JPMorgan Client Service Manager 

India, Maharashtra, Mumbai 

696182007

Job Summary:

As a Client Service Manager within the Trade and Working Capital Client Service Group, you will be responsible for managing and facilitating the unique and complex service needs of our Global Trades client base. Your passion for client service will promote your daily activities, and your excellent communication and relationship management skills will ensure an exceptional level of client satisfaction. You will primarily focus on Standby Letters of Credit, serving as the primary point of service contact for each client within your assigned portfolio, and acting as a senior leader and trade advisor for complex Letter of Credit transactions.

Job Responsibilities:

• Negotiating new or existing transactions with clients, external legal advisors, banking and credit teams supporting Standby Letter of Credit Transactions
• Work independently and act as escalation point for complex issues to structure and resolve customer requests.
• Managing dedicated Standby Letter of Credit client portfolio having frequent interactions with internal/external clients, working with various areas of the bank for client resolution
• Responsible for providing timely follow-up to clients, and be accountable for client satisfaction
• Providing guidance and training to team members based on knowledge of Trade products and services focusing on Standby Letters of Credit
• Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firm
• Proficient in structuring and negotiating Standby LC text in accordance with procedures while mitigating risk to the bank and client.
• Prioritizing daily workload to maximize productivity utilizing time management and organizational skills
• Creating and maintaining new and existing policies, procedures, and practices
• Project a confident and professional presence to our clients, other bank departments and the community

Daily activities will include, but are not limited, to maintaining Standby Letter of Credit requests, research and resolution of customer’s inquiries, preparing and collecting account documentation and managing internal project initiatives for your portfolio of clients. Additionally, you will be expected, over time, to be able to identify products and services that may benefit clients and improve overall relationship profitability. You will also participate in joint client calls with Bankers and Trade Sales Officers both in person and over the phone.

Required qualities, capabilities and skills:

• 5+ years experience in Trade Finance / Letters of Credit
• Robust background working as advisor negotiating and structuring agreements supporting Letters of Credit
• Strong focus on client satisfaction and building excellent relationships with customers
• Excellent communication skills with strong organizational and multi-tasking abilities
• Comfortable working within tight deadlines.

Preferred qualities, capabilities and skills:

• Experience working as advisor/leader having accountability in fast paced service environment while leading with respect and integrity.
• Excellent communication skills both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations.