דרושים Software Engineer Iii - Terraform/infrastructure Solutions/devops ב-גיי פי מורגן ב-United States, Columbus

J.P. Morgan Workplace Solutions is a technology and service-based offering, created to empower our corporate clients to easily manage their workplace equity compensation plans with confidence. Our intuitive solutions help to attract and keep talented people. If you seek to deliver high quality client / participant services within the Finance industry, this may be the opportunity for you.

As a Customer Service Team Lead within JP Morgan Workplace Solutions you will be responsible for operational excellence in our Global Service Desk team. This role will be reporting to the Ohio Service Lead and includes providing leadership to a team of Service Desk associates, ensuring delivery of associated KPIs. This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritization, and resolution of customer and participant service requests and incidents, ensuring the highest quality of customer service experiences are delivered and internal processes are followed. We are looking for an experienced leader to provide ongoing managerial, technical and motivational leadership, in line with JP Morgan values and goals.

Job responsibilities

• Manage the team of Customer Service Associates and collaborating with regional Service Desk leaders in North America, Europe, Asia or Middle East and taking responsibility for strategic decision-making.
• Lead to achieve results and be responsible for planning the necessary actions – recruitment, training, KPI improvement, IT development, logistic conditions
• Work as a focal point between the client and Workplace Solutions’ internal departments (Sales, Marketing, Product, IT, Operations, CRM…)
• Drive operational results (SLAs and KPIs and the delivery of excellent service
• Assist with questions and escalated issues from service desk team members.Seek to go above and beyond the role by taking ownership of difficult problems, aiming to resolve ongoing issues
• Adhere to and maintain the firm’s controls, policies, procedures, and regulations while supporting supervisory functions for risk mitigation and procedural oversight.
• Become an expert in the different types of equity vehicles and be able to articulate these nuances in a professional, easy-to-understand format both written and verbally.
• Partake in business development by identifying potential business opportunities between J.P. Morgan and participants to engage in broader wealth management products/services. You will serve as the gateway to broader financial solutions available for participants.
• Effectively collaborate with respective client-facing teams and internal business groups to deliver and execute client transactions. Identify opportunities to enhance employee and caller experience through process and product changes, and provide recommendations to leadership.

Required qualifications, capabilities, and skills

• FINRA Securities Industry Essentials, Series 7, 63 required as well as fluencyyin English. Fluency in other languages is a plus.
• Experience managing teams in the Customer Service / contact centre industry preferably in the Financial Services (bank, fintech or similar)
• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines involving multiple stakeholders
• Excellent written and oral communications skills as well as proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook
• Experience managing KPIs and SLA’ s as well as client-company relationships
• Leadership, management, analytical and decision making skills. Aptitude to improve existing processes and apply a methodical yet flexible approach to change
• Passion for learning new things every day and a continuous improvement mindset

Preferred qualifications, capabilities, and skills

• 2+ years supporting service teams in a leadership capacity
• 4+ years experience with Client Service / Contact Center solutions
• 4+ years experience with CRM and help desk software
• Lean / Six Sigma certification
• Exposure to a wide array of financial products
• Series 9 and 10 licenses preferred
• University degree in Business Administration, Economics, Finance or equivalent workexperience - preferred but not mandatory

Job Responsibilities

• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Serves as a function-wide subject matter expert in one or more areas of focus
• Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies
• Drive innovation in machine learning solutions, ensuring scalability, flexibility, and future-proof architecture
• Act as a thought leader and trusted advisor to executive leadership, providing strategic recommendations on machine learning initiatives and solutions
• Architect and oversee the development of next-generation machine learning models and systems leveraging cutting-edge technologies
• Ensure the platform supports complex use cases, including real-time predictions, big data processing, and advanced analytics
• Promote software and model quality, integrity, and security across the organization

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied AI experience
• Proven track record of building and scaling software and or machine learning platforms in high-growth or enterprise environments
• 10 plus years of hands-on experience and expertise in software development frameworks and tools such as Java, Python and JavaScript
• Deep understanding of distributed systems, cloud-native architectures, and modern machine learning technologies
• Experience in cloud platforms such as AWS, GCP, or Azure
• Knowledgeable in machine learning frameworks, ML Ops tools and practices
• Strong proficiency in engineering programming languages (e.g., Python, Java) and infrastructure as code (e.g., Terraform, CloudFormation)
• Proficient in building AI Agents (e.g., LangChain, LangGraph, AutoGen), integration of tools (e.g., API) and RAG based solutions (e.g., open search)
• Hands-on experience with software development pipeline and orchestration tools (e.g., Jenkins, GitLab CI/CD)
• Exceptional ability to communicate complex technical concepts to both technical and non-technical audiences
• Hands-on experience with big data, pipeline, orchestration tools and real-time processing frameworks

Preferred qualifications, capabilities, and skills

• Certified as AWS Solutions Architect, Certified Developer, or similar certification

Job responsibilities

• Responsible for all aspects of data strategy, governance, data risk management, reporting and analytics.
• Work with product owners, data owners and customers to evaluate data requirements and identify right technology solutions and implementation.
• Design, develop, code, test, debug and deploy applications for scalable and extensible applications.
• Produce high quality code utilizing Test Driven Development techniques.
• Participate in retrospectives to drive continuous improvement within the feature team.
• Participating in code reviews and ensuring that all solutions are aligned to pre-defined architectural specifications.
• Implement Automation: Continuous Integration and Continuous Delivery.
• Manage Cloud Development and Deployment: Support development and deployment of applications into AWS Public clouds.

Required qualifications, capabilities, and skills.

• Formal training or certification on software engineering* concepts and 3+ years applied experience.
• Advanced knowledge of architecture, design and business processes
• Full Software Development Life Cycle experience within an Agile framework
• Expert-level implementation skills with Java, AWS, Database technologies, Python, Scala, Spark, Ab Initio or Informatica.
• Experience with the development and decomposition of complex SQL (RDMS Platforms)
• Experience with Data Warehousing concepts (including Star Schema).
• Practical experience in delivering projects in Data and Analytics, Big Data, Data Warehousing, Business Intelligence. Familiar with relevant technological solutions and industry best practices.
• Good understanding of data engineering challenges and proven experience with data platform engineering (batch and streaming, ingestion, storage, processing, management, integration, consumption).
• Aware of various Data & Analytics tools and techniques (e.g. Python, data mining, predictive analytics, machine learning, data modelling, etc.)
• Experience with one or more leading cloud providers (AWS/Azure/GCP)

Preferred qualifications, capabilities, and skills

• Ability to work fast and quickly ramp up on new technologies and strategies.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
• Appreciation of Controls and Compliance processes for applications and data.
• In depth understanding of data technologies and solutions is preferable.
• Drive Process improvements and implement process changes as necessary.
• Knowledge of industry-wide Big Data technology trends and best practices

Job responsibilities

• Develop Mobile applications for chase apps using Swift, Swift UI and Objective C
• Optimize applications for various mobile screen sizes, iPad, iWatch and other iOS devices
• Work on large and complex mobile apps and in implementing complex mobile front-end solutions and experience with automated testing and test driven development
• Collaborate with UX designers on rapid prototypes of new concepts and features to implement superior user experiences
• Optimize mobile applications for maximum speed, reliability and scalability, follow and promote Agile practices including Scrum, Lean, BDD and Continuously Delivery
• Research new technologies, identify and learn best practice, adapt quickly and provide technical guidance across the organization and work with multiple globally distributed teams to deliver end-to-end solution across regions
• Promote excellent user experience and system performance by supporting SRE practices

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Proficient in mobile development frameworks including iOS Swift, Objective C, UIKit and Cocoa
• Strong understanding of iOS design patterns MVVMC,MVP, MVC, MVVM, VIPER and others
• Integrate various native features like Camera, Push Notifications, GPS, CoreML, VisionKIt
• Experience securing application via device registration, biometrics, platform integrity and keychain
• Experience in mobile app encryption, data protection, and addressing security vulnerabilities
• Experience in integration of APIs with Mobile app and proficient in using iOS development tool XCode
• Build responsive apps for various iOS device sizes and experience in releasing apps to App Store or Enterprise App Stores using CI/CD pipeline
• In depth knowledge of GIT and source code management and understanding of CI/CD best practices, experience in developing unit, component, and end to end testing for mobile apps and knowledge of agile software development methodologies
• Must possess excellent interpersonal skills including strong written and verbal communication and excellent analytical, problem solving, and decision making skills

Preferred qualifications, capabilities, and skills

• Agile/Scrum as well as Waterfall development methodologies
• Mobile Native Application and Mobile Browser Testing via devices and simulators in both iOS and Android platform
• Build automation (static and dynamic analysis) and frameworks with software engineers that are able to improve security, whilst also improving developer and customer experience.
• Understanding of mobile app vulnerabilities, experience in Apple platforms, FIDO Technologies.
• Provide challenge and assessment of potential technology risks including information and cyber security control weaknesses by performing threat modelling exercises.

Job Summary

As a Fraud Risk Product Manager - Vice President, you will shape the technology solutions that drive our strategic fraud risk initiatives.  Working at the intersection of business and technology you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, transform that knowledge into high quality technical requirements, and coordinate with technical delivery teams to ensure solutions meet all requirements while providing exceptional business and customer experience.

In addition to working with the development teams to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires both business and technical skills including expertise in everything from data management to functional design, it also hinges on teamwork and leadership.  You will offer clear guidance and feedback to your colleagues, product teams, and technology resources to ensure the highest quality deliverables, processes, and experiences while promoting the values, culture, and brand of JPMorgan Chase.

Job Responsibilities:

• Partner with product owners, data scientists, and fraud strategists to build business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Manage the interdependencies between product releases and other product delivery teams and activities required for end-to-end delivery
• Lead the product development life cycle, design, and data analytics and able to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Align product strategies with overall business goals while identifying opportunities for growth
• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.

• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines

Required qualifications, capabilities and skills:

• Bachelor’s degree, in engineering, computer science, technology, or related field
• 5+years of experience leading and managing progressively complex projects and initiatives in financial services, digital platforms and/or software development.
• Excellent interpersonal and communication skills, including ability to negotiate, compromise, display transparency and demonstrate diplomacy in sensitive situations and to interact effectively with peers, stakeholders, technical or business.  Demonstrates strong influencer skills.
• Excellent analytical, strategic, logical thinking skills to understand and articulate complex business processes and workflows.
• Strong ability to work independently and collaboratively in a team setting in organizing, executing and completing initiatives.
• Strong understanding of and ability to work within Agile based development.  Proven ability to lead multiple projects.
• Expert in JIRA reporting and Confluence
• Ability to synthesize complex information in a concise manner for presentation to stakeholders and interested parties.
• Exhibit confidence in communicating and interacting with senior and global business leaders through strong written, verbal, and interpersonal communications and presentations.
• Ability to understand stakeholders and business partners to provide flexibility and adaptability as necessary to execute and complete the initiative.

• Excellent communication and partnership skills

Preferred qualifications, capabilities and skills:

• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
• Project Manager certification