דרושים Client Onboarding Technical Implementation Vp ב-גיי פי מורגן ב-United States, Plano

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and demonstrated applied experience
• Extensive experience of using common Android libraries such as Jetpack Compose and Kotlin Coroutines
• Practical knowledge of Android Platform Security best practices
• Experience of building reusable libraries, components and APIs
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Proficiency in backend development languages such as Java or Python, with the ability to design and implement robust server-side logic
• Hands-on experience with database development and management
• Practical experience in backend cloud development and maintenance using platforms such as AWS, Kubernetes, or Cloud Foundry, including deploying, scaling, and monitoring cloud-based applications

As an Applied AI/ML Vice President within our dynamic team, you will utilize your quantitative, data science, and analytical skills to tackle complex problems. Your role will involve collaborating with various teams to design, develop, evaluate, and execute data science and analytical solutions, all while maintaining a deep functional understanding of the business problem at hand. Your responsibilities will also include data wrangling, data analysis, and modeling, which encompasses model selection and the creation of swift, applicable modeling solutions.

Job responsibilities

• Engaging with stakeholders and understanding business requirements,
• Developing AI/ML solutions to address impactful business needs,
• Working with other team members to productionize end-to-end AI/ML solutions,
• Engaging in research and development of innovative relevant solutions,
• Coaching other AI/ML team members towards both personal and professional success,
• Collaborating with other teams across the firm to attain the mission and vision of the team and the firm

Required qualifications, capabilities, and skills

• Advanced degree in analytical field (e.g., Data Science, Computer Science, Engineering, Applied Mathematics, Statistics, Data Analysis, Operations Research)
• Experience in the application of AI/ML to a relevant field
• Demonstrated practical experience in machine learning techniques, supervised, unsupervised, and semi-supervised.
• Strong experience in natural language processing (NLP) and its applications.
• Solid coding level in programming languages, like Python, R, and C++, with experience in leveraging available libraries, like Tensorflow, Keras, Pytorch, Scikit-learn, or others, to dedicated projects.
• Previous experience in working on Spark, Hive, and SQL,

Preferred qualifications, capabilities, and skills

• Financial service background
• PhD in one of the above disciplines with minimum 3 years of relevant experience or Master in one of the above disciplines with minimum 5 years of relevant work experience

Job responsibilities:

• Provides guidance and manages a team of software engineers on daily tasks and activities to deliver high quality software
• Sets the overall guidance and expectations for team output, practices, and collaboration
• Participate in design sessions with fellow programmers, business analysts, and other team members to analyze business requirements and outline the proposed IT solution
• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Primarily, design and implement secure and robust REST APIs using technologies such as Java Spring Boot and Spring MVC for cloud native micro-service applications
• Demonstrates overall knowledge of the Software Development Life Cycle with solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Participate in code reviews
• Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation

Required qualifications, capabilities, and skills:

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Experience leading technology projects working as a hands-on (actively coding) Application Development Lead or related role.
• Experience leading technology projects and managing technologists
• Proficient in automation, continuous delivery methods and all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Experience with using public cloud products, such as EC2, etc.
• Strong understanding of HTML / JavaScript / React and experience in building web applications
• Experience designing and developing cloud native (AWS) micro services in a highly distributed environment
• Extensive knowledge and experience working in an Agile environment.
• Java – Expert-level implementation skills with the Core Spring Framework and including other sub-projects like Spring Security, Spring data Cassandra Spring Apache Kafka
• Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines

Preferred qualifications, capabilities, and skills:

• In-depth knowledge of the financial services industry and their IT systems
• Hands on experience with writing functional and regression automated tests to be run as part of the build pipeline.
• Experience working and collaborating with global teams across multiple time zones
• Hands on experience in developing web front ends using HTML / JavaScript / React.

You are a strategic and analytical thinker, capable of analyzing trends, aligning client needs, and support the smooth release, adoption of and continued engagement with our products. Leverage your analytic skillset to unlock the future of product innovation and help shape how clients experience our offerings

Job responsibilities

• Conducts comprehensive analysis on customer feedback to evaluate trends, and client behavior
• Understand user behavior, pain points & competitive user experience gaps in our client offerings.
• Own the ongoing optimization and iteration of our small business merchant experience from onboarding to ongoing management; Identify UX friction in our end-to-end workflows including client onboarding, internal reporting, and drive improvements to our products
• Create success metrics and roles and responsibilities for execution
• Collaborate with partners to define customer experience strategic improvements, implement strategy and measure impact by planning coordinating with the appropriate teams, such as product, servicing, operations and risk.
• Analyze customer experience trends to identify areas for improvement and develop actionable insights.
• Organize and host forums to share insights with stakeholders and gather feedback.
• Develop modern and easy-to-follow CSAT and NPS decks to present insights and recommendations.
• Collaborate with the support team to ensure content is relevant, up-to-date, and effectively addresses customer needs.
• Guide and direct the creation of helpful tips and videos to enhance our support content and influence customer satisfaction.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in Marketing, Customer Experience, Product, or Project Management
• Strong understanding of risk management and controls, regional and local nuances, and governance requirements
• Proven ability to comprehend and interpret market regulatory requirements to confirm and secure required market approvals and operational requirements
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Strong communication skills and ability to explain product related customer feedback to stakeholders
• Proven experience in customer experience, project management, or a related field.
• Strong analytical skills with the ability to interpret data and trends.
• Excellent communication and presentation skills.
• Experience in guiding the creation of engaging content, including videos and written materials.
• Ability to work collaboratively with cross-functional teams.

• Proficiency in tools and software for creating presentations and videos. Strong organizational skills and attention to detail.

Preferred qualifications, capabilities, and skills

• Experience driving change with stakeholders using client feedback
• Experience with customer satisfaction metrics such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
• Familiarity with customer support platforms and content management systems.
• Experience managing Customer Experience within Merchant Services.

As a Sponsored Backed Client Success Manager within Global Services at JPMorganChase, you will use effective communication and relationship management skills to ensure an exceptional level of client satisfaction. You will embody “The J.P. Morgan way” of intent-driven Client Service. This role will be at the center of the core Steward Team to help build deep and lasting relationships with our most complex JPM clients across the country. The Client Success Manager (CSM) is a critical role in the execution of the firm’s strategy around the Sponsor Group relationship and its retention, growth, and client experience strategies, including great accountability to deliver on broader organizational service and revenue expansion.

You will be an important partner for Sponsor Payments Executives, Commercial Bankers, Treasury Management Officers, Client Service Professionals and other JPMC Leaders, and you will work effectively in a team-oriented environment in order to deliver a seamless and integrated approach to client servicing.

Job Responsibilities

• Provide Clients and prospects with unparalleled insights and first-class service by managing/resolving client escalations and issues
• Act in a straightforward and responsive manner using clear communications and behaviors with the clients best interests in mind
• Provide insights and offer unique intelligence that matters to each client
• Contribute to strategic client reviews and long-term planning by partnering with the Sponsor Payment Executive to uncover servicing and growth opportunities
• Help the coordination and project management of product implementations with an eye to being a steward of the positive client experience
• Assist in relationship reviews, Sponsor Account Review Committee (SpARC) briefings with Senior Leadership, client experience data analysis and reporting of trends
• Help manage projects for large client implementations and set the trajectory for key client projects such as exception pricing, bulk processing, fraud practice efficacy or payments optimization
• Work with key partners in the JPM Universe for certain elements of risk management or address gaps in servicing
• Help aggregate, coordinate or track PortCo client survey responses and participate in the solution building as part of the Action Plan to improve the client experience
• Coordinate with Sponsor or PortCo market partners to participate in pitches for prospect clients to show the value add of the service model
• Coordinate with the Sponsor Payment Executive, Onboarding Program Managers, PortCo Bankers, PortCo Client Service Professionals or other key partners to assist with onboarding/integrating new clients or to assist with periodic client renewals

Required qualifications, skills and capabilities

• Bachelor’s degree and/or minimum 8 years of equivalent prior work experience in Relationship Management;
• Proven client interaction skills to calibrate & manage client expectations
• Ability to work both independently and as a team player
• Proven proficiency in managing client problem resolution and delivering solutions; ability to mobilize internal resources to move quickly to resolve issues
• Excellent communication skills, both written and oral
• Ability to multi-task and manage priorities effectively
• Ability to adapt to a rapidly changing business and technology environment
• Exceptional problem-solving skills
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint), general comfort level with Internet/Intranet usage and ability to learn proprietary software and databases
• Have operational and functional knowledge of treasury and cash management products to be able to address and coordinate the resolution of set-up, invoice and billing issues
• Experience or working knowledge of Products in deposit, banking, treasury management, credit, and capital markets to potentially send referrals to our partners

Preferred qualifications, skills and capabilities

• MBA or Project Management Certification is a plus
• Experience or working knowledge of investment offerings, specifically the Private Equity market, is preferred

As an Applied AI/ML Vice President within our dynamic team, you will utilize your quantitative, data science, and analytical skills to tackle complex problems. Your role will involve collaborating with various teams to design, develop, evaluate, and execute data science and analytical solutions, all while maintaining a deep functional understanding of the business problem at hand. Your responsibilities will also include data wrangling, data analysis, and modeling, which encompasses model selection and the creation of swift, applicable modeling solutions.

Job responsibilities

• Engaging with stakeholders and understanding business requirements,
• Developing AI/ML solutions to address impactful business needs,
• Working with other team members to productionize end-to-end AI/ML solutions,
• Engaging in research and development of innovative relevant solutions,
• Coaching other AI/ML team members towards both personal and professional success,
• Collaborating with other teams across the firm to attain the mission and vision of the team and the firm

Required qualifications, capabilities, and skills

• Advanced degree in analytical field (e.g., Data Science, Computer Science, Engineering, Applied Mathematics, Statistics, Data Analysis, Operations Research)
• Experience in the application of AI/ML to a relevant field
• Demonstrated practical experience in machine learning techniques, supervised, unsupervised, and semi-supervised.
• Strong experience in natural language processing (NLP) and its applications.
• Solid coding level in programming languages, like Python, R, and C++, with experience in leveraging available libraries, like Tensorflow, Keras, Pytorch, Scikit-learn, or others, to dedicated projects.
• Previous experience in working on Spark, Hive, and SQL,

Preferred qualifications, capabilities, and skills

• Financial service background
• PhD in one of the above disciplines with minimum 3 years of relevant experience or Master in one of the above disciplines with minimum 5 years of relevant work experience