JPMorgan Global Banking - Client Service Account Manager Associate 

Singapore 

102949289

As a Regional Client Service Account Manager within the Client Servicing team, you will be the primary point of contact for our top-tier clients, ensuring that JPMorgan Chase offers the highest standard of service. You will manage all client service-related tasks with efficiency and quality, providing comprehensive account management and escalation support. This role provides an opportunity to enhance your career in the Client Servicing space, working closely with our APAC-based clients and their Regional Treasury Centers located in Singapore.

Job Responsibilities

• Act as the primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products
• Understand clients’ business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations
• Deliver periodic Service Reviews, using data to understand and analyze client’s transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.
• Document and maintain a comprehensive inventory of clients’ business activities with the bank
• Communicate proactively with clients on regulatory changes, product innovation and technology enhancements
• Provide client education and training on the bank’s operational process and product functionalities

Required qualifications, skills and capabilities

• Bachelor’s Degree or equivalent
• At least 5-year experience within Payments, Treasury Services, or cash management, across Product, Client Service, Operations or Implementation roles.
• Ability to work well within tight deadlines and good time management skills are required
• Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage stakeholder relationships

Preferred qualifications, skills and capabilities

• A strong understanding of the cash management business, products, and operational procedures
• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively