דרושים Client Service Manager- Vice President ב-גיי פי מורגן ב-India, Mumbai

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Software Engineering concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability.
• Experience in developing, debugging, and maintaining code in a large corporate environment.
• Proficient in coding in Python.
• NodeJS, React for UI development.
• Databases (Eg: CockroachDB, PostgreSQL)
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence tools, etc.)

Preferred qualifications, capabilities, and skills

• Django/Flask/Fast API Framework for Python
• Messaging service (Eg: Kafka/RabbitMQ or any other messaging queue).
• MongoDB and Ops Manager
• Exposure to cloud technologies

Job Summary:

As an Associate in the Senior Country Business Manager (SCBM)/ COO Office, you will require to have an understanding of financial and operational governance, risk management, and strategic planning to support the CEO/SCO and other senior leaders in achieving the organization's objectives.

Job Responsibilities:

• Execute new business strategies, strategic initiatives, or platforms, aligning business and support functions (Finance, Tech, Ops, Legal, Compliance).
• Optimize 'bottom line' business performance by driving key initiatives & KPI’s
• Identify, escalate, and mitigate business risks that could impair our ability to do business, such as legal, tax, regulatory, capacity issues etc.
• Analyze financial performance, including expenses; identify productivity initiatives and drive implementation.
• Partner with the Business, Operations, and Technology in defining future workflows and implementing related technology and projects to meet evolving market requirements.
• Collaborate with relevant stakeholders (CAO functions) location driven strategy
• Maintain the location's operational strategies and ensure the smooth operation and appropriate coordination of all businesses and infrastructure functions.
• Help communicate business strategy, performance and priorities to stakeholders
• Prepare documents, materials for senior management meetings.
• Improve the client experience with local LOBs (e.g., improve onboarding, ensure cross-business client service issues are addressed and resolved in a timely manner).
• Ensure a strong understanding among local LOBs of revenue and expense goals, actual performance, client planning/prioritization, control environment, and cross-LOB gaps and opportunities.

Required Qualifications, capabilities and skills:

• Postgraduate (preferred)/Graduate degree in Business, Finance, Economics, or a related area.
• Highly motivated self-starter with excellent time management and prioritization skills.
• Ability to present well to senior and business heads.
• Strong internal relationship-building skills across a broad range of functions.
• Self-motivated, tenacious, and able to work independently.
• Excellent written and oral communication skills.
• Ability to define and deliver a strategic agenda across multiple groups.
• Strong analytical and problem-solving skills with the ability to analyze large data sets and present conclusions concisely.
• Attention to detail with a logical thought process.
• Ask questions, maintain a pro-active and problem-solving mindset with ability to identify, clearly present and implement well defined solutions
• Strong organizational and time management skills; extremely versatile; ability to prioritize requests; comfortable managing the demands of multiple deliverables running at the same time
• Enthusiastic, self-motivated and effective under pressure. Energetic and dynamic in style.

Preferred Qualifications, capabilities and skills:

• 5-6 Years of experience with minimum 2-3 years’ experience in Business Management or COO Organization (preferred).

Job summary:

As the Compliance Risk Management Lead in the Compliance team, you will be responsible for regulatory Compliance Coverage for JP Morgan India Pvt. Ltd.

Job responsibilities:

• Responsible for implementation of compliance framework for JPMIPL.
• Act as the Compliance Officer and Principal officer for JPMIPL.
• Responsible for regulatory guidance and advisory to the business/operations teams and other stakeholders regarding regulatory changes as well as existing regulations.
• Evaluate compliance with relevant regulations, including AML, KYC (impacting the regulatory licenses held by JPMIPL), monitor and identify issues or gaps.
• Provide updates to the board on regulatory developments
• Engage with SEBI, Exchanges and relevant regulatory authorities for exam/ inspection and other RFIs as well as for regulatory clarifications.
• Participate in various advocacy initiatives with SEBI and exchanges.
• Handle the escalation of alerts from Trade surveillance team as well as alerts from exchanges.
• Review policies pertaining to JPMIPL based on regulatory changes / requirements.
• Work with various regional teams and provide them with necessary updates regarding local regulations.
• Represent compliance on various legal entity governance forums

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Finance, Economics, Statistical Mathematics, Data Science or equivalent/related disciplines
• 10 plus years of experience in the Financial Services Industry with a demonstrated track-record experience and knowledge of Broking and Investment Banking compliance, including proficient understanding of India AML/CFT regulations and requirements

Preferred qualifications, capabilities, and skills:

• Chartered Accountant, Master’s degree, LLB, Company Secretary or other closely related professional qualification will be beneficial.
• Experience in handling regulatory investigations is an advantage

Competencies:

• Ability to develop and maintain productive relationships with key internal clients across all levels.
• A solution driven approach, with exemplary problem solving skills;
• Good analytical ability.
• Ability to own, deep-dive and/or investigate issues and can derive solutions independently, ultimately ensuring successful implementation or resolution
• Experienced with Mantas, technology driven case management tool and/or technology will be preferred and require proficiency in MS Office (Outlook, Excel, Word, PowerPoint etc.), and the experience to handle large volumes of quantitative data
• Ability to work effectively alone and as part of a team, at a local and regional level
• Strong interpersonal or client management skills required to work effectively, influence and/or negotiate desired outcomes with multiple stakeholders and/or senior management
• Good written and verbal communication skills.

As a Risk Management - Risk Oversight Lead for Commerce Payments - Vice President in the Consumer & Business Banking Risk Management group, you will be responsible for partnering with the Digital Payments teams and recommending the right level of fraud and scam controls for new business initiatives and existing processes in Card Payments. Features like digital wallets; co-brand cards; etc. are carefully evaluated for risk. You will be a key contributor to the Risk Oversight team's 2nd line mission by collaborating on the design of products and features that are both easy-to-use and secure for customers. You will also partner closely with Legal, Compliance and Controls to advise on issues and concerns, as well as conduct threat assessments that describe key risk scenarios and necessary mitigation to the risks.

Job Responsibilities

• Look for ways payment use cases can potentially facilitate fraud and scam scenarios, as well as operational and reputational risk
• Evaluate new payment features or modifications to existing services to ensure that the Product team has identified all the risks and has included appropriate controls to mitigate risks
• Know the wallet payment flows you oversee just as well as the Product team
• Have a working knowledge of cross-channel controls that are used to mitigate inherent risk in Digital
• Reliably represent the interests of other internal stakeholders in risk management
• Collaborate with the business to solve problems but escalates within the risk management framework when the business exposes the bank to risk in an unsafe way
• Stay abreast of new/changes in provisioning, tokenization, authentication, technology, and Digital financial services
• Deconstruct and explain complex concepts and issues in a business-friendly manner to senior/executive management
• Work effectively as an individual contributor and collaborative team member on simultaneous projects.
• Possess excellent verbal and written communication skills and the ability to interact professionally with executives, managers, and subject matter experts
• Work well in a team environment, including cross-functional teams

Required qualifications, capabilities, and skills

• Bachelor's degree
• Minimum of 5 years in a control function (Audit, Controls, Operational Risk Management, Information Risk Management, Compliance) or other relevant function
• Critical thinking skills
• Ability to defend positions and influence with quantitative analysis developed with an analytical team
• Ability to work effectively with both business and technically oriented individuals
• Excellent written and verbal communication skills
• Ability to work in a diverse and inclusive environment

The Client Tax Operations utility in India consists of 150+ staff and is responsible for the accurate and timely processing of withholding, reporting, reclaim filing and relief at source function in over 100 markets globally. As a Client Tax Documentation Business Analyst, you will be responsible for bridging the gap between Client Tax Operations, Technology, and the business to enhance and streamline tax processes. As a business analyst you will leverage your analytical, technical, and project management skills to enhance the efficiency and effectiveness of tax processes. The candidate will work directly with senior leads and key stakeholders, to understand complex business problems, designing and implementing solutions against the strategic Client Tax Operations Utility agenda including streamlined documentation, digitization, controls, and product development.

Job Responsibilities:

1. Requirements Gathering and Analysis:
   • Work closely with tax operations to understand their needs and translate these requirements into documented functional specifications.
   • Conduct detailed analysis of current tax operations processes to identify areas for improvement.
2. Process Improvement:
   • Develop and implement process enhancements to improve client experience, efficiency, accuracy, and compliance within tax operations.
   • Utilize data analysis to propose solutions that streamline tax processes.
3. Project Team Support:
   • Lead or participate in the projects / programs aimed at implementing new systems or upgrading existing systems.
   • Support the end-to-end project lifecycle from initiation through closure including testing, validating acceptance criteria are met, and capturing benefit realization.
4. Stakeholder Communication:
   • Serve as liaison between the tax operations, technology teams, and other relevant stakeholders.
   • Communicate effectively with all levels of the organization to ensure alignment and understanding of project goals and statuses.
5. Data Management and Reporting:
   • Oversee the integrity and accuracy of tax-related data within the organization’s systems.
   • Generate reports and perform analysis to support tax compliance and planning activities.
6. Regulatory Compliance:
   • Stay up to date with changes in tax regulations and ensure the systems and processes are updated accordingly.
   • Support tax operations ensuring compliance with relevant laws and regulations.

Required Qualifications, Skills, and Capabilities:

Candidate should have/demonstrate the following qualifications/skills and attributes:

• Requirement Analysis / Documentation (Confluence)
• Business Process Mapping (Signavio/Visio/Gliffy)
• Buy vs Built Option Analysis
• JIRA and Agile Methodology Experience
• Testing – Functional / UAT / Regression
• Transformational mindset with ability to work with key stakeholders and senior leaders to drive improvements to the client experience and operational excellence
• Strong hands-on experience in managing cross-functional, multi-year projects
• Experience designing business processes and decision models, preferably using Signavio
• Polished presentation skills with ability to communicate at executive level and to deliver compelling PowerPoint presentations that “tell a story” and enable decisions to be made
• Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over all resources
• Strong relationship and project management skills
• Strong Business Analysis and problem-solving Techniques and discipline
• Strong technical architecture acumen
• Exceptional analytical skills to understand a diverse array of products and complex end-to-end workflows
• Proven organization and planning skills
• Ability to manage unstructured situations and ambiguity
• Flexible attitude in dealing with multiple tasks
• Ability to work under pressure and to deadlines, with accountability and responsibility for owning actions
• Detail-oriented with a control mindset

Preferred Qualifications, Skills, and Capabilities:

• Post Graduate and/or MBA (Finance) and related industry benchmark certifications as example - Asset Servicing, KYC, Doc Management
• Knowledge of Investment Bank businesses
• Knowledge of US Tax forms, CRS, and FATCA regimes
• Knowledge of US and non-US Regulations (including Tax)
• Using AI / LLM prompts for writing requirements
• Data Analysis (SQL / Alteryx / UI Path)
• Decision Modeling (DMN)