דרושים Digital Client Services - L1 Support Associate ב-גיי פי מורגן ב-Argentina, Buenos Aires

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Business Engagement and Incident Management

• Work closely with technology teams, business desks, exchanges, and vendors to provide daily support to various Investment Banking functions by promptly resolving production requests and issues under a highly pressured environment.
• Take ownership in issues and manage them in a timely manner to ensure minimum disruption to internal and external clients.
• Identify, communicate, diagnose, and resolve functional and technical incidents.
• Proactively record and track actions from system incidents to ensure root cause remediation and recurrence prevention.
• Participate in support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team with a follow-the-sun support model.
• Work in Central time zone.

Change Management and Subject Matter Expert

• Work closely with business stake holders and application developers to plan, review, and execute application change releases into production environment.
• Conduct regular stability review with application owners and act as a regional subject matter expert for assigned applications.

Continuous Improvement

• Take lead on application improvement initiatives including Monitoring, Stability, Resiliency and Capacity
• Develop and utilize appropriate tools to improve operational efficiency and actively participate in a DevOps environment.

Skills Required

• Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL
• Good time management skills and the ability to schedule workload.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills to communicate at various levels confidently and clearly.
• Excellent communication skills in managing production incidents.
• Ability to work under pressure and deliver on time.
• Solid working experience in large Financial / Banking Applications
• Proactive, adaptive, and independent with proven capability to lead a project initiative.

Skills Desired

• Experience of vendor products GMI, ROBOT and Aldon
• Strong knowledge in Futures and Options products and their clearing processes
• Knowledge in Unix/Linux environment

Academic Qualification

• Minimum – A Bachelor Degree in technology discipline

As a Digital & Platform Services - Markets Operations Finance Management Associate within the Finance Management team, you will partner across the firm to provide financial and strategic analysis, oversight, and coordination of budgeting and forecasting. You will be responsible for key financial measures such as expenses, headcount, or financial and headcount modeling, delivering value-added financial reporting and analysis, and assisting with strategic direction and decision-making. You will provide leadership across the finance teams and interact regularly with Operations or Technology Managers and peers across Finance & Business Management.

The key responsibilities of the role include:

• Calculate and consolidation of the month-end results, the forecast for the remainder of the year, and the budget for future years
• Perform variance analysis to understand the key drivers of the results and provide commentary explaining changes from prior forecasts/budgets
• Produce weekly/monthly/quarterly and ad hoc reporting of the results and drivers for senior management
• Enhance controls and streamline processes, introducing automation where possible
• Work on projects to drive global consistency and create synergies across the team

Qualifications

• Bachelor’s degree in Accounting, Finance or a subject of a technical nature.
• 2 to 5 years of relevant experience in the Finance and Planning field.
• Advanced skills in Excel and PowerPoint.
• Inquisitive, enthusiastic and diligent, and capable of challenging peers.
• Strong verbal and written communication skills, with the ability to articulate complex issues clearly.
• Highly motivated and able to thrive and think clearly under pressure and tight deadlines.
• Integrity in handling highly sensitive and confidential information.
• Team player with the ability to be respected as a trusted partner for the Business, Finance, and FP&A Teams.

Preferred Qualifications:

• Knowledge of, or experience with Alteryx, BI tools, databases and SQL Querying.

Job responsibilities

• Designs and delivers trusted data collection, storage, access, and analytics data platform solutions in a secure, stable, and scalable way
• Supports review of controls to ensure sufficient protection of enterprise data
• Advises and makes custom configuration changes in one to two tools to generate a product at the business or customer request
• Updates logical or physical data models based on new use cases
• Frequently uses SQL and understands NoSQL databases and their niche in the marketplace
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on Data engineering concepts and 3+ years applied experience

• Hands-on professional experience (actively coding) working as a data engineer
• Good hands on experience in Python, Snowflake and Databricks
• Experience across the data lifecycle
• Advanced at SQL (e.g., joins and aggregations)
• Working understanding of NoSQL databases
• Significant experience with statistical data analysis and ability to determine appropriate tools and data patterns to perform analysis
• Experience customizing changes in a tool to generate product
• Experience with containers and container-based deployment environment (Docker, Kubernetes, etc.)

Preferred qualifications, capabilities, and skills

• Understanding of (distributed and non-distributed) data structures, caching concepts, CAP theorem
• A solid approach to writing unit level tests using mocking frameworks, as well as automating component, integration and end-to-end tests
• Experience in automating deployment, releases and testing in continuous integration, continuous delivery pipelines
• Understanding of security frameworks / standards and privacy

Job Description

As a Transaction Processing Analyst in Security Services Operations, you'll provide operational support within our Corporate Investment Bank. You will be responsible for ensuring that all aspects of transaction management for clients are completed on time and exceptions and client inquiries are resolved. You will also provide subject matter expertise to clients. Additional responsibilities may include managing daily regulatory reporting tasks and remediation activities, as well as process improvement.

Responsibilities:

• Review of legal documentation and input of key parameters from the legal documentation into the systems of JP Morgan.
• Identify issues and co-ordinate with the relevant functions internally (eg: credit, legal etc) for prompt resolution on disputed points within set time-frame parameters
• Working with key partners in legal, business, operations and technology, contribute towards the development of an efficient operating framework
• Working closely with regional Legal operations Department (which has the overall responsibility for Master Agreement Negotiation and Transactions), the business and other stakeholders.
• Productivity and Quality will be the measure of performance for this role. Producing good quality work is therefore paramount to the success of the candidate in the organization
• Take lead on process improvement and automation
• Manage assigned tasks independently with little or no supervision
• Have a control mindset and be alert to issues and risks that have impact on process or to the organization

This role requires a wide variety of strengths and capabilities, including:

• Thorough understanding of the legal language to interpret the documents provided and impact to the Firm
• Understanding of the financial services industry, products, and processes
• Strong analytical skills with excellent oral and written communications skills
• Attention to detail and ability to perform tasks with high degree of accuracy
• A strong sense of ownership and responsibility
• Excellent client focus and customer care working practices
• Bachelor’s degree
• Strong computer skills (MS Excel, Word, PPT, Outlook, etc.)
• Willingness and flexibility to work during US hours

Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.

As a Technology Operations team member, you will serve as liaison between Operations and the Technology Support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.

Key Responsibilities:

• Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
• Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
• Provides accurate problem identification, ticket documentation and customer/vendor dialogue
• Provides activity, progress and status reports to management and keeps management posted of any critical issues
• Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.

Qualifications:

• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
• Strong interpersonal skills, including verbal, written, and listening skills in English with the ability to influence and lead others
• Ability to interact with individuals on all organizational levels
• Establishes strong working relationships with team members and across functions
• Ability to communicate with technical and non-technical customers
• Able to work under pressure to resolve issues affecting the production services
• Excellent analytical skills

Additional proffered (not required) skills:

• Professional experience in a large-scale, high availability, fast paced, distributed environment
• Understanding of monitoring tools
• Experience in Linux, Stratus, Control-M, Tandem and operating system functionality. Admin skills a big plus
• Experience with Tandem batch processing, including submitting jobs and validating data
• Knowledge of relational databases
• Unix shell scripting such as ksh, Perl or Python
• Basic knowledge of networking technology
• Amazon Web Services