דרושים Msp Integration Consultant ב-Intercontinental Exchange - Ice ב-United States, Jacksonville

Responsibilities

• Support the efficient and effective use of ICE products within the client’s integrated environment.
• Requirements Gathering & Analysis: Collaborate with stakeholders to elicit, analyze, and document business requirements, ensuring alignment with organizational goals and client needs.
• Solution Design & Recommendation: Evaluate existing systems and processes to identify gaps and propose technology-driven solutions that enhance efficiency and effectiveness.
• Stakeholder Communication: Serve as a liaison between business units, clients, and technical teams, facilitating clear and consistent communication throughout the project lifecycle.
• Quality Assurance & Testing Support: Support project testing by creating test plans, validating test cases against business requirements, completing QA testing, and supporting user acceptance testing (UAT) to ensure solutions meet expected outcomes.
• Process Improvement: Analyze business workflows and recommend improvements using data insights, industry best practices, and ICE Mortgage Technology capabilities.
• Product & System Support: Provide ongoing support for ICE products, assisting clients in troubleshooting issues, optimizing usage, and implementing updates or enhancements.
• Documentation & Reporting: Create and maintain detailed documentation including business requirements, design documents, process flows, user guides, and status reports to support transparency and decision-making.
• Training & Knowledge Sharing: Conduct training sessions and workshops for clients and internal teams to ensure effective adoption of solutions and promote continuous learning.

Knowledge and Experience

• Minimum 3 years of MSP user experience
• Exceptional verbal and written communication skills. Ability to communicate effectively with all organization levels
• Familiarity with ICE Mortgage Technology products and services
• In-depth mortgage industry knowledge
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills when engaging with all levels of management (e.g. executives, managers, individual contributors)
• Prior training or test support experience preferred
• Ability to prioritize and manage work in a fast-paced environment with the ability to pivot seamlessly when required
• Ability to understand, appreciate and deliver premier service to high-profile clients.
• Demonstrates strong analytical thinking by thoroughly understanding problems before identifying and implementing effective solutions
• Strong MS Word, Excel, and PowerPoint skills
• May require some travel (about 5%)

Responsibilities

• Develop and execute technical strategies for API, File, and data share platforms
• Own the creation of cross platform standards documentation, success measurements and tools and implementation roadmaps
• Collaborate with sales and stakeholders to identify opportunities and build business cases
• Analyze market trends and client feedback to enhance products and drive innovation
• Design user experiences that align with business goals and ensure scalability
• Prioritize projects and manage resources efficiently across development, QA, and operations
• Develop and champion process improvements and workflow automation initiatives.
• Drive information gathering, scoping, planning, and training sessions with stakeholders

Technical Skills

• Intermediate level experience in Java, .NET, HTML, Javascript or other Front End Application Development Framework . We are not looking for a developer, but someone who can understand the flow of code, and is able to build demonstrations and prototypes
• A solid understanding of zero footprint, web technologies and communication protocols
• Strong knowledge of Python for scripting, data analysis, and data manipulation

Business Acumen

• Strong understanding of market data systems, governance, and entitlements
• Excellent stakeholder management and communication skills
• Knowledge and awareness of Market Trends

Soft Skills

• Excellent communication, problem-solving and analytical skills
• Familiarity with project management methodologies and process management in dynamic environments
• Comfortable in a fast-paced and dynamic environment

Experience:

• 5+ years of experience working in roles that combine technology implementation, planning, and transformation

Education and Technical Knowledge:

• Understanding of data storage, data modeling, data structures, and common query languages
• Bachelor's degree or equivalent preferred

Responsibilities

• Works within a team on MSP standard enhancement projects to meet ICE production deadlines and specific client requirements.
• Perform delivery activities such as supplementing functional documentation, testing support and defect resolution, and production validation support.
• Provides recommendations on best practices and changes in technology as needed.
• Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests.
• Consults directly with the client and demonstrates understanding of their business and technical needs.
• Prepares enhancement status reports, conducts weekly project status meetings, and attends client testing meetings.
• May mentor, guide, and advise less experienced Integration Consultants.
• May require weekend hours for production validation.
• Work closely with internal resources such as product management, development, and client support, including attending product meetings and forums.

Knowledge and Experience

• Minimum 3 years of MSP user experience
• Familiarity with ICE Mortgage Technology products and services
• In-depth mortgage industry knowledge
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients Excellent verbal and written communication skills when engaging with all levels of management (e.g. executives, managers, individual contributors)
• Prior training or test support experience preferred
• Ability to prioritize and manage work in a fast-paced environment with the ability to pivot seamlessly when required
• Ability to understand, appreciate and deliver premier service to high-profile clients

Responsibilities

• Maintain electrical equipment and related systems including motors, motor starters, motor control circuitry, AC/DC systems and VFD’s
• Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools
• Connect wires to circuit breakers, transformers, or other components
• Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
• Perform and assist with preventative maintenance of various power systems, UPS systems, transformers, transfer switches using standard tools and testing equipment power meters, ammeters, power analyzers and infrared camera
• Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
• New electrical installations - adding receptacles, new lighting fixtures, conduit work (bend and install), rough out with MC and greenfield
• Low voltage and data installations, run communication wires, punch down standard 568A/568B pin out. Perform industry accepted testing, and have a strong knowledge of different cable types and connector terminations
• Set up and support for various types of high profile events held. Ensure all work is complete in a neat and timely fashion

Knowledge and Experience

• 5+ years of experience as an electrician including a strong knowledge of the National Electrical Code and installation practices
• Ability to read and comprehend blueprints and electrical schematics
• High school diploma or equivalent including formal electrical training as part of a recognized documented program
• Ability to perform daily duties in a safe and professional manner and work as approved by the OSHA safety standards and procedures
• Ability to work with, and lift 50lbs. Climbing of ship ladders, extension ladders, and working at heights in various weather conditions
• Must be able to crawl and work in small, confined spaces for extended periods of time
• Knowledge of basic electronics and computer knowledge and programs is a plus
• The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing
• The ability to bend, stretch, twist, or reach with your body, arms, and/or legs

Hours will be 3:00 PM-11:00 PM EST Monday-Friday

Responsibilities

• Oversee consulting and implementation engagements for ICE Mortgage Technology Passport and Bulk Data Extract products, with a strong emphasis on the Bulk Data Extract.
• Monitor, observe, and gather relevant data on clients' operations to provide comprehensive business and system application training.
• Perform in-depth problem analysis and develop effective solutions to client issues, utilizing extensive knowledge of the Bulk Data Extract tool.
• Create detailed procedures, flowcharts, and other consulting materials as required by each engagement.
• Innovate and refine processes and procedures to enhance efficiency and resolve complex problems related to clients’ ICE Mortgage Technology products.
• Collaborate with other ICE Mortgage Technology departments, offering professional and industry expertise as needed.
• Assist clients in developing and maintaining test plans, test cases, and post-production support documents to ensure application enhancements meet their needs and maintain integrity.
• Identify and document requirements for configuring system settings, workflow rules, user roles, and workflow assignments for new products.
• Support clients in implementing configuration changes identified during user acceptance testing and in production.
• Mentor and develop team members, providing guidance and support to help them achieve their professional goals.
• Play a pivotal role in training clients and internal personnel on product enhancements, new systems, or procedures.
• Perform other related duties as assigned.

Knowledge and Experience

• Bachelor's degree or equivalent combination of education, training, or work experience.
• 3+ years of experience in a product support role.
• Previous consulting or client-facing experience.
• Experience training clients and/or internal users on software or data products.
• Exceptional verbal and written communication skills.
• Ability to quickly become proficient with new technologies.
• Mortgage industry and mortgage software application experience.
• Experience with legacy Black Knight and current ICE Mortgage Technology products, services, and capabilities.

• Experience/knowledge with: Bulk Data Extract, SQL, DB2, General knowledge of relational database structure, File transfer experience, FTPS/SFTP general knowledge of concepts.

• General understanding of Mainframe EBCIDIC data structure, SSIS Experience, cloud-based data platform knowledge like Snowflake.

• Strong analytical skills to determine client business needs and requirements.
• Ability to present content in a classroom or virtual setting.
• Previous software implementation experience.
• Specific job-related skills, such as language fluency and general characteristics like communication skills and attention to detail.

Job Purpose

The ICE Mortgage Technology’s Professional Services Consultant will be responsible for driving the adoption, optimization, and deployment of our solutions. Using their expertise and the organization’s best practices, the consultant will aid in the design, building, and delivery of the solution. The consultant will also assist in developing business requirements, specifications, process flows, application design, and configuration, along with testing and deployment. The ideal candidate will have three to five years experience implementing software solutions.

Responsibilities

• Design, build and deliver solutions for customer’s critical business functions
• Adhere to and promote best practices and design guidelines
• Utilize ICE Mortgage Technology’s solutions automation to streamline customer processes
• Identify project issues and risks, then present alternatives and solutions to resolve them
• Recommend features and improvements to optimize and increase the use of ICE Mortgage Technology solutions
• Maintain relevant expertise in the mortgage industry
• Up to 50% travel availability

Knowledge and Experience

• Encompass experience required
• Mortgage Banking or Financial Services Technology experience required
• Project Management skills, including status reporting, project documentation, issue resolution, time management and project communication required
• Implementation of enterprise software experience preferred
• Strong Microsoft Office Solutions preferred

Job Purpose

The Consultant for ICE Mortgage Technology’s Data & Document Automation solution participates through the full project lifecycle by understanding client business and technical requirements, developing solutions, configuring, and testing. The Consultant is the day-to-day resource that works with customer resources to deliver and/or consult on the overall solution.

Responsibilities

• Perform delivery activities such as analysis, design, configuration, documentation, testing, post implementation support and issue resolution.
• Provide knowledge around ICE product features and functions and make necessary best practice recommendations.
• Interact with client and demonstrate understanding of their business and technical needs.
• Facilitate sessions and drive consensus on approach and best practice solutions for ICE products.
• Lead projects to completion
• Conduct testing and training with client users.
• Work closely with the client’s project team, project team members, and internal resources such as product management, engineering, and technical support.

Knowledge and Experience

• 3+ years of experience in consulting
• Mortgage Industry operational and/or mortgage underwriting experience is a plus.
• Knowledge of loan origination solutions
• Must have excellent communication and writing skills.
• Loan Quality Control or Closing experience preferred
• Excellent at understanding the problem before solving.
• Manage time and deadlines.
• Work in a cross-team collaboration model.
• Willingness to travel up to 20% to client sites as needed.