales, client service, partner site and Tech support).
• Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary.
• Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement.
• Escalate the Risk/Concern items through proper escalation Matrix and drive for resolution .
• Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline.

Required Qualifications, Capabilities and Skills

• Minimum of 12 years of Trade experience required.
• Strong business knowledge on Trade products, processes and system knowledge.
• Excellent Customer Service Skills to handhold irate clients or internal stakeholders.
• Excellent attention to detail, and an ability to know when a deep dive approach is appropriate.
• Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them.
• Understanding of operational risks and related controls, audit and internal control framework.

Preferred Qualifications, Capabilities and Skills

• Certificate for Documentary Credit Specialists (CDCS) and Certificate for Specialists in Demand Guarantees (CSDG) a plus.
• Strong Knowledge on SWIFT Messages types associated with Standby/Guarantee will be appreciated.
• Working knowledge on Structuring/Vetting of SBLC/Guarantee.
• Working knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP98 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, and Office of Foreign Assets Control (OFAC) compliance.

Job Responsibilities

• Maintain daily and/or monthly business data requirements for productivity and availability (aggregate, review results, refine and report on trends)
• Analyze current reporting outputs and develop refined views in line with operational needs
• Create and/or maintain monthly business reviews and site level data across multiple work streams
• Onboard and Off board users by completing all needed system requirements, and retain evidence
• Interface with other operations locations to complete ad-hoc data inquiries
• Participate on projects aimed at enhancing operational efficiencies as identified through multiple channels
• Utilize SharePoint and Reports Dashboard Administration / Recertification's
• Be a FinTech point of contact for operations (monitor completions, stakeholder reporting)
• Maintain procedure updates (intake, review, completion, communication)
• Support Ad-Hoc request related to Resiliency and Audit Requests for Information
• Provide general business support for the Global Fraud Prevention Team related to ongoing projects

Required Qualifications, Capabilities, and Skills

• Superior Microsoft Office skills to include highly proficient in data aggregation, analysis, visualization and communication tools such as Excel, PowerPoint, Teams, SharePoint, Outlook
• Strong organizational skills – ability to take strategic direction and independently develop and manage task, taking full accountability and ownership
• Critical thinking and the ability to work independently as single contributor while managing time and deliverables
• Minimum 2 years in a business analyst role with similar responsibilities
• Excellent English language communication skills (oral, comprehension & written)
• Collaborative Interpersonal and Influence skills
• Experience in Corporate & Investment Bank business function i.e. Global Markets, Middle Office, Wholesale Payments or Securities Services
• Ability to work remotely with all appropriate technology assets is required

Preferred Qualifications, Capabilities, and Skills

• Personal Certifications in Data, Business or Project Management skills
• LMM, Tableau and/or Alteryx experience
• General knowledge of internal company banking products in fraud related environments and company internal system platforms

Monday - Friday 9:00 am - 6:00 pm (normal is 40 hours weekly) subject to change as business needs evolve) - in local office, in person is required for this role, Occasional extended or weekend coverage as needed by operations

As a Vice President in the Global Payments Advisory Delivery team, you will be responsible for owning and executing the global content and sales enablement strategy, ensuring advisory insights, tools, and messaging are consistently delivered across regions and aligned to commercial goals. You will partner closely with advisory leads, marketing, commercialization, sales, product, and research & analytics teams to support scalable client engagement and enablement.

Job responsibilities

• Develop and execute a cohesive strategy for content management and sales enablement across the global advisory organization.
• Create and maintain high-impact client and internal materials that support go-to-market efforts, aligned with strategic advisory priorities.
• Drive consistent branding, messaging, and communication standards across all advisory deliverables.
• Ensure materials are easily accessible, well-organized, and usable by sales and coverage teams globally.
• Lead knowledge-sharing and training programs to enable sales, including forums, workshops, and structured learning initiatives.
• Coordinate the advisory team’s participation in internal and external events, ensuring content is aligned with business priorities.
• Lead internal communication efforts to keep stakeholders informed and engaged, including newsletters and updates.
• Collect feedback from internal stakeholders through surveys and debriefs to continuously refine materials and delivery effectiveness.
• Implement scalable frameworks for content creation, approval, distribution, and impact tracking.
• Collaborate with research & analytics to transform insights into actionable content and client-ready outputs.
• Maintain oversight of internal content libraries and performance dashboards, ensuring visibility into usage and impact.

Required qualifications, capabilities and skills

• 8+ years of experience in financial services, payments, treasury, or consulting, with a focus on content, strategy, or enablement.
• Proven ability to develop and scale content and enablement strategies in a global, matrixed environment.
• Strong understanding of client engagement dynamics in B2B financial services.
• Excellent writing, communication, and storytelling skills with a focus on clarity and impact.
• Comfortable managing complex projects and working across functions and regions.
• Highly organized with experience implementing processes, tools, and tracking mechanisms.

Join J.P. Morgan Asset Management as Executive Assistant where you'll be responsible for providing support to the Head of Korea and immediate team. This can sometimes extend more broadly as required.

As an Executive Assistant within the Asset Management business, you will be responsible for managing your stakeholder diary and everyday needs, effectively and proactively prioritizing to ensure the team is able to seamlessly serve the needs of their clients. You will require minimal direction whilst utilizing your strong attention to detail to navigate the support for the group. You’ll be reliable and motivated, whilst demonstrating a high level of teamwork and flexibility, together with your strong problem-solving skills, confidentiality, and EQ.

You will be a strong communicator across both written and verbal skills. You will be managing a multitude of responsibilities, people and timeframes, whilst being adept across systems, policies and procedures, in a fast-paced environment.

Job responsibilities:

• Maintain complex and detailed diaries across multiple time zones
• Liaise with internal and external stakeholders and manage the coordination and logistics of all meetings
• Arrange and coordinate complicated domestic and international travel, whilst maintaining T&E policies
• Process invoices and T&E expense claims for team members. Ensure all policies are followed and items are processed within provided guidelines. Act as a subject matter expert for policies and procedures
• Produce high quality emails and messages to individuals at all levels of the organization
• Handle regular activities without prompting, and advise in advance of any issues or delays
• Work cooperatively with other Executive Assistants across the group, in positive partnership to support each other to work as a team
• Lead and coordinate on ad hoc projects as requested
• Coordinate events

Required qualifications, capabilities, and skills:

• Minimum 8 years working as an Executive Assistant, ideally supporting at the Managing Director level (or equivalent)
• Advanced ability to organize
• Tact and good judgment in confidential situations, and proven experience interacting with senior management
• Effective interpersonal, written, and oral communication skills
• Proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management
• Business/Secretarial College diploma or equivalent

Preferred qualifications, capabilities, and skills:

• Problem-solving
• Multi-tasking

Job responsibilities

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Ensures successful collaboration across teams and stakeholders
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team
• Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise

• Experience leading teams of technologists

• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives

• Experience with hiring, developing, and recognizing talent

• In-depth knowledge of the services industry and their IT systems

• Practical cloud native experience

• Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines

• Expertise in Java, Spring Core, Spring Boot, REST APIs, and REACT.

• Proficiency in Object-Oriented Design (OOD) and Test Driven Development (TTD), with hands-on experience in test automation frameworks like Junit, Mockito, and Cucumber.

• Familiarity with log/metric collection and monitoring technologies like ELK stack, Prometheus, Grafana, AppDynamics, and Splunk.

Preferred qualifications, capabilities, and skills

• Experience working at code level