דרושים Asset Management - Internal Client Advisor ב-גיי פי מורגן ב-United States, Columbus
JPMorgan Asset Management- Fund Valuation- Associate United States, Ohio, Columbus
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
- Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
משרות נוספות שיכולות לעניין אותך
JPMorgan Finance & Business Management United States, Ohio, Columbus
Job Responsibilities
- Oversee and manage a digital product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity.
- Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution, delivery, and reporting.
- Facilitate cross-impacting project discussions with multiple design teams and stakeholders.
- Collaborate with Digital Design, Product, and Line-of-Business teams to understand business demand, capacity planning, and guide project execution.
- Track projects to ensure milestones are met, status is documented, and reports are produced as needed; serve as overall traffic manager.
- Partner with Digital and other teams to drive concept readiness and artifact quality.
- Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.
- Serve as a single point of contact for project status and issue management.
- Ensure all deliverables are clearly specified, scoped, and agreed upon between client and internal teams.
- Ensure project teams understand requirements and adhere to company standards.
- Champion ongoing firm-wide and design team process improvements.
Required Qualifications, Capabilities, and Skills
- 3+ years of project/program management experience with digital design or marketing teams.
- Understanding of product development lifecycle at scale.
- Understanding of Waterfall and Agile project methodologies.
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), SharePoint, and Confluence.
- Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.
- Excellent written and verbal communication skills, with the ability to present complex information clearly and handle sensitive information.
- Strong organizational skills with experience coordinating multiple work streams, proactive and independent, adaptable to changing business needs.
Preferred Qualifications, Capabilities, and Skills
- Experience at both a design studio and a large corporate environment.
- Experience or familiarity with Atlassian/JIRA software tools and Monday.com.
- Strong project management skills.
- Excellent communication and interpersonal skills with stakeholders.
- Passionate about customer-centric design.
משרות נוספות שיכולות לעניין אותך
JPMorgan Internal Strategy Process Consulting Lead United States, Ohio, Columbus
Your ability to innovate, adapt to change, and manage tasks effectively will be essential in driving service-delivery improvement and achieving our departmental objectives, ultimately propelling the firm toward a state of operational excellence.
Job responsibilities:
Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.
Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
Collaborate with LOBs and IT teams to evaluate existing technology ecosystems to identify/optimize platforms and tools that align with business objectives and drive digital transformation.
Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges
Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
Analyze large quantities of data, apply a range of analytical tools, synthesize insights, and support the development of strategic solutions
Lead one or more client projects, including managing multiple associates across several workstreams and developing team members both formally and informally, including serving as a mentor.
Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions.
Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions
Required qualifications, capabilities, and skills:
5+ years of experience in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction.
Bachelor’s degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science.
Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.
Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement (see preferred technology below).
Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems (see preferred technology below).
Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department.
Self-motivated and executes deliverables with speed and precision
A dedicated learner with a strong commitment to skill development and a genuine curiosity for acquiring new knowledge.
Ability to travel up to 10%
Preferred qualifications, capabilities, and skills:
3+ years management consulting experience
Master’s degree in a related discipline, such as Business Administration, Economics, Finance, Management Information Systems (MIS), Industrial Engineering, Data Science or Analytics, and Computer Science.
Familiarity with relevant technology/systems, such as Tableau, Alteryx, Power BI, Salesforce, SAP, Oracle, Python or R, SQL, and JIRA/JIRA Align
Demonstrated ability to drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.
Experience utilizing systems thinking to analyze complex processes and identify areas for optimization and integration.
Ability to foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
משרות נוספות שיכולות לעניין אותך
JPMorgan Senior Internal Audit Associate - Consumer & Community Banki... United States, Ohio, Columbus
Job responsibilities
- Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service.
- Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution.
- Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
- Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals.
- Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes.
- 4 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management.
- Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives.
- Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution.
- Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency.
- Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies.
- Experience in the banking or financial services industry, particularly within a commercial or investment banking environment.
- Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance.
- Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
- Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making.
- A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively.
משרות נוספות שיכולות לעניין אותך
JPMorgan Technology Support III - Major Incident Management United States, Ohio, Columbus
As a Technology Support III – Major Incident Management team member in Consumer & Community Banking – Mission Control, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents.
- Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios.
- Ensure adherence to critical process and procedure, and appropriate escalations in support of production incidents.
- Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution.
- Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
- Ensure incident data is accurately captured and documented.
- Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process.
- Working as part of a global follow-the-sun team, providing 24 x 7 production support coverage on a rotating basis
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Relevant Incident management experience in an enterprise scale environment.
- Extensive customer service, communication, and client interaction skills.
- Possess critical thinking and troubleshooting skills.
- Strong ability to think and act independently to resolve production issues.
- Ability to act with a sense of urgency and agility
- Must display a history of achieving goals in a high-performance environment.
- Advanced analytical skills.
- Must be able to multitask in a fast-paced environment utilizing multiple tools.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Preferred qualifications, capabilities, and skills
- Knowledge of ITL and Cloud Computing
משרות נוספות שיכולות לעניין אותך
JPMorgan Cash Management Solutions Officer Senior United States, Ohio, Columbus
As an Investment Professional in the U.S. Private Bank, you will provide integral daily support to Investors in managing client relationships. Additionally, you will coordinate with a team of talented colleagues and other essential support groups, while maintaining awareness of and sensitivity to confidential nature of Private Banking clients.
Job Responsibilities
- Consult on and execute brokerage trades, including: advising the client on trade execution, placing trades, reviewing brokerage trades - compare paper blotter to trade blotter daily, submitting cancel/corrects, making account updates
- Create mandates for discretionary accounts
- Monitor exceptions and work with Client Advisors to conduct 'what-if' scenario-based analysis. Work with Team Leader to monitor risk metrics across the team
- Work with Team Leader to monitor Client Advisor loadings.
- Submit and monitor fee schedules and billing
- Manage Alternatives documents, including, submission, monitoring and working with clients to complete/correct
Required Qualifications, Capabilities, and Skills
- Series 7, 66 and Insurance licenses required for position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date
- Bachelor’s Degree required
- One plus years of industry related experience
- Exceptional follow-up and follow-through skills
- PowerPoint and Excel expertise
Preferred Qualifications, Capabilities, and Skills
- Familiarity with JP Morgan Private Bank systems Workstation, Connect, DDR/KYC or ability to learn proprietary software
- Experience and interest in financial markets and concepts
- Excellent interpersonal skills
- Self-starter, extremely organized and detail-oriented with strong commitment to accuracy
משרות נוספות שיכולות לעניין אותך
JPMorgan Technology Support III - Major Incident Management United States, Ohio, Columbus
As a Technology Support III – Major Incident Management team member in Consumer & Community Banking – Mission Control, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents.
- Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios.
- Ensure adherence to critical process and procedure, and appropriate escalations in support of production incidents.
- Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution.
- Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
- Ensure incident data is accurately captured and documented.
- Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process.
- Working as part of a global follow-the-sun team, providing 24 x 7 production support coverage on a rotating basis
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Relevant Incident management experience in an enterprise scale environment.
- Extensive customer service, communication, and client interaction skills.
- Possess critical thinking and troubleshooting skills.
- Strong ability to think and act independently to resolve production issues.
- Ability to act with a sense of urgency and agility
- Must display a history of achieving goals in a high-performance environment.
- Advanced analytical skills.
- Must be able to multitask in a fast-paced environment utilizing multiple tools.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Preferred qualifications, capabilities, and skills
- Knowledge of ITL and Cloud Computing
משרות נוספות שיכולות לעניין אותך
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
- Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
משרות נוספות שיכולות לעניין אותך
