דרושים Transactions Supervisor Rotating 1st 3rd Shift ב-גיי פי מורגן ב-United States, Charlotte

Job Description

You will lead a team of individuals having responsibilities as business analysts and product delivery who perform end to end projects from requirements gathering to UAT testing and maintenance post go live in the
Credit Riskenvironment. You will be responsible for driving the progress on your assigned projects while simultaneously overseeing the activities of your local team.

You will be asked to understand the needs of internal & external customers and deliver a set of products to elevate client service. This will require close partnership with business, design and technology partners across a diverse and complex technology stack. The operating model required to achieve this change will be different, requiring rapid experimentation, imaginative collaboration and well bounded testing to quickly evaluate solutions. Staying up to date with cutting edge approaches to service problems, both internal and external to the financial services industry will be critical to innovate. A passion for best in class service is essential.

Summary of Responsibilities

• Launch new products and features, test their performance and iterate quickly
• Analysis, process mapping, data analysis and user interviews to define flows, pain points and needs.
• Requirements: Capture/document user stories and requirements and front-end requirements for UX Design resources.
• UAT / Testing – Manage the UAT of new features, ensuring adequate test criteria and end-user expectations are met.
• Planning - Track and escalate project milestones, dependencies and risks to all audiences, incl. senior stakeholders.
• Own communication of project progress and completion within the DCS Organization.
• Effectively and efficiently plan and prioritize all deliverables and resources working across project(s) based on scope of work and project goals.
• Coordinate the agenda of the local team to ensure work is progressing as planned, providing guidance and direction to achieve project goals.
• Promote teamwork and a collaborative work environment.
• Identify training needs, track performance, coach and motivate team members.

Skills and Qualifications

• 7+ years of relevant program / project management experience.
• Knowledge of multiple operational areas within Bank Industry, specially in Credit Risk.
• Management experience, ability to guide and coordinate resources to provide guidance and direction.
• Strong problem solving, collaboration, communication and presentation skills. With proven ability to influence multiple stakeholders without direct authority.
• Exceptional organizational and time management skills. Must be able to prioritize workloads, multitask, and react quickly to consistently changing business expectations.
• Excellent written and verbal communication skills.
• A track record in managing ambitious strategic and operationally simultaneous complex projects with competing priorities delivered by cross-functional teams.
• Comfortable with Design Thinking framework, lean start up and familiarity with user-centered practices, UX design and product ideation.
• Proven analytical aptitude, including ability to mine and analyze large, complex data set.
• Familiarity with JIRA and Agile project management methodology, comfortable with managing delivery of functionality and features through development and design sprints.
• Strong problem-solving and problem identification skills to pre-empt obstacles and conflicts.
• Excellent interpersonal skills, team player, with an ability to build effective relationships at all levels of the organization.

As a Transactions Supervisor in Receivables Operations you will be managing a team processing daily document transactions and extraction of checks and remittances. You will oversee the daily workflow of specific work groups and segments managing a team of employees by providing guidance in their day to day responsibilities.

Job responsibilities:

• Overseeing daily workflow of specific workgroups and/or segments of the workflow process
• Managing a team of full and part-time front line employees
• Handling complex customer relationships while utilizing service improvement tools and methodologies
• Directly own of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Be responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Provide guidance and development of the Team Leaders and Operations

Required qualifications, capabilities, and skills:

• Ability to work 100% Onsite
• 2 years of supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Excellent decision making skills
• Exceptional written and verbal communication skills
• Ability to display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Physical requirements: Sitting – up to 90% of the time, Standing – up to 10% of the time, Lifting – up to 15% of the time and up to 50 pounds; Walking – up to 15% of the time

Preferred qualifications, capabilities, and skills:

• Remittance processing experience

Work schedule: This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Monday - Friday 7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April

• A Government Security Clearance may be required for this position. This includes, but is not limited to:
  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence up to 3 years