• Payroll Processing – processing new hires, employee changes, terminations, processing hours and pay for all employees, completing appropriate documentation and checklists accurately and timely.
• Payroll Audits – finalize and balance payroll totals using internal tools, perform all necessary reviews and audits to reports produced by outsourced vendors, such us Gross to Net, payment reports, etc.
• Internal Payroll Audits – gather payroll data for internal and client audits.
• Reporting – run payroll related reports to support the needs of departments and customers.
• Customer Service – provide a consistently high-level of customer service and manage escalated cases and service requests within the SLA requirements. Partner with HR/Accounting/Benefits & Compensation/Tax Department and managers/supervisors to ensure that a strong business relationship is maintained.
• Process Documentation/Training – create/update process documentation to include work instructions and process flows. Assess current processes to streamline and gain efficiencies.
• Knowledge – knowledge of end-to-end transactions, including highly technical and complex payrolls. Research and find creative solutions to solve payroll issues in an increasingly changing environment.
• Perform other job-related duties as assigned.
