דרושים Business Management Analyst - Senior Country Manager Office ב-גיי פי מורגן ב-Thailand, Bangkok

As an Analyst within the Client Onboarding and Service team at JPMorgan Chase, you will be responsible for ensuring that JPMorgan Chase offers the highest standard of client service to assigned top-tier clients, acting as a primary point of contact for the bank’s Thailand based clients. You will ensure that all client service-related tasks are completed promptly with a high degree of quality and efficiency by providing comprehensive account management service and escalation support. Additionally, you will leverage AI and technical skills to enhance banking services and drive operational efficiencies. You will collaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences.

Job Responsibilities

• Serve as the primary point of contact for Thailand clients, addressing complex inquiries, escalations, and complaints across a full suite of cash management and liquidity products.
• Develop a deep understanding of clients' businesses to identify solutions, enhance client experiences, and collaborate with Sales, Product, Implementations, and Operations teams.
• Conduct periodic Service Reviews, utilizing data to analyze transactional activities, client inquiries, and identify opportunities for operational improvements.
• Maintain a comprehensive inventory of clients' business activities with the bank.
• Communicate with clients proactively about regulatory changes, product innovations, and technology enhancements.
• Provide client education and training on the bank's operational processes and product functionalities.
• Utilize AI and technical skills to analyze data, identify trends, and support decision-making.
• Collaborate with internal teams to optimize processes and implement innovative solutions.

Required Qualifications, Skills, and Capabilities

• Bachelor's degree in Finance, Business, Computer Science, or a related field.
• At least 1 year of experience in Cash management, across Product, Client Service, Sales, Operations, or Implementation roles.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication and interpersonal skills, with a client-focused approach and with a proven ability to influence stakeholders and manage relationships effectively.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Strong ability to work within tight deadlines and excellent time management skills.
• Detail-oriented team player who takes end-to-end ownership, strives for results, and sustains intensity and optimism while delivering excellent service to clients.
• Demonstrated ability to analyze situations, prioritize/troubleshoot issues, and manage multiple tasks effectively.
• Proficiency in both Thai and English languages as the role requires communications with local and internationals clients and stakeholders.

Preferred Qualifications, Skills, and Capabilities

• Proficiency in AI technologies and technical tools relevant to transaction banking.

As a Learning Lead III in the Corporate Sector, you will develop and execute JPMorgan Chase learning strategies to support firmwide strategic initiatives. You will lead business planning discussions in partnership with Human Resources, conduct learning needs assessments and performance consulting for newly identified needs, evaluate, enhance, and maintain existing programs, and curate content.

Job Responsibilities

• Collaborate with senior business leaders to identify and address strategic learning needs while also ensuring their requirements are met throughout the project.
• Design and implement innovative learning strategies that enhance business performance and outcomes, fostering a culture of continuous development and growth.
• Develops detailed project plans that outlines the scope, objectives, timeline and resources, including defining project goals and deliverables.
• Lead and motivate project team, assigning tasks, and ensuring team members have the necessary skills and tools to complete their work, while mitigating and removing obstacles.
• Oversee the design and delivery of best-in-class training programs by leveraging subject matter experts (SMEs) within the business, providing ongoing coaching and development to drive continuous improvement.
• Deliver ongoing updates to senior leaders, focusing on strategic outcomes and ensuring compliance with regulatory and legal requirements related to learning and development.
• Consults with client to conduct current state assessment, gap analysis and root cause analysis.
• Creates evaluation/testing/measurement strategy, ensures impact is measurable.
• Evaluates training based on Kirkpatrick’s levels of evaluation.
• Manages all aspects of training projects through the ADDIE model.
• Holds subject matter experts and others accountable for content delivery, review and approval deadlines, escalates appropriately.

Required Qualifications, Capabilities, and Skills

• 7+ years in Human Resources/Learning Development space.
• Creative visionary with a passion for learning and professional development with the ability to clearly articulate ideas and concepts.
• Proven presentation and communication skills at all levels of the organization including the ability to quickly gain credibility with senior level management; proven influencing skills.
• Ability to collaborate and build strategic relationships, in a highly matrixed organization at all levels.
• Experience with agile ways of working and the ability to promote an agile mindset.
• Strong understanding of adult learning principles, instructional design, and learning technologies.
• Experience in Financial Services and/or Consulting space.
• Experience in project management or a related field with understanding of project management methodologies like Agile, Scrum, Waterfall, or Lean.
• Experience in leading cross-functional teams and managing projects of varying sizes and complexities.

As a Payment Operations Transactions Analyst within the Payment Operations team in Thailand, you will work closely with local and regional partners to execute and deliver payment solutions to our clients. You will be responsible for processing payments across a range of products, including high-value, low-value, and cheque processing. You will also participate in projects with local and regional teams. In this team-based, fast-paced, and dynamic environment, you will thrive as a motivated individual who is proactive, detail-oriented, organized, and willing to challenge the status quo.

Job responsibilities:

• Check and ensure that all payment transactions are processed in a complete and accurate manner
• Coordinate with the various regional support teams to complete processing requests
• Investigate and respond to query/cases regarding to day to day operations
• Ensure transactions are processed according to local regulations, as well as internal control guidelines
• Work in close partnership with business units including Sales, Bankers, and Client Services Representatives
• Develop Intelligent Automation Solution to improve team processes
• Perform administrative tasks of preparing and verifying documents for both internal and external parties

Required qualifications, capabilities, and skills

• Minimum of 1 year of working experience
• Good command of written and spoken English and Thai languages as the role requires attending meetings conducted in English and Thai, and clearing of local documentations in Thai
• Ability to work under time pressure
• Presentation skills
• Issue Resolution skills
• Bachelor's degree or equivalent

Job responsibilities:

• Coordinate Location Management/Operating Committees and subcommittees.
• Establish and maintain an effective governance structure in partnership with Compliance/OTS.
• Maintain dialogue and partnership with LOB and functional BMs, providing on-ground support.
• Collaborate with location resiliency and real estate strategy teams.
• Partner with Location Compliance to manage regulatory requests and exams.
• Maintain relationships with the Regional Control Team and other support functions.
• Drive new business initiatives with a strong understanding of product offerings and market landscape.
• Support business growth plans with appropriate strategies.
• Oversee incident management.
• Liaise with regional support teams to ensure good governance.
• Respond to inquiries from clients, regulators, and internal stakeholders.

Required qualifications, capabilities, and skills:

• Detail-oriented in legal and document reviews.
• Ability to implement and manage changes effectively.
• Proficient in written and spoken English.
• Strong computer skills, including Microsoft Office applications (e.g., Excel).

Preferred qualifications, capabilities, and skills:

• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.